Avalon Park Retirement Residence

Provider Response

Hi Michelle, thanks for visiting our facility along with your mom, Janet. I don't know why you considered us unprepared for your tour, that morning we had a few tours of the facility and I had mentioned that you were one of them, but I was onsite and more than happy to show you around and answer any questions you had. We do not have "model" units on display like some of the larger facilities you may have seen, but we actually prefer to show people the actual units that are available. I had mentioned on the tour that we were in the process of converting some units previously occupied by men into female units. So we showed you a unit that was occupied by some women, which was a nice unit but if the occupants wanted to keep the shades closed, that is their personal preference that I had to respect. As for the menu, it was fixed menu, but there were other choices than just cold cereal, such as "hot" cereals, breads bagels, muffins or sometimes pastries, proteins such as eggs, bacon or plant based protein options (we do have these to accommodate vegetarians), and a choice of juices or tea or coffee. We even do bagels and smoked salmon as some of our residents enjoy this. Yes we are located adjacent to the Turnpike but in my 14 years of working at the facility and doing tours like yours I've rarely had people complain to me about that, it is what it is, and frankly I feel that we weren't having a hard time conversing during the tour. I have to say that I was suprised because your mom expressed that she did say that she liked the facility and seemed enthusiastic at the prospect of having a private room in one of the units that we were converting to female use. All in all, we did try our best on our tour to show you the facility, we are sorry we were not the right place for your mom, but we wish you and her the best!

Provider Response

Hello RD, I am the Administrator of the facility and I usually handle the Caring.com tours. I do not recall ever meeting you or speaking with you on the phone but as you have reviewed our facility I would like to address some of the points you make. First off, I'm not sure what rooms you saw but we have a variety of rooms available depending on preferences and budget. We have everything ranging from small one room private rooms with shared bathrooms to studio style apartments minus the kitchen. We have large private rooms some with a living room and separate bedroom areas with their own front door entrances. We do have shared rooms as well as many people cannot afford private rooms but are looking for quality care for themselves or their loved ones. Our goal has always been to provide a safe comfortable living environment that can accommodate people over a variety of price ranges and we charge no community fees or hidden fees for many services we provide such as laundry, housekeeping, room meal delivery,etc. The rooms are clean and comfortable and the residents are well taken care of. We provide free haircuts w a professional stylist and manicure services for residents who wish to receive them...at no additional cost to care. We have excellent food and organized activities and entertainment for our residents. Our records with the state licensure authority, LTC ombundsman and local health department are excellent...we truly take resident care seriously at Avalon Park as we have had many satisfied residents and families over the years. I do not think it is a fair review to give a facility 2 stars simply based on your initial impression of our facility and I'm not sure you had a chance to see all the options we have to offer. If you wish you can contact us or speak to your placement advisor about rescheduling a tour and I would be more than happy to personally show you around and speak with you regarding the specifics of what you are looking for. Thank you and have a good day!