An elderly friend with Stage 4 cancer, dizziness, etc. spent 4 days at Manor Care, 870 Patricia Ave, Duneedin, in late May 2018. She reported this:
During her stay, she was not allowed to leave her
room or taken for a walk outside the room.
My friend pressed the button for assistance using the
toilet. She waited 20 minutes or more for helper to
Wrong medication--A nurse helper appeared in her room, said ,"Here's your pain medication." She replied
that it was not hers. He left the room, left med. on table, & for over 4 hours a man cried and screamed
"Where is my pain medication?"
No food, snacks or beverages were available after the
5pm dinner. The "kitchen" opened the next morning
at 8am. 14 hours! One eve. she asked for a cup of milk. The nurse helper yelled, "It's closed! Kitchen is
No fridge for beverages that someone ill might need?
Sink in her room had no towel, no soap, no washcloth.
One night another patient screamed out, "Help me!
Please could someone help me? Help!" This went on
for 6 minutes. When the helper entered my friend's
room, she asked the helper, "Can't you help that poor
man?" The helper replied "I was on break."
Extremely noisy at night, unable to sleep. TV's blasted
all night. The helper told my friend that's how the Alzheimers patients sleep--with their tv's on. All
patients were "awakened" at 4:45am & handed a
foam cup of water.
Once a day for 20 minutes, a therapist visited her to
observe/evaluate skills (in her room) To be released
from Manor Care, she had to strip, wash her private parts standing, using the sink in her room. The
observer stood in the doorway--not close enough to
aid if there were dizziness, etc.
This facility should be investigated. Could rehabilitation actually happen in a place where no one checks on patients or responds in a timely manner? I'm concerned for the other Alzheimer's
patients who can't report neglect or abuse.
Nurse helpers were rude and very slow to respond.
Cath, we are sorry that your friend had a negative experience with their care and therapy at our center. Although we cannot discuss any specific issues on this site due to patient privacy, we would like to talk with you about your concerns. Please contact our Care Line.