Manor Care Health Services of Dunedin

My family member had a terrible experience at Manor Care of Dunedin after being admitted for a hip injury in 2019. He was on a "no liquid" diet due to aspiration concerns. Yet, we would constantly find cups of water or juice in his room because nurses weren't following the doctor's orders. I actually had to stop a nurse who was handing him a cup of water to swallow vitamins. Pulverized in pudding, that's what the orders said but instructions weren't followed. No wonder he got pneumonia while there. The family was concerned about all his weight loss but his chart showed little to no change. We demanded the patient be weighed in front of us and were shocked at the weight loss and the fact that it wasn't being reflected on the chart. The numbers were being fudged out of pure laziness. Patient was never cleaned up or even dressed for his family to visit. We could smell urine on him often and they would leave him sitting in a full diaper for hours on end. I would go in to visit and patient could be seen half hanging out of a wheelchair sleeping. His mouth would be half full of melted ice cream which was running down his face and chest into his lap. The nurse would jokingly yell "He's on lockdown again!" The family took over helping patient eat three meals a day since it was getting difficult for him on his own and the nurses had already given up on him. Most of them wouldn't help him eat at all unless we were there to prompt them. Most of the nurses showed very little respect for the people they were supposed to be caring for. There was a nurse named Jonathan that was very helpful, caring and supportive. A Jamaican fellow was also extremely kind and helpful. I wish I remembered his name because he was appreciated greatly. The therapists were all super. Very knowledgeable. They seemed to be a totally different level of human than most of the staff at Manor Care. Ultimately, I had patient brought home under Hospice care. Shockingly, Manor Care failed to tell the transporters of patient's hip injury before moving him. The level of neglect is just mind-boggling. It's just a shame that a person could live a good, well- respected and educated life only to have it wind down in such an awful place surrounded by people that not only don't care about you but don't even respect you. Manor Care: Skip the part where you copy and paste the "negative experience" PR garbage about our concerns. We expressed concerns daily when patient was there and he still lost his dignity there.

My family member was here for rehab on a knee replacement and when we took her to the Dr.2 weeks later she had a very bad infection and was put back in the hospital the same day and had to have more surgery.If this place had been cleaning the wound properly they could see how bad it was and I mentioned on a visit that she was burning up with a fever.She was sent back to the same place and fell the second day back.We tried every day to see how she was doing and you can't get an answer from the second floor staff and that is happening several times a day.

An elderly friend with Stage 4 cancer, dizziness, etc. spent 4 days at Manor Care, 870 Patricia Ave, Duneedin, in late May 2018. She reported this: During her stay, she was not allowed to leave her room or taken for a walk outside the room. My friend pressed the button for assistance using the toilet. She waited 20 minutes or more for helper to arrive. Wrong medication--A nurse helper appeared in her room, said ,"Here's your pain medication." She replied that it was not hers. He left the room, left med. on table, & for over 4 hours a man cried and screamed "Where is my pain medication?" No food, snacks or beverages were available after the 5pm dinner. The "kitchen" opened the next morning at 8am. 14 hours! One eve. she asked for a cup of milk. The nurse helper yelled, "It's closed! Kitchen is closed!" No fridge for beverages that someone ill might need? Sink in her room had no towel, no soap, no washcloth. One night another patient screamed out, "Help me! Please could someone help me? Help!" This went on for 6 minutes. When the helper entered my friend's room, she asked the helper, "Can't you help that poor man?" The helper replied "I was on break." Extremely noisy at night, unable to sleep. TV's blasted all night. The helper told my friend that's how the Alzheimers patients sleep--with their tv's on. All patients were "awakened" at 4:45am & handed a foam cup of water. Once a day for 20 minutes, a therapist visited her to observe/evaluate skills (in her room) To be released from Manor Care, she had to strip, wash her private parts standing, using the sink in her room. The observer stood in the doorway--not close enough to aid if there were dizziness, etc. This facility should be investigated. Could rehabilitation actually happen in a place where no one checks on patients or responds in a timely manner? I'm concerned for the other Alzheimer's patients who can't report neglect or abuse. Nurse helpers were rude and very slow to respond. Unprofessional.

We admitted my mother in law after being discharged from Largo Med Rehab. Since she couldn't immediately go home because of a severe fracture. When she was admitted to Dunedin she had been having uncontrolled pain and with the help of the nurse practitioner got her pain under control. The personal care she received from aides and nurses was superb, they were constantly checking on her. When she didn't like the meal they were quick to offer her something else to eat. The rehab staff got her strong enough to go home before the doctor thought she would be ready. We have absolutely no complaints about anything. I would highly recommend them.

My grandmother was admitted to Manor Care after having a stroke that left her unable to walk. My mother fed her every day at lunch, seven days a week. I visited with my mother many times during her stay. Grandma was a cash pay patient with the cost being approximately $10k per month. She shared a very small cramped room with another patient. The room was almost always filthy. It smelled of urine, small bugs were flying around on several occasions, the water and juices left out were dated and time stamped in permanent marker, so I could see that they had been sitting there from the day before. Small items of clothing and blankets would go missing. I don't think they were being stolen, but this does speak to the overall disorganization. I can attest that most of the day staff I met were caring and wanted to help grandma if they could with her daily activities like getting up and in her wheel chair. Then there was an influenza outbreak at Manor Care. My grandmother contracted the flu was kept in the wing with her roommate (who did not have the flu, which seemed dangerous for the roommate). We were not allowed to see her or feed her. My mother could not get anyone to put grandma on the phone, they would only transfer her to the roommate. Five days ago my grandmother passed at Manor Care. I know she was elderly and we would need to prepare for the day, but not this way. We didn't get to see her. She died alone with the flu. A nurse called my mom the day before she passed to say she wasn't drinking and they would give an IV but they could only do it once, whatever that meant. I will never forgive this place for the way they allowed this to happen.

I went to visit a friend today the minute you walk on the floor you get hit with a very strong smell of urine. I found the room my friend was in she was in pain the call light was out of her reach and the phone was on the floor. She wanted some water found her cup on the floor with the water spilled all underneath her bed and on the floor. Put the call light on no one answered her light but I did see many employees walk by her door without acknowledging the call light. I walked out into the hall to see a nurse sitting at the desk with the light ringing right over his head but he just sat there and ignored the light. I waited for 15 minutes called the front desk to ask if anyone was working today she asked me what was the problem and what room I was calling about. She placed me on hold and a minute went by and the nurse came into the room and asked what we needed and also apologized stating the CNA was on lunch that's why the light rang so long. Shouldn't they have other staff covering people's lunches what if there was a medical emergency and no one bothered to answer the light?

My 89 year old mother was there after her heart attack and the facility was clean and the staff very professional. I was very happy with her care. The discharge procedure was well coordinated with the Assisted Living Facility that she lives in. I was very happy with the Facility and would recommend it.

This is a terrible facility. I visited my father quite regular and the place is always dirty.Most of the staff barely speak English.My father was always dirty with dried food around his mouth and hands. The staff never understood what I was saying.The rooms are always dirty and smell like urine. I have since taken my father out of this place and it should be closed down.