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Encore At Boca Raton Rehabilitation And Nursing Center

7300 DEL PRADO SOUTH Cir, Boca Raton, FL 33433

(855) 798-2040 (Caring Family Advisor™)

3.04

(24 reviews)

Offers Assisted Living and Nursing Homes

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Encore At Boca Raton Rehabilitation And Nursing Center
Encore At Boca Raton Rehabilitation And Nursing Center
  • Top rated on Caring.com

Boca Raton, Florida 33433


3.0

(24 reviews)


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Assisted Living, Nursing Homes

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Reviews of Encore At Boca Raton Rehabilitation And Nursing Center in Boca Raton, Florida

3.04

(24 reviews)

  • Facility

    4.3

  • Staff

    3.8

  • Food

    3.7

  • Activities

    4.0

  • Value

    4.0

Murryg

5

March 6, 2024

I am a friend or relative of a current/past resident

My husband has been an Encore patient at the Boca Raton facility. I am happy to report that the staff (nurses, nurse aide, PT/OT, support personnel) and administrators have been very friendly, professional and answered any questions or concerns I or my husband may have had. We are pleased with his care. He has improved so much in his PT/OT services. This was a man that began therapy in a wheelchair, and can now walk independently or the aide of a cane. His self esteem has also improved, which was a major concern for our family.

Provider Response

Hello, Our goal and mission is for all of our patients to Rehabilitate, Rejuvenate, Recover, and Return Home! Thank you so much! Best wishes, The Encore Response Team

Ann

5

March 6, 2023

I am a friend or relative of a current/past resident

My husband is currently at The Encore at Boca Raton Rehabilitation and Nursing Center. It has been a wonderful experience with them, so far. I could not be happier. They are caring, kind, and attentive. When he rings the bell, they're there right away. And they come to check on him several times a day. My husband likes the food very much. The rooms are very nice. The physical building itself is absolutely beautiful. He gets about 2 hours of physical therapy every day. And I'm very, very pleased that we wound up there. They helped us through the admission process step by step. They were always full, so they kept in touch with me to let me know when a bed finally came open. They made everything very easy, as well. I don't have anything negative to say about this facility. They have the usual games like bingo, and they have people that come in almost every day of the week to entertain them. I'm always impressed by walking through the lobby, there are tons of people sitting there listening to music or somebody singing.

Provider Response

Hello Ann, Thank you so much for sharing your positive feedback! Best wishes, The Encore Response Team

Hyway

2

April 29, 2022

I am a friend or relative of a current/past resident

Staff “yeses” you to death and are basically non-responsive. Loved one left to lie in bed in his/her own mess. Facility appears to be terribly understaffed. Loved one afraid to say anything for fear of retribution. There’s plenty more, but I fear for him/her too.

K.K.

4

August 28, 2021

I am a friend or relative of a current/past resident

My sister is in Encore At Boca Raton Rehabilitation for around 3 months now. She's being treated better and is doing much better there. She needs a lot of care, and I know she's safe. She's in a shared room and she has a roommate. The staff for the most part are very, very good, but you can tell they're overworked. You can tell they're understaffed, and take a long time coming when she pressed the button. They're doing the best they can. They cut back a lot on the activities, but they make sure they turn on her TV for Jeopardy. It looks like a southern mansion, it's very pretty, all white, like a plantation, and the grounds are pretty.

Tricia

1

December 29, 2017

I am a friend or relative of a current/past resident

My mother fell, broke her hip, had surgery and was transferred to the rehab at Whitehall. DO NOT SEND A LOVED ONE TO THIS FACILITY! If u push the call button be prepared to wait! And when someone does come in they have every excuse in the book why they can't help you. All I asked was someone to put my mom back to bed. I asked the nurse (who was standing outside the door) but she told me it wasn't her job

Suziesilverado

4

August 25, 2017

I am/was a resident of this facility

My mom stayed here for a few weeks after a spinal procedure. The facility was relatively good. Nurses and or aides came within a few minutes of the call button being pressed, and everyone was polite and relatively attentive. There were those odd times when they did not respond quickly, but they are, as in other facilities of the type, understaffed.. My mother was very happy with the food and the therapists were friendly and caring. The entertainment downstairs in the courtyard was really good and my mother looked forward to attending every day when she had the energy. Glad we were there in the offseason because she had a private room at no extra charge

to much

1

August 12, 2017

I am/was a resident of this facility

I had to stay there for 2 months to rehab my 2 broken feet, 1 was non bearing with a plate and 7 screws in it. What a nightmare it was to the point I had two have my wife take me out after 2 weeks. I couldn't believe what went on in there. Understaffed, and no one with experience to care for you. I had 2 people die in my room alone, and another down the hall who could not get aid to go to the bathroom fell and broke his neck. No one is even there from 9;00 pm to 5;00 AM it's like a ghost town. My bandage was suppose to be changed daily, to find out later someone only comes in once a week for that. Infection got so bad it went all the way to the bone, with a giant hole in my foot. Could not even get my pain med as needed. You would wait hours for any one to even come to the room if you rang for them, keep telling me they were under staffed. Please do not send any one you care about there they will not come out, except in a body bag. Toilet was stopped up for a day and a half, no one to fix it, made you go in your bed instead of helping you. Then they would not let me out cause I could not walk, said I will die in here. Would not even help us to the car. Can not believe something like this can go on. Had to go on antibioics for 6 months. LOOKS SO NICE FROM THE OUT SIDE LIKE Disney WORLD. But it is the House of Horror, people even calling 911 in there for help. Almost 7 months barely walking, I better not lose my foot because of them.

Carrie Lynn Morris

2

March 11, 2017

I visited this facility

Additionally, the administration is unresponsive & the nursing staff can't be bothered with constructive feedback. Understaffed, patients underserved. Most frustrating for family members who reside out of town & seeking a lifeline for their loved ones.

Grneyd

1

December 23, 2016

I am a friend or relative of a current/past resident

We transferred my mother here tonight from hospital after complete hip replacement. She was put in a chair and left. When my father and I arrived the nurse did come and ask if we had any immediate questions. He told us that Until PT evaluated here tomorrow there would be no Walker available. He said the aide would be right in to get her settled in her bed. Over 30 minutes later I went back to nursing station and nurse once again called an aide. Still nothing. Second visit to nursing station finally got the aide to come. She helped me walk my Mom to the bed and got her settled. Nurse came in and did assessment. We shared our frustration and concern. He apologized and left. An hour later she needed bathroom and we rang bell. It sounded and light in hall rang for over 20 minutes. I eventually had to get her on the bed pan myself. Then I went to nurses station yet again. I was told aide was working both sides of the floor and was very busy! Very understaffed!! I will be removing her from this facility in the morning

Unhappy in Boca

1

September 23, 2016

I am a friend or relative of a current/past resident

Worst excuse for a nursing facility. With few exceptions, staff members are a nightmare but not surprising since it all starts at the top. The administrator is inaccessible, unfriendly and from my observation, not very competent. They are definitely short staffed, the entire place needs a face lift and the office personnel are just as bad. They are a paperwork nightmare and no matter how many times you tell them anything--even in writing--it's as if they never listened or read what you told them.

cabrams

5

December 6, 2015

I am a friend or relative of resident

Both my parents have stayed there -- my mom is in there now recovering from a fall (she will be out soon). This is a gorgeous facility, well maintained, that is at the level of a Hilton or Marriott hotel in terms of room and public area quality. My mom loves the food (if you do not like the printed menu there are alternative you can order in advance. I find the staff to be excellent and attentive. The facility is in an upscale area of Boca Raton in Palm Beach County -- and looks it. My mother is getting excellent physical therapy. They even have activities like volunteer singers and piano players (there is a baby grand in the main room along with a cafe for coffee)/ Both of my parents recovered quickly here, and if I ever to to the point of needing a rehab place I would stay here myself.

MarissaG

1

July 17, 2015

I am a friend or relative of resident

The worst place. The halls smell terrible. My father was writhing in pain & screaming as he got his zipper from his pants caught u-know-where. They told him to wait til they could get to him as they were busy!! Plus many other things. Stay away!

Old Geizer

1

March 22, 2015

I visited this facility

My Dad was in Whitehall in Boca Raton, for only a couple of days, he was there to build up his strength after a hospital stay, in the past he always bounced back but this time was different, I kept telling the nurses that something was wrong. They still worked my dad out 2 hours a day and then I received a phone call that they were bringing my dad back to hospital, when I got to hospital he was on a ventilator and spent 2 weeks in ICU and then passed away. Whitehall cannot tell us what happened between 11:00pm until 7:00am in the morning, obviously they never checked on him during that time. I just want everyone who has loved ones in any rehab/nursing facility to know that YOU CAN CALL 911 YOURSELF IF YOU THINK YOUR Family member is just not right and no one will do anything, do not just wait to see doctor's who are only there in the morning.

angrycitizen

1

November 22, 2014

I am a friend or relative of resident

After my mother experienced nearly 6 grueling weeks in this facility, I can tell you without reservation that this facility is all about the money. The food is barely edible, some components of the nursing staff is downright dangerous and undermines patients recovery. They are about the dollar and nobody, especially social services are not to be trusted in this facility. If you loved one breaks a limb, let them recover at home.

Cohen5665

5

September 15, 2014

I am a friend or relative of resident

Exceptional Care we received while at Whitehall Boca. The Nurses were so caring and thoughtful throughout my Dad's stay. Excellent Rehabilitation and such caring therapist. The facility felt like a 5 star hotel just a pleasure to have been there receiving care.

MyronGoldman

5

August 13, 2014

I am/was a resident of this facility

I was a Resident at Whitehall and received excellent care from all the staff. Wonderful Therapy and Management Team, I enjoyed the food and entertainment too, what a wonderful environment to be in when your recovering from surgery. The Nurses were Angels who really cared about not only me but my family when they visited. A truly wonderful place to be I will recommend Whitehall to all my Condo friends and family.

zoeyme

1

July 25, 2014

I am a friend or relative of resident

This place is dangerous to seniors. Our dad had a stroke and ended up here for rehab and he was not treated well at all. Things started out okay, but then he got sick over a weekend. I called the nurses station and told them something was wrong with my dad and they did NOTHING. Then, on Monday he coded and they rushed him to the hospital where we were told he had a UTI and a pneumonia. Plus, he had a seizure, and possibly another stroke. After a few days he was returned to Whitehall and things went from bad to worse. My dad was angry and afraid so he struck a nurse - could you blame him after what had occurred? He is 80 though, and could not do much harm. Still they proceeded to drug him with antipsychotics and he became a vegetable and could barely speak. We complained, but that fell on deaf ears. My siblings and I live out of state so we were forced to hire a local care manager who went in and assessed the situation and she was so mortified that she insisted we get our father out of Whitehall as soon as possible. She also insisted they take our dad off the unnecessary drugs that had him in a complete stupor. We lost valuable post-stroke time because he regressed dramatically while being drugged. We found a local assisted living home nearby and have had none of the problems that existed at Whitehall, and thankfully our dad is now safe and can resume the therapy he needs. If you are considering this facility, make sure you can spend every moment with your loved one. Do not risk leaving an elderly person in their care unless you can be there constantly.

Jeff1268

5

June 18, 2014

I am/was a resident of this facility

Im a past patient at Whitehall great therapy, terrific nursing care, great customer service. I wouldnt have been more happier any where else. Im telling eveyone in my condo complex at our next meeting how happy I was

yahoochris

5

February 12, 2014

I am a friend or relative of resident

We were extremely impressed with Whitehall we received excellent nursing care terrific therapy and the foood was so delicious don't listen to negative comments Whitehall Boca is still the very best around

Lot errata

5

January 12, 2014

I visited this facility

Extremely happy with Whithall Boca I would go back again and recommend to anyone

Caring63337950

4

October 30, 2013

I am/was a resident of this facility

I had my rehab at Whitehall Boca Raton for a couple of months and my experience there was good. The service was excellent. The food was reasonably good and the facility was clean.

caring11073

4

November 16, 2012

I am a past client of this provider

They have very active programs at Whitehall Boca Raton. They are well staffed and very friendly. The programs are done very well.

Generousmd

1

November 2, 2012

I am a friend or relative of resident

My mother was admitted for physical therapy after a fall. Her first night she needed help to get to the bathroom. She was told to wait until morning. A dehumanizing facility. All about the money. Everything other than the rehab staff is poor and they have a culture of disrespect.

CarsBoca761

4

June 23, 2012

I visited this facility

Whitehall Boca is a nice facility around the center of Boca Raton. The campus is green and landscaped maintained well and is surrounded mostly by a residential community. The staff was welcoming when I arrived with the hospice representative. The campus security was visible and made me feel like it was a safe place. Because my father was lonely at this time I was impressed by the socialization I did see. Whitehall offered recreation activities like day trips, exercise, and entertainment, all which seemed like good programs. I could tell also that the medical staff were friendly and patient with my father. Meals were prepared at least 3 times however my father would only eat his native food at this time so we would be providing our own meals. Although, I didn't try any food while I was there, I can not comment on the taste. Overall, it was a nice experience for me to visit the facility and get their guidance during this hardest time of my life.

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Services and Amenities of Encore At Boca Raton Rehabilitation And Nursing Center in Boca Raton, Florida

General

  • Resident Capacity: 154

Medicare

  • Health

    2.0

  • Overall

    3.0

  • Quality

    5.0

  • Staff

    3.0

Medicare Provider Number: 105506
    Ownership Type: For profit - Corporation
    Rating Date: 9/1/2023

About Encore At Boca Raton Rehabilitation And Nursing Center in Boca Raton, Florida

Map of Encore At Boca Raton Rehabilitation And Nursing Center

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