Copper Heights

Caregiver95

STAY AWAY! Considered moving a family member to Copper Heights after first tour, but everything has gone downhill since. Their Nurse, Marketer and Director assured me we would have a room to move to. Medical assessment was completed and she was approved for move-in. There were plenty of rooms to pick from. Met with Misty, (Marketing Director) to see room and sign paperwork. I showed up and Misty turned me away and said to call her in 2 weeks to see if a room would be available. Assuring me that if there wasn’t, we could have the model room. I called back a few days later to confirm a move-in day and Misty assured me that we would have a room to move to on that date. I contacted them AGAIN to see her room and sign documents for move-in, I found out that they, instead, accepted another person who was either a lower level of care and/or private pay. I mentioned to the Director, Gary, that accepting a private pay resident over an ALTCS resident is against the law and he told me that they wouldn’t talk to me anymore and hung up on me. I reached out (twice) to his boss in the corporate office, Cindy, and she has yet to return my call. I requested a copy of my family members approved assessment and they said that even though I am the Power of Attorney, they wouldn’t give me any paperwork. I assume this is to protect themselves from documents being seen that show them breaking numerous assisted living and fair housing laws. Director, Gary, and Marketing Director, Misty, provided empty promises of room availability. After assessing and approving my family member for move-in. Upon touring a second time, on my own, I found the following: Old broken building with holes in the ceiling and molding along floor coming off, creating trip hazards. Marketer said they were “remodeling”. But I never saw anyone fixing anything. And the issues were still there when I returned. The model looked okay, but it is far from what the actual rooms look like. Maintenance repairs to ACTUAL rooms were obvious band aide fixes. Specifically, the patching for a 3 in hole along the base of the toilet looked like masking tape and paint. Tubs desperately needed resurfaced, rooms needed painted from years of mismatch touch-ups and windows needed fixed to open and close properly. Rooms have their own ac/heat, but every room I walked into was humid/warm/hot and smelt of mold and some hallways smelt like urine. Library/Game room was bare, dark and dim lit with disorganized books lying around. Holes in the ceiling, revealed insulation and old leaky pipes above. Dining room looked like a deserted room with no decoration. Had a sad hospital feel. Not enough chairs for the tables that were there. A resident stopped me and mentioned having bedbugs in their room and showed me red cluster bites on their arms and face. There were no caregivers or staff members in sight. There are only 2 Caregivers/MedTech’s on staff for entire facility during the day. And only one on duty at night for over 30 residents who all need some kind of assistance and/or medication. ALTCS members will be overlooked for Private Pay residents. Assisted Living and Fair Housing Regulations are being overlooked and are far from followed. STAY AWAY FROM THIS PLACE! What they Say and what you ACTUALLY GET are vastly different and extremely unsettling.

Marrick

I am currently at Copper Heights. It is a beautiful place. All the assisted living should be just like this. They do a really good job. It is a place that you can call home. They take us places, and the way they feed us is good. They take very good care of us. Everything is perfectly OK.

Caring0207

I knew somebody who was in Copper Heights. I visited this place. The staff was accommodating and very nice. They did have all kinds of activities. They would take residents shopping or to their doctor's office. They also take them out shopping and to church services.

Emmyrose

This is a good-sized facility. They have three floors. They have semi-private two-bedroom apartments and they have private studios. They have sixty residents in their assisted living area. This place is gorgeous. It has a fountain in the front. It's big, but it's not so big that it's cold. The staff is really, really nice. I really liked the staff. They have a dining room for the residents who can go there and eat their meals. In the memory unit, a lot of the residents eat in. They have a really good alternative menu, and the memory care patients eat separately from the assisted living patients if they do go to the dining room. They have a buffet in the dining room, so if the residents don't like one dish, they can get another dish. Their food looks good. They have cable in all the rooms. The apartments have kitchenettes with a little refrigerator and a sink. The caregivers are all licensed, and they all carry walkie-talkies. They have an RN and LPN five days a week on call. They have a hair salon, they have an activities director, and they have a bus to take all of the residents out. They go to the ball games, or to shows, or to dinner theater. They celebrate all the residents' birthdays. They have shopping day where they take the residents to stores. They also play games and exercise and all that. The staff does all the housekeeping and laundry for the residents. It's a really good atmosphere, I thought. It's not too big and not too small. The outside of the house is great. They have an area to have barbecues and parties. The grounds are really pretty. They have benches and a nice walkway. The doors do stay locked in the memory care unit. They also have a fence outside, but the memory care units don't go outside without staff members. There are patios and balconies outside each of the residents' rooms.

leezee

Definitely reminds you of an apartment complex rather than an assisted living facility. Nicely landscaped with giant queen palms, grass, paved walk ways (with grab rails) and a pretty walkway leading up to the main, covered entrance. They offer both private and shared rooms. My mother, who is seventy and has suffered from some medical issues, is still basically a very independent person but wants to feel secure in an environment where both her freedom is available as is any assistance she might need. We visited Copper Heights together and she talked out loud about the entrance way, the grounds, etc. She said to me more than once, this is nice. Oh, I like that (motioning to a bevy of palms and flowers). We didn't set an appointment. We just tried one of those walk in arrangements, which I kind of prefer. I think it gives a more honest impression because nobody is prepared for your arrival. On entering we noticed right away a resident in a wheelchair. She wasn't alone, a staff member was with her and something the staff member was saying caused the woman to laugh. She even gripped her stomach and we overheard her say: stop it! In the best possible way. That is a great thing to see as soon as you walk in the door to a place that is unfamiliar. We weren't immediately greeted by staff so my mom suggested we just ""go with the flow"" and walk around, which we did. Everywhere we went we noticed activity. In one outdoor area we spotted park benches. I'm not sure if I'm labeling them correctly, but they're benches with a table in between. At several of them were groups of people, mostly men, working on something. We didn't get close enough to see what it was they were up to but my mom thought it was funny. ""Oh,"" she said, ""Perhaps its a man's world after all!"" Add in a New York accent and you'll know how she said it. After walking about for awhile we were approached by a staff person who asked if we needed any assistance and if there was something she could do. I believe she began by saying: Hi. I'm Anne, are you lost? We told her we were checking out different places in the area and she instantly began giving us a grander tour. She was cool with the fact we'd already pretty much walked through the place, just asked if we'd sign a guest card and gave us a couple of brochures. My mother and I both liked the idea that ALL utilities are included, even cable. Normally that's a personal preference, and though my mom doesn't watch a lot of television, having the option in her own room was pretty nice. The Library was nice! Tons of books and my mother really appreciated the Chapel. I won't spout her religious preference here, but it was a nice area suited to fit many beliefs. A nice game room, an obvious agenda of events, which was nice too and 24 hour transportation. The gist of the place, I personally got, was that it is a simple home that easily accustoms to each individual. Very social from what we saw on a spur of the moment visit.