Brookdale East Arbor

Juliet

I was really not impressed with Brookdale East Arbor. It was just chaotic from the get go. It appeared as a locked facility. It's like an industrial park. It didn't feel like a home necessarily. I didn't really get a good feel for the staff. The one person that I talked to was very pleasant. I don't think they realized I was coming for a tour. They were confused about who I was, who I was there to see, and why I was there. They didn't know. It seemed very chaotic. When you walk in, the first thing you walk into is their kitchen, where people are eating (which seems silly). Everything is just jammed together. It didn't have much in the way of activities. The different spaces for things were just haphazard. They had a gym with three pieces of equipment in it and the bare wall. This isn't a gym. It's like three pieces of someone's cast off equipment with a mirror in it. The food smelled pretty bad. I didn't get a chance to see the menu. The tables were all jammed together. There wasn't a lot of space for the residents. It was crowded.

Provider Response

Mindy

Everything at Brookdale East Arbor was awesome, from the people, to the smell, and the feel of the place. I looked at about five different ones and I also talked to other people that I know who have their parents there, and it was off the charts. If my mom needed assisted living, that's where I would put her. Some of the residents there were going up and down the hall and some were in wheelchairs, but they all seemed happy. The employees knew them by their first names and everybody was very jovial. The residents obviously felt very comfortable with the staff and I really liked that. The food and the preparation, everything was clean, and the choices were awesome. It was a really pleasant atmosphere. The facility was great. There was easy access, it was clean, and well set up. Everything was in good state of repair. It smelled nice and it was easy for mobility for everybody.

Sarahk75

This place has slowing fall out of places. My grandmother has been here for over 5 months and the management team keeps changing they have lost a lot of wonderful caregivers and management. They food has been the same over and over never changes, it seems to be like a routine doesn't seem to be like other community where there's always new food to try. Our family has been to impress with the services we've spoke to some of the new management on thing that have been going on but it never seems to be solve. There a employee that's a caregiver that is rude to my grandmother most of the time my grandmother has requested other caregiver because of the way she's been treated the nurse just seems to now care about this situation because it hasn't change anything. Activities have gone a little down hill not much fun going on anymore. We've filed a complaint with cooperate to try to get things resolve. They community promises a lot of things but never complete the promises

Provider Response

Jeanette112500

My mom is in Brookdale East Arbor. They have a very nice dining room. This is a small facility with less than 60 people. They have a little place that looks like an ice cream shop with a checkered table, movies, bingo, and church services. They have something going on most of the time for the residents. They have two nurses, so there's always a nurse on duty during the day. They also have people who dispense the meds around the clock. Mom is in a one-bedroom with a nice queen-size bed. It is small, but she has a lot of room to move around.

Bronner1207

Although the care staff is friendly and took good care of my father, the front office staff who managed his overall care and residence experience was terrible. We were upfront with my dad's needs before moving in and less than three months later he was evicted with no notice for those same needs. The management team never even informed my father, who was in the hospital at the time. I negotiated with the resident director on a final balance amount and that manager left and now new management is stating they are not willing to work with me. I have filed a formal complaint with Brookdale corporate.

Provider Response

Caring102563750

Brookdale East Arbor (Formerly Sterling House of Mesa) was a little smaller, a little more intimate, and not as flashy as the other place, but it's good in different ways. The rooms and apartments were small. Their dining room was also smaller, but it was very nice, and they had linens on the table, like a small restaurant. The staff mentioned some activities, but we didn't see any, except for lunch happening in the dining room. The activities were minimal, but some residents would like the lack of structure and more intimate feeling of the place.

Lisa110792450

I thought that Brookdale East Arbor was well run. The meals and the activities were good. I think my dad was just obviously too much for them to handle. I did not know if it was a good fit for him or not. It seemed fine as long as he was busy, but I do not think they can monitor his sleeping. He did not get enough sleep there, and he got really disorientated. I really liked the place, but it just did not work out for us.

Provider Response

Elizabeth46

Brookdale East Arbor was a very nice facility and smaller. The staff was great, and I talked to some of the residents; they all seemed extremely happy. They had all kinds of activities, their dining room was great and homey.

Rose21

My friend went into hospice at Sterling House of Mesa but was only there for three days. It was absolutely excellent. They were very caring with the family. They couldn't have been more cordial or better. The people working there were fabulous and we were all pleased. The care he got was just excellent. I definitely would recommend them.

Emmyrose

This is a medium sized facility. The building is all one story. It is a beautiful, well maintained brick building. I saw it is nice inside as well and clean,They have white columns in front and a front porch. They have grass,palm trees, shrubs and flowers. It is a secure facility with an enclosed courtyard. There is a patio and walking areas.They have independent living with one and two bedrooms.Assisted with studio and one bedroom with partial kitchens. They also have a memory care unit with studio and one bedroom. All have their own dining rooms. They have room for 153 residents. They provide three meals and snacks daily. The main dining room is nice with restaurant style service and the food is great. They offer alternates for the main entrees amd other specialties. They have multi=purpose room, a fitness room, a beautician who comes on Wednesdays, Sitting areas, and tvs. They have house doctors who come, a nurse on duty, and activity director, and rehab. All caregivers are certified. The staff seems very nice. They transport to doctors. They do lots of activities and go shopping and to lunches and events. I really like this facility. It is simple,clean, and nice.