Arbor Rose Senior Care

queenofclean

clean, rooms. love the home feeling food is good the care goes over and beyond. couldnt be happier.

Mary

I went to Arbor Rose Senior Care. I was told that they had assisted living. The lady that I was talking to about admitting my mother went along with everything, and everything was great. The day that I was going to move her in, they called and said they couldn't take her. I was flabbergasted. Everything's all set up. That left me in a horrible position. They get one star for everything. With the exception of the manager, it was fine. She was horrible. The rooms were OK. They were painting a different room while I was there, so it made me think the upkeep was continuous. The staff seemed friendly and helpful. The layout was a little confusing. They need to communicate better. They just pulled the rug out from me at the last minute literally. They make promises that they have no intention of keeping. It's frustrating. The situation is bad enough without them doing that.

Provider Response

Pat

I toured Arbor Rose Senior Care, and the lady that showed me around was Claudia. She showed me all the bedrooms and everything and did a good job. They had three pods and there were eight people to a pod, so they pretty much stay in their own facilities. Then they also have an enhanced care transition building to go to memory care. They have a secure area for smoking, too. My client is a fanatic of the Game Show Channel, so one of the questions that I asked was, "Do you have cable?" And they said, "Yes, it's Cox Cable," and Cox Cable indeed carries the Game Show Network. That was another major thing. When somebody has dementia, they get hung up on these things. The apartment had a walk-in shower, a bathroom, and a big living room. The living room is 195 square feet of living area. There are others that were bigger than this, but you have all the amenities that you need like 24/7 snacks, bedding, laundry, housekeeping, activities, Cox Cable, a day club, a caregiver, medical team, RN, and a director of health and wellness. It's also a new building as well.

Provider Response

Suzie

When we got to Arbor Rose Senior Care, there was a big sign that says "Sales this way." We walked in there. The first thing we saw was a high desk/counter with a lady staying behind it. Then off to the side when you went further in, there was a big black iron bar gate. The first thing I thought of was jail,because it looked like one. It was the first impression I got. The lady behind the desk was OK. She wasn't rude or anything. She just appeared to be too busy. There were two places to sit up front, and that was it. We had to stand there and wait probably 15 minutes for the salesperson to come get us. We didn't get a brochure. We didn't tour the whole grounds. We went and saw one room. We didn't see any activity rooms. She gave us her business card and some stuff about VA, and that was it. We kind of felt like we were in their way. It seemed like the level of care that they mostly did was for people that needed a lot more care than what we were looking for as well. They had their apartments setup like cottages where you go in and there's a little kitchen area, a little living room area, and then all those bedrooms. There was another building that was set up the same way and another. I liked the outside. It was kind of a cool concept. They had natural grass, trees, and sidewalk paths that kind of made in a circle between all the buildings. The inside of the buildings that the residents lived in and the little cottages were very dark to me. Nothing spectacular, but it was nice. It just needs some work.

Provider Response

Brianna

I visited Arbor Rose Senior Care. They have a group center and also an entertainment center where they could go and socialize a little bit. But everything was very secure, too, as well. They have a lot of patios for outside sitting. It wasn't closed, so that was a good thing, because my grandfather has memory issues. I like that there were a lot of windows, and even though it was a closed-off section, they have a lot to offer there. There was outside seating for some fresh air because my grandpa doesn't like to be inside a lot. That was a really big thing, too, that I had to consider. There are similar rooms for people who have memory issues and stuff. They have rooms with at least one roommate. Their staff was really on point, and they did care about and knew a lot about their patients. It's not like they go into it not knowing what to expect. The staff who took us around was genuine and had a lot of empathy for their patients because some of the patients aren't in their right minds. So, having that empathy hand in hand, goes very well with people. Also, being focused on their job, yet taking care of their patients is the number one thing, to take extra care of these patients. But anything that their patients could do for themselves, they let them do it. She answered all questions, and she also reassured us that they also know their family as well. She said, "We know one of their close relatives that come to visit often, or their relatives want them to be cared for in a certain way, or if they want things to be done this way. We'll make every effort to make those conversations, to make you feel that this is the right place for them and that they're safe here." Their staff were really on everything. They have people, one right after another, giving them medication, giving them their breakfast, asking them if they're ready to shower, or something like that. They have an outside seating area, with lots of coverage and bushes, and stuff for them to look at. If they want, they can eat in their room. But if they don't have memory issues, or if they're a little more grounded, there is kind of a dining room area.

Provider Response

Brigette

I liked Arbor Rose Senior Care. It was the most convenient for us. I also liked the fact that they had showers in the residents' rooms. The rooms themselves were much more spacious, too. They had activities and things I was looking for in memory care. I liked the person that I talked to. They gave me a whole tour around. One side was for memory care, the other side was for assisted living. They have the monthly menu already laid out, as well as the whole activities. The dining area was clean and very open. They have certain parts of the outside where they had gardens for the residents. The staff seemed very interactive with the residents, which is important for memory care residents. They seemed to know all of them by name and I enjoyed seeing that.

Provider Response