The overall experience of staying at this property has been nice; however, the folks working in the management office do not show any flexibility or willingness to help residents when it comes to the matters connected to leases, such as renewals or move-out issues. All the practices and rules seem to be focused on making as much profit as possible rather than doing what is best for the residents and their needs. For example, there is no option to extend a lease beyond the initially agreed-upon term, even by a month - without having to pay a higher month-to-month rate, which is typically about $200 higher than a resident's monthly payment, regardless of a tenant's circumstances that may necessitate a short extension. Another example - if a resident decides to move out because of frequent and substantial rent increases with each lease renewal, the same exact unit might be advertised for a lower rate on the apartment complex's website after a move-out notice is submitted - but this new lower rate will not be available to the existing tenant, even if they change their mind about moving out (after submitting a move-out notice) and chose to stay and re-apply for that same unit at a lower price. As management explains such situations - the lower rate is only available to new prospective tenants, not current ones, which seems extremely unfair. Additionally, the newly-instituted cost of utilities at this property (that started in 2018) is $150 (for water, sewer, garbage), which is extremely high. It seems this is to offset the fact that some residents do not pay for utilities if their units fall under the Arch Program's 80% MFI. Only those at 100% or 120% of MFI pay for utilities. Overall, the impression is that the management company is all about the bottom line and making as much profit as possible with very little consideration of the impact of their policies on tenants. The advice is - be careful when agreeing to their terms when signing any documents because they are not flexible in any way and, if push comes to shove - the interests of the tenant come last and profit - first.