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Aegis Living Lodge

12629 116th Avenue NE, Kirkland, WA 98034

(800) 558-0653 (Call a Family Advisor)

3.63

(11 reviews)

Offers Assisted Living and Memory Care

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Reviews of Aegis Living Lodge in Kirkland, Washington

3.63

(11 reviews)

  • Facility

    3.7

  • Staff

    3.3

  • Food

    4.0

  • Activities

    4.0

  • Value

    2.7

Reviewer RC#1019c

2

November 5, 2023

I am a friend or relative of a current/past resident

There's a lot of things we didn't like about Aegis Living Lodge. It was dirty. It wasn't well-kept. The staff was less than adequate. The activities were minimal. They transported my father's wife without permission to a doctor's appointment, and she ended up having an accident with her walker and dying from those injuries. Mondays and Tuesdays, the staff were OK, but even all the way up to the manager, we struggled with it. We felt that the manager misrepresented many facts and tended to tell people what they wanted to hear. Clearly, there was some negligence involved on their part with respect to the demise of my father's wife. For the money, they were not cared for as well as they should have been.

Chad

5

September 12, 2022

I am a friend or relative of a current/past resident

My mom lived for over a year and a half at Aegis Living Lodge. The community is exceptional. It's well run. The staff is very good. The people who were running it got to know my mom very well. They had some awareness of her behavior and took steps to mitigate that. The facility itself was very clean. There are good sized rooms and a good size community space with lots of social activities when they're allowed. Unfortunately, my mom happened to be staying there during the years of COVID lockdowns, and so she did not get a chance to participate in much. They have the kitchen, the dining area, and the common game room. They have a bus that will transport residents to various activities. Because of the COVID lockdowns, they arranged for an outdoor meeting location that was COVID safe, so they adjusted well to the environment in that respect when people were allowed to visit. However, it's twice as expensive as in Florida.

dl2457

1

January 19, 2022

I am a friend or relative of a current/past resident

PLEASE do NOT leave a loved one with Aegis Lodge!! We are currently in the process of moving our loved one out as we've recently seen multiple issues. 1) Paying for multiple showers a week, but showers are not happening. When we asked a caregiver, they said there was not enough time to get all of the work done, showers are the easiest to let go. 2) Our loved one has a very special diet for medical reasons (and we are charged extra for the diet). It's been obvious the diet has not been followed. When we asked they said it was too difficult to prepare-- making our loved one very sick. 3) Due to bad diet, our loved one has bowel issues. We went to find out what type of mattress our loved one had, and found the sheets hidden by the made bed were covered in human waste!!! (Instead of changing linens, they covered with the blankets!!) 4) Facility does laundry, however a lot laundry has been lost. Our loved one is very small, but had a size 1X Tall shirt on. The shirt was falling off the shoulders and sleeves rolled up. Obviously not theirs! (And many of their shirts were missing-- probably in someone else's closet). Maybe Aegis Lodge has good intentions, but they are so understaffed it's not safe. STAY AWAY! We are getting out of there FAST!

Provider Response

Thank you for sharing your experience at Aegis Lodge. I am sorry and disappointed to hear that we were not able to meet and exceed the expectations we have for providing the best for your family. I would like to learn more details about your family's experience to ensure we make any corrections needed as we are focused on continually improving. Please contact me at your convenience. Thank you. Tom Laborde Chief Operating Officer

Linda

5

March 2, 2019

I am a friend or relative of a current/past resident

We would give everything about Aegis Lodge a 10. Other than, sometimes when my mom needed something urgent there wasn't quite enough help. But everything else is excellent, the food, the support and care, and the people. In terms of activities, mom likes the music, they also do nails and they have bingo. She also thought the food was really good. Anything she didn't get, if she asks them for it they got it for her. They even came in and lowered the bed for mom when it was too high. They did everything about the room. Sometimes there just wasn't enough staff. I think it's hard to prepare food for 95 people, some like it healthy and some don't.

Provider Response

We appreciate you taking the time to share your experience with Aegis Lodge in Kirkland. We are proud to have cared for your mom and strive to provide the best care and services available for residents.

Caring85521050

5

May 30, 2014

I am a friend or relative of a resident

I went and visited a friend at Aegis. It was always immaculate and attractively decorated. I had seen various activities there that included the people. I tried the food, and it was very good. The apartment had a living room with a little kitchenette, and then there's a bedroom and bathroom. The staff was always pleasant and very caring with the people. If I would be going to a nursing care, I would very likely pick that one because my friend lived there and because it was very nice, healthy, clean, and they had nice activities. The setting was good.

Charlie Engel

5

October 29, 2012

I am a friend or relative of resident

My dad lives at this community and has been there for about a year. The staff has been very patient with him and it shows how much they care for him. The nurses and aids are very responsive and my dad has great connections with some other residenys even though he is in a difficult stage of his dementia. I trust this place to be the best in the area. I also see constant improvements and feel that they are constantly trying to up their game.

Kirkland8

1

August 12, 2012

I am a friend or relative of resident

I am currently seeking a new home for my parent, I would not recommend this place for your loved one. There is new management that have no idea what they are doing and always in meetings, so there is no way of getting a hold of them. Calls and emails are returned days later, and training need to be enforce for all staff. There is also an executive director from a different aegis who is always there handling the current executive directors problem. The helping executive director is unfriendly and thinks she knows everything about my parent situation with even knowing the condition or name. Aegis lodge may look good at first but it goes downhill fast.

Dr. Geng

5

July 11, 2012

I visited this facility

It seems that the assisted living facility was much better than most others I have been to. The environment and decorations of the place made it seem less like an assisted living facility, but rather more like a community for older people. the staff were very welcoming and understanding of the people and I believe that the management was excellent to be able to provide constant good service. I then talk to some people living there and they all seemed to enjoy their time. I was extremely impressed with the state of the assisted living facility and I would recommend it to anybody in this area.

redmond1

5

May 29, 2012

I am a friend or relative of resident

My mom has lived there for 3 years, she came from another community where they could no longer care for her. Lodge has a new director and some other new team members and my experience with them has been great. The past executive director (Wilson) was responsive to me when I brought up issues to him also. My mom lived in the assisted living and moved to the secured memory care last year but she is always well cared for and often comes to the other area for activities. They are all very open to feedback and I am surprised to read the other lady's review.

stephangelos

1

December 28, 2011

I am a friend or relative of resident

Look elsewhere for memory care. Grossly over priced. Memory care is run down, dreary, dirty & understaffed. Someone is getting rich off the misfortune of others. Exec administrator deflects and makes excuses for problems. Aids are very good (the one bright spot). Residents are not kept as clean as they should be and with high turn over, it's difficult to communicate the needs of your loved one. Your loved one deserves better. Other places are better, cleaner and cheaper.

Carolyn-2

5

January 7, 2010

I visited this facility

I have a friend who's sister and brother in law live here. There are not a lot of facilities where there are couples but when I visited with my friend it seems that there are a lot of couples. My friends family had moved the couple from a place to another and they settled in this place because they have a full memory care and could care for the wife. It is a very nice place. Her husband is also well taken care of as he needs some care but there are many people who don't need care or have alzheimers and seem very happy. The staff was great in turning a situation around with my friends sister.

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Services and Amenities of Aegis Living Lodge in Kirkland, Washington

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About Aegis Living Lodge in Kirkland, Washington

Aegis Lodge offers a warm and welcoming atmosphere for seniors who would like to enjoy retirement living, assisted living and memory care. A community where seniors can make their one and only move as our progressive care will meet all of their assisted living and memory care needs.

We are a mid size community that offers a great balance between retirement living and aging with dignity. Our residents remain very active when living at our community. Residents receiving assisted living, Alzheimer's care and Parkinson's care also have the ability to remain as independent as possible by taking advantage of our wellness programs and onsite physical, occupational and speech therapy.

Aegis Lodge has been providing excellent care since 1990, this community is surrounded by a walking trail and five acres of protected wetlands, our residents can enjoy a day of gardening, a walking trip, a trip to an off-site heated pool for therapy, painting, crafting, a scenic drive and many other activities personalized to their needs.

Our holistic approach for assisted living and memory care will allow your loved one to receive great nutrition, care and the needed stimulation to stay healthy for many more years.

For reviews on our community recently given by our family members please go to our news page. Aegis Lodge has a great level of satisfaction among their residents and family members and we look forward to welcoming you to our family.

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