Brookdale Medical Center Whitby

Offers Assisted Living

12 Reviews

2015

5996 Whitby Road

San Antonio

78240

Brookdale Medical Center Whitby

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4.3 12

ReviewerFY#0705 2021-08-22 I like the size of Brookdale Medical Center Whitby. It's assisted living and it wasn't too large. The staff was good, it's very clean, and I just liked the whole vibe. The staff greeted me, they even met my mom and they tried to help. They showed me their amenities but I wasn't so overly interested in that. I don't think my mom's really going to participate for a while, but I would hope so. They showed me around very well and they showed me how secure it is. That was the main thing I really loved. It was really a nice setup, I really liked it. They showed me a 1-bedroom, I thought it was set up very nicely. The lighting was nice too. The staff was very, very helpful and encouraging. They explained my mom's condition, they were like, "We see the behaviors that they do all the time." At first, I was unsure, but when I talked to them a little bit more, they reassure me that her behavior is not unusual to them and that they are fine with her behavior even though it's kind of bad. They said they can handle her. I thought the residents I saw were actually pretty good. I can tell some of them had all the deficiencies that they possibly had but they looked pretty good. I saw a couple of family members there helping them. I thought it was good just sitting, talking, and engaging with them. I visited this facility

5 5 1

Virginia 2021-07-15 I went to Brookdale Medical Center Whitby. It was OK. I didn't like the fact that the memory care residents and the assisted living were combined. We saw wandering patients and I didn't feel that was good for somebody first going into assisted living. They're doing the renovations, that's nothing against them because they're improving. I only talked to two friendly people. They offered movie night and game night, and they offered to transport them to H-E-B which is not even a block away, and I wasn't happy about that because the destination was not -- it didn't seem like they offered to go anywhere else. I visited this facility

5 3 1

Jeanette 2021-01-16 We picked Brookdale Medical Center Whitby for my uncle. They've been great. They have helped us so much getting him moved in and getting him settled and helping with the doctor appointments because he can't get out to go to the doctor's offices. They've really helped us with everything. They have a clinic that they work with so that he can get his Coumadin checkups or bloodwork down there, and he doesn't have to go into the Coumadin Clinic. They have connected his phone line, his television line, and they went in and got everything set up. They have already helped with some of the doctor phone visits. The staff has all been great and helped me out. The activity people, the physical therapists, the nursing staff are wonderful. I haven't really talked to my uncle about the food, but he seems to be fine with it because he hasn't complained because he definitely would've complained if it wasn't. It's an older place, but they really have it very clean. I've only been able to go in to get his apartment set up, so I haven't been able to walk around inside the place, but it's very clean looking. I saw an activity when I was waiting outside, and that was very impressive. They were having a little happy hour and they invited him on his very first day and he did go, so that was great too. I am a friend or relative of a current/past resident

5 5 1

Caring107020250 2015-09-29 I visited Brookdale Medical Center Whitby for my mother. It was nice. I like the place, the location and the rooms, but once again, they did not have a memory care area. I visited it twice, and it seemed nice. I visited this facility

5 4 1

Caring112428850 2015-08-31 The staff who accommodated me during my visit at Brookdale Medical Center Whitby was very nice and helpful. In fact, she called me back to see how things are. It was a very good visit, but to me the place looked more like a nursing home. I visited this facility

5 3 1

Caring110030550 2015-07-20 I visited Brookdale at Medical Center Whitby, and they were nice except that they don’t have the transportation that we will need. The place was very attractive. They have a large one bedroom. They also have a beautiful courtyard. They have an exercise room, and they also said they have physical therapy seven days a week, which my mother will need. I visited this facility

5 4 1

Yandy Stewart 2013-12-29 Just wanted to say, the director and all the staff members of this facility were awesome in caring for my father during the past 3 years of his residence at Sterling House. They took excellent care of him and the family throughout the last stages of his progressive Alzheimer's disease, including his dementia mood swings which were very overwhelming at times, continuously caring for him with their diligence and respect, especially towards the end of his demise which occurred very recently. They became our second family and I want to thank you so much for everything, staff members. We couldn't have done this without you. I am a friend or relative of a resident

5 5 1

DWenn 2013-12-11 My dad enjoyed his time at Serling House for so many reasons. The staff took a genuine interest in him, conversing with him about basebal, his dog, and his family, weekly Communion service, happy hour at the facility, monthly luncheons at restaurants, and gave him a true sense of belonging and safety. He brought his dog to live with him and enjoyed the huge enclosed garden area. He loved having a key to his own "apartment" making him feel more independent. For me, it provided a level of professional care for him that was second to none! The director was always available for questions via person, email or telephone, the nurse kept in contact with the doctor and I just loved the caring, compassionate and proficient staff. I have recommended Sterling House at the Medical Center to SO many people. I am a friend or relative of resident

5 5 1

Shayne 2013-12-10 I just visited the community and it is beautiful. Just been painted, new carpet and told furniture on its way. When walking around the care staff introduced themselves and asked about my friend. This was first place I even spoke to a care staff. Very homey which I know my friend will like. This will be first stop to show my friend. Had everything I was looking for. Met Executive Director and even though obvious she was busy I was treated with her full attention. She was very professional, friendly and I felt she truly cared about what I was saying. I visited this facility

5 5 1

parents123 2013-12-10 I recently visited the community which is almost complete with a renovation and it is beautiful. When walking around staff came up introduced themselves asked who I was looking for then ask questions and told me all they would do. In visiting other places I only spoke with the marketing person and Executive Director so was very impressed the care staff took the time to meet me and find out about my mom. I can't talk my mom into moving right now but will sure take her here before any other place. The people living there were all nice and much to my surprise the women had make up on. I visited this facility

5 4 1

cowboys2014 2013-11-06 I have a friend that lives at Sterling House. The staff are wonderful, loving and caring. It is exciting as the inside is being completely re-done and is updated and beautiful. My friend said she likes the updates but the wonderful staff and care she receives is what is important to her. I visit several times per week and would recommend Sterling House to everyone. I am a friend or relative of resident

5 5 1

Caring4917 2013-10-09 Sterling House was the least favorable amongst the facilities we visited. The staff was very nice and the facility was clean but it just wasn't really updated. The inside of the facility itself looked old and not as modern. They need to update it a little bit. I would not probably recommend this facility just for the looks of it. I visited this facility

5 3 1

5996 Whitby Road, San Antonio, TX 78240

Call (800) 385-2527

2015

Brookdale Medical Center Whitby (800) 385-2527

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Reviews of Brookdale Medical Center Whitby

12 Reviews Write a review

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(3 Reviews)

Facility

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Assisted Living Reviews for Brookdale Medical Center Whitby

August 22, 2021

By ReviewerFY#0705

I visited this facility

I like the size of Brookdale Medical Center Whitby. It's assisted living and it wasn't too large. The staff was good, it's very clean, and I just liked the whole vibe. The staff greeted me, they even met my mom and they tried to help. They showed me their amenities but I wasn't so overly interested in that. I don't think my mom's really going to participate for a while, but I would hope so. They showed me around very well and they showed me how secure it is. That was the main thing I really loved. It was really a nice setup, I really liked it. They showed me a 1-bedroom, I thought it was set up very nicely. The lighting was nice too. The staff was very, very helpful and encouraging. They explained my mom's condition, they were like, "We see the behaviors that they do all the time." At first, I was unsure, but when I talked to them a little bit more, they reassure me that her behavior is not unusual to them and that they are fine with her behavior even though it's kind of bad. They said they can handle her. I thought the residents I saw were actually pretty good. I can tell some of them had all the deficiencies that they possibly had but they looked pretty good. I saw a couple of family members there helping them. I thought it was good just sitting, talking, and engaging with them.

July 15, 2021

By Virginia

I visited this facility

I went to Brookdale Medical Center Whitby. It was OK. I didn't like the fact that the memory care residents and the assisted living were combined. We saw wandering patients and I didn't feel that was good for somebody first going into assisted living. They're doing the renovations, that's nothing against them because they're improving. I only talked to two friendly people. They offered movie night and game night, and they offered to transport them to H-E-B which is not even a block away, and I wasn't happy about that because the destination was not -- it didn't seem like they offered to go anywhere else.

Provider Response

We regret that we were unable to meet all of your expectations. We want to thank you for taking the time to visit and for providing feedback. Please know it will be reviewed and used to better serve our residents and their families in the future.

January 16, 2021

By Jeanette

I am a friend or relative of a current/past resident

We picked Brookdale Medical Center Whitby for my uncle. They've been great. They have helped us so much getting him moved in and getting him settled and helping with the doctor appointments because he can't get out to go to the doctor's offices. They've really helped us with everything. They have a clinic that they work with so that he can get his Coumadin checkups or bloodwork down there, and he doesn't have to go into the Coumadin Clinic. They have connected his phone line, his television line, and they went in and got everything set up. They have already helped with some of the doctor phone visits. The staff has all been great and helped me out. The activity people, the physical therapists, the nursing staff are wonderful. I haven't really talked to my uncle about the food, but he seems to be fine with it because he hasn't complained because he definitely would've complained if it wasn't. It's an older place, but they really have it very clean. I've only been able to go in to get his apartment set up, so I haven't been able to walk around inside the place, but it's very clean looking. I saw an activity when I was waiting outside, and that was very impressive. They were having a little happy hour and they invited him on his very first day and he did go, so that was great too.

September 29, 2015

By Caring107020250

I visited this facility

I visited Brookdale Medical Center Whitby for my mother. It was nice. I like the place, the location and the rooms, but once again, they did not have a memory care area. I visited it twice, and it seemed nice.

August 31, 2015

By Caring112428850

I visited this facility

The staff who accommodated me during my visit at Brookdale Medical Center Whitby was very nice and helpful. In fact, she called me back to see how things are. It was a very good visit, but to me the place looked more like a nursing home.

July 20, 2015

By Caring110030550

I visited this facility

I visited Brookdale at Medical Center Whitby, and they were nice except that they don’t have the transportation that we will need. The place was very attractive. They have a large one bedroom. They also have a beautiful courtyard. They have an exercise room, and they also said they have physical therapy seven days a week, which my mother will need.

December 29, 2013

By Yandy Stewart

I am a friend or relative of a resident

Just wanted to say, the director and all the staff members of this facility were awesome in caring for my father during the past 3 years of his residence at Sterling House. They took excellent care of him and the family throughout the last stages of his progressive Alzheimer's disease, including his dementia mood swings which were very overwhelming at times, continuously caring for him with their diligence and respect, especially towards the end of his demise which occurred very recently. They became our second family and I want to thank you so much for everything, staff members. We couldn't have done this without you.

December 11, 2013

By DWenn

I am a friend or relative of resident

My dad enjoyed his time at Serling House for so many reasons. The staff took a genuine interest in him, conversing with him about basebal, his dog, and his family, weekly Communion service, happy hour at the facility, monthly luncheons at restaurants, and gave him a true sense of belonging and safety. He brought his dog to live with him and enjoyed the huge enclosed garden area. He loved having a key to his own "apartment" making him feel more independent. For me, it provided a level of professional care for him that was second to none! The director was always available for questions via person, email or telephone, the nurse kept in contact with the doctor and I just loved the caring, compassionate and proficient staff. I have recommended Sterling House at the Medical Center to SO many people.

December 10, 2013

By Shayne

I visited this facility

I just visited the community and it is beautiful. Just been painted, new carpet and told furniture on its way. When walking around the care staff introduced themselves and asked about my friend. This was first place I even spoke to a care staff. Very homey which I know my friend will like. This will be first stop to show my friend. Had everything I was looking for. Met Executive Director and even though obvious she was busy I was treated with her full attention. She was very professional, friendly and I felt she truly cared about what I was saying.

December 10, 2013

By parents123

I visited this facility

I recently visited the community which is almost complete with a renovation and it is beautiful. When walking around staff came up introduced themselves asked who I was looking for then ask questions and told me all they would do. In visiting other places I only spoke with the marketing person and Executive Director so was very impressed the care staff took the time to meet me and find out about my mom. I can't talk my mom into moving right now but will sure take her here before any other place. The people living there were all nice and much to my surprise the women had make up on.

November 06, 2013

By cowboys2014

I am a friend or relative of resident

I have a friend that lives at Sterling House. The staff are wonderful, loving and caring. It is exciting as the inside is being completely re-done and is updated and beautiful. My friend said she likes the updates but the wonderful staff and care she receives is what is important to her. I visit several times per week and would recommend Sterling House to everyone.

October 09, 2013

By Caring4917

I visited this facility

Sterling House was the least favorable amongst the facilities we visited. The staff was very nice and the facility was clean but it just wasn't really updated. The inside of the facility itself looked old and not as modern. They need to update it a little bit. I would not probably recommend this facility just for the looks of it.

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Questions about Brookdale Medical Center Whitby

Describe the overall population of assisted living residents at Brookdale Medical Center Whitby. What is their average age? What are their favorite things to do?

We have an active diverse resident population; aging from 60s to 100 years old.

What programs or activities does Brookdale Medical Center Whitby offer to enrich residents' well-being?

We offer an exercise program, arts and crafts, bible study, church services, happy hours, outings, bingo, movie nights and trivia.

What places are near Brookdale Medical Center Whitby or within walking distance for assisted living residents to enjoy?

We are located in the heart of the medical center; an abundance of restaurants, grocery stores, shopping centers are in the area.

What transportation services does Brookdale Medical Center Whitby offer to assisted living residents?

Transpiration for doctor’s appointments is available on Tuesday and Thursday and resident group outings to are stores, movies etc. are available throughout the month.

What makes the chef or dining program at Brookdale Medical Center Whitby exceptional? What kind of menu can assisted living residents expect?

Our Dining Service Director, Jose Cobarrubias, has been with us for 4 years. His food taste great and every year he scores 100% on the yearly Health Safety inspection. Jose meets monthly with our resident to discuss the menu and any changes they’d like to see.

What safety features or security measures does Brookdale Medical Center Whitby offer to assisted living residents?

Our community has a coded access, handicap accessible features throughout the community, as well as fire alarm system.

How does Brookdale Medical Center Whitby keep residents' families informed about their loved ones?

Family is kept up to date by our care associates on any incidents that occur in the community. We can provide service coordination as well to set up doctor appointments, transportation and other clinical services for our residents and their families.

What is the care staff-to-resident ratio at Brookdale Medical Center Whitby during daytime and nighttime hours?

We have a wonderful program which allows us to match our staffing to our current resident needs; along with a standard “safety staffing number”.

If Brookdale Medical Center Whitby accepts dogs or cats, what indoor/outdoor areas can they enjoy?

We are pet friendly community with an enclosed courtyard.

What ongoing senior care training does the staff receive?

We hold monthly mandatory in services and online training for all associates.

What safety features or security measures does Brookdale Medical Center Whitby provide to protect residents who wander?

Our community does have a coded access and all associates are regularly trained on how to deal with a missing resident with elopement drills.

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Services and Amenities of Brookdale Medical Center Whitby

Room and housing options

1-bedroom apartments
2-bedroom apartments
Companion Suites: Yes
Studio Apartments

Dining options

In Room Kitchenette
Dining Room Shared Meals

Features

Beauty Barber Shop
Resident Transportation
Tv Room
Garden And Patio
Resident Parking
Features Extra: Library, Fitness Room/Gym, Activity Room

Cleaning services

Laundry For Linens
Housekeeping
Laundry For Clothing

Technology and entertainment

Cable In Rooms
Wifi
Technology Extra: Emergency Call System

Health services

Medication Management
Physical Therapy
Nurse On Staff: Yes

Activities

Offsite Activities
Music
Games
Stories
Religious Services
Lectures Discussions
Book Clubs
Fitness Room
Gardening
Arts And Crafts

Financial guidance

Home Sale Assistance
Va Benefits Consultation
Financing Advice
Financial Aid

Guest services

Guest Parking
Guests At Mealtime

Languages

English
Spanish

General

Respite Care
Minimum Age: 65
Pets: Yes

Range of services

Physical Therapy

Licenses

State Licenses: 360

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About Brookdale Medical Center Whitby

Brookdale Medical Center Whitby provides assisted living residents with lifestyles, housing, and services in comfortable surroundings combined with exceptional amenities, programs, and care. Through Brookdale's signature Personalized Assisted Living, we customize our care offerings for the individual. This allows each resident at our community the freedom and opportunity to make choices that will ease their lifestyle transitions. Residents enjoy life with the support they need, coupled with the appropriate accommodations as their needs change.

We promise Respect for Individual Preferences by offering personalized care needs and providing an atmosphere that encourages each assisted living resident to live in health and longevity. We also offer special housing and care options for those who require assistance with the activities of daily living such as dressing, bathing and assistance with medication. We offer graduated levels of care based upon the individual need of residents, as determined by our continual assessment process. We are dedicated to enriching the lives of residents every day with signature services for those who value their freedom and independence, but desire or need services providing them with the highest level of quality, care, and value.

What Makes Us Special

Our community is located conveniently in the heart of San Antonio's medical district and shopping. It is a perfect neighborhood for those who enjoy a smaller campus with a courtyard. The leadership team has worked for Brookdale each for over 6 years and dedicated to making your house a home!

Brookdale Medical Center Whitby

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Photos of Brookdale Medical Center Whitby

Services and Amenities of Brookdale Medical Center Whitby

Room and housing options

Dining options

Features

Cleaning services

Technology and entertainment

Health services

Activities

Financial guidance

Guest services

Languages

General

Range of services

Licenses

About Brookdale Medical Center Whitby

What Makes Us Special

Map of Brookdale Medical Center Whitby

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