Brookdale Medical Center Whitby

Dan75

We were residents of Brookdale Medical Center Whitby. We were very pleased that the staff was very caring. Our experience there was good. I have nothing bad to say about the staff or the management. My wife was very picky. She liked some of the food, but didn't like some of it either. They have an activities coordinator. She keeps busy organizing things like game nights and bingo. For years, we had had a Bible study in our home, and they allowed us to go ahead and use the theater and have that Bible study there. We had some of the residents join us, and that was good. They have a movie night once in a while. They try to come up with all kinds of things to do. They have a coffee room, and they usually put fruit and ice water there so you can go by and get it any time you want. It was well-maintained. The lighting and air conditioning were good. If they had a problem, like they'd have something break or a leak, they would take care of it right away.

Robbin

I like Brookdale Medical Center Whitby. What I liked most about the tour was Glinda. She was the lady that showed me around. She already had paperwork drawn up with all of the information that I needed. When I got there, she took me into a room and sat me down. She was very intentional about her concerns, so I was very impressed with her with that. The facility was smaller, but it wasn't so small that you felt cramped. It was just a perfect size. She took me around and she introduced me to a lot of the employees that were there. So for me, that was my first pick. The staff asked all the right questions. She was genuinely concerned. You could just tell she had a passion for what she was doing for her job. I arrived at noon, and all the residents were having lunch and it smelled delicious. The dining room was full. Everybody was in there eating, so it must have been good. For amenities, they had a salon, a library, a media room, an area they could go to if they wanted to do some indoor exercise, and then out back, they had a walking trail. They have a group of people that walk together every morning on this trail.

Gloria

Brookdale Medical Center Whitby is pretty patient with my mom. They seemed to know what they were doing. They communicate with me and call me very often. I don't have to worry about her all the time. The rooms are very nice. They don't smell like urine like other places have. They're moving her to her own room where they're redoing the bathrooms and it is great. They watch their residents thoroughly. Everything is very nice. They even have a grandparent's afternoon, like a little gathering, and it was very sweet.

ReviewerFY#0705

I like the size of Brookdale Medical Center Whitby. It's assisted living and it wasn't too large. The staff was good, it's very clean, and I just liked the whole vibe. The staff greeted me, they even met my mom and they tried to help. They showed me their amenities but I wasn't so overly interested in that. I don't think my mom's really going to participate for a while, but I would hope so. They showed me around very well and they showed me how secure it is. That was the main thing I really loved. It was really a nice setup, I really liked it. They showed me a 1-bedroom, I thought it was set up very nicely. The lighting was nice too. The staff was very, very helpful and encouraging. They explained my mom's condition, they were like, "We see the behaviors that they do all the time." At first, I was unsure, but when I talked to them a little bit more, they reassure me that her behavior is not unusual to them and that they are fine with her behavior even though it's kind of bad. They said they can handle her. I thought the residents I saw were actually pretty good. I can tell some of them had all the deficiencies that they possibly had but they looked pretty good. I saw a couple of family members there helping them. I thought it was good just sitting, talking, and engaging with them.

Virginia

I went to Brookdale Medical Center Whitby. It was OK. I didn't like the fact that the memory care residents and the assisted living were combined. We saw wandering patients and I didn't feel that was good for somebody first going into assisted living. They're doing the renovations, that's nothing against them because they're improving. I only talked to two friendly people. They offered movie night and game night, and they offered to transport them to H-E-B which is not even a block away, and I wasn't happy about that because the destination was not -- it didn't seem like they offered to go anywhere else.

Provider Response

Jeanette

We picked Brookdale Medical Center Whitby for my uncle. They've been great. They have helped us so much getting him moved in and getting him settled and helping with the doctor appointments because he can't get out to go to the doctor's offices. They've really helped us with everything. They have a clinic that they work with so that he can get his Coumadin checkups or bloodwork down there, and he doesn't have to go into the Coumadin Clinic. They have connected his phone line, his television line, and they went in and got everything set up. They have already helped with some of the doctor phone visits. The staff has all been great and helped me out. The activity people, the physical therapists, the nursing staff are wonderful. I haven't really talked to my uncle about the food, but he seems to be fine with it because he hasn't complained because he definitely would've complained if it wasn't. It's an older place, but they really have it very clean. I've only been able to go in to get his apartment set up, so I haven't been able to walk around inside the place, but it's very clean looking. I saw an activity when I was waiting outside, and that was very impressive. They were having a little happy hour and they invited him on his very first day and he did go, so that was great too.