I wanted a good place for my mother. We toured this complex with Shelle who was very nice, informed us about the complex. We thought was truthful. When we returned to lease the apartment we were told everything Shelle told us we misunderstood. The new manager Susie said Shelle would not have said what we were told (I think she called us liars). She took ME to see the apartment that isn't the one mom is renting but exactly the same amenities different building. OK. So I confirmed to not have miscommunication again. Tub/tubs with wall in feature, yes. Fireplace yes. I told Susie that Shelle said one tub woulkd have cutout, Susie said NO both bathrooms do. Perfect. Dropped off money, and secured apartment. Shelle approved move in on the 7th of February. I asked if we could extend it further because mom is stuck in current lease until March 26th. I was told NO, but I will get approval for the 10th. Best she can do. Than office calls mom Renee to tell her she has to come sign lease for the 1st of Febraury, Shelle didn't approve the 10th move in. Again, we MISUNDERSTOOD. (We are liars again). Than mom goes over paperwork with Renee and the discount is not applied. I called spent 30 minutes with the other lady who saud the 10th was lease signing, and 509 off 1st month rent. So I guess we aren't liars? So mom signs lease yesterday gets keys, and guess what.... NO fireplace, NO tub cutouts at ALL. Now Susie says she can pay 500-600 for cutouts if she wants them. Um no! Susie also said she didn't know 2 bedrooms didn't come with fireplaces thats new to her? Really. Than why do you call us liars and misrepresent what you are leasing? Now what was supposed to be a good move is awful. We are waiting to see what else we lied about or misunderstood.
Preston Place Plano, TX
Offers Independent Living
9 Reviews
Reviews of Preston Place
Independent Living Reviews for Preston Place
February 10, 2018
I am a friend or relative of a current/past resident
July 17, 2017
I visited this facility
They had a lot of walking trails at Preston Place, and they're thinking about putting in a dog park. Our visit was excellent. I saw one of the apartments, had lunch, and saw activities happening. I would move there in a second if I could afford it. They were playing cards and explained the shuttle bus that will take people to the store.
October 09, 2016
I am a friend or relative of a current/past resident
After one year in residence, my father moved out for health reasons. While there, the maintenance team replaced his bathtub. The repair stained the carpet. My father asked them three times to have the stains removed but they claimed they would not come out and the carpet would need to be replaced. The maintenance team also dented the dishwasher during a repair. When my father moved out, he was charged for the carpet and the dishwasher. When I inquired about the charges they directed me to Emily at the Spectrum Corporate office.
I phoned her and emailed her several times over a two-month period. I also sent her a certified letter asking a refund. She never even responded to my email or returned my phone calls.
I would not recommend this or any other spectrum property.
Provider Response
Mr. Young, Thank you for your feedback and we apologize that your experience was not to your satisfaction. We take pride in offering superior customer service to our residents past and present and are concerned that we did not meet your expectations. I encourage you to call Preston Place and schedule a meeting with the Community Director who will address your concerns. Once again, thank you for your feedback.
February 22, 2016
I visited this facility
Preston Place is one of my top choices among all that I have visited because the apartment has a full kitchen and a washer-dryer connection. They have a lot of activities on their calendar and an outdoor pool. It is near a lot of public transportation, so it's convenient to the shopping areas and restaurants. They provide meals at the facility.
Provider Response
Thank you for visiting Preston Place. We are glad you liked what you saw. We provide the full kitchens recognizing that many residents like the choice of preparing their own meal but also like the option to join us in the Veranda for a wonderful chef prepared meal. We are conveniently located to public transportation and we provide scheduled transportation to near by locations as well if you prefer to use the community bus. Please let us know if you have any questions and thanks again for visiting Preston Place. Sincerely, The Preston Place staff.
January 25, 2016
I visited this facility
Preston Place would probably be one of my top picks for my father. It was all very clean, well kept, and had a real nice homey feel about it. The staff was wonderful. They did offer activities. I think the location was nice.
December 30, 2015
I visited this facility
I visited Preston Place and it was nice. It was more like an apartment; everything was separated. You have to go outside to get to the main building. The staff was nice. The rooms were clean and they have full kitchen.
June 26, 2014
I visited this facility
I had two tours of Preston Place. It's very good. The first time I took a tour, they didn't have the floor plan I was interested in. But it was very nice. It's a condominium-type setup and several buildings. You need to go outside to get to certain activities. But they deliver dinner to your room and things like that.
April 08, 2014
I visited this facility
Preston Place is a comfortable place. They have one group of apartments that didn't have elevators and that they were renting out as independent living. Their apartments were efficient. On the rating of 1 to 10, where 10 is the best and 1 is the worst, I would give it a 7. They also have a very large community center with different functions going on almost all the time. For my needs, that would have been fine. The staff there was also very accommodating and very knowledgeable.
March 31, 2014
I visited this facility
We visited Preston Place. It was the style that I didn't care for, and they can't change it. It's garden style, and I prefer hotel style.
I was impressed. I just didn't like the walk from the apartments to the main building. I saw a room; it was nice. I met one of the sales people, and she was very nice.
Services and Amenities of Preston Place
Room and housing options
- 1-bedroom apartments
- 2-bedroom apartments
General
- Resident Capacity: 224
- Pets: Small Pets Allowed
About Preston Place
At Preston Place, you’ll discover a sophisticated retirement community with a beautiful combination of first-class amenities and upscale apartment living — all with no large upfront entrance fee. You’ll feel right at home in the Plano area you already love, surrounded by a landscape that’s welcoming and beautiful architecture. Trade the housekeeping and maintenance duties of homeownership for an apartment that you customize and a range of convenient services you’re sure to love. Make the most of diverse dining choices, a wide range of amenities and outstanding customer service.
Our prime Plano, Texas, location is just a short drive from delightful outdoor recreation areas and parks. Off-site entertainment and cultural options that keep your mind stimulated can be found close by at venues. And living in a community with a convenient location also makes it easy for you to continue to be socially active with faith-based involvement, volunteerism, and service that let you give your life purpose and meaning. Prime dining and shopping options are just steps away and three major hospitals are in close proximity.
Preston Place is an active-lifestyle retirement community that matches your impeccable style, recognizes your aspirations and values and respects your budget.
Services
- Chef-prepared meals served restaurant-style or delivered to your home
- Fitness and wellness programs
- Entertainment, social and educational programs and events
- Housekeeping available
- Landscaping
- Water/sewer, valet trash and basic cable included (electricity, internet and phone not included)
- Maintenance and repairs
- Scheduled transportation
Amenities
- Dining room
- Bistro
- Private dining room
- Life enrichment room
- Library
- Fitness center
- Theater (coming soon)
- Billiards and game room
- Business center
- Pool and spa area
- Beauty salon
- Fitness paths
- Pet-friendly community
Thank you for your interest in Preston Place. Please give us a call to schedule a free tour.
Map of Preston Place
Senior Living Communities near Collin County, TX
Other Senior Care in Plano, TX
Preston Place 5000 Old Shepard Place, Plano, TX 75093
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