The Waterford at Plano

Offers Assisted Living and Independent Living

32 Reviews
3401 Premier Drive, Plano, TX 75023
Call (800) 385-2527
The Waterford at Plano (800) 385-2527

Reviews of The Waterford at Plano

32 Reviews Write a review
Food
(5 Reviews)
Staff
(15 Reviews)
Facility
(14 Reviews)
Activities
(5 Reviews)
Value
(3 Reviews)

Assisted Living Reviews for The Waterford at Plano

April 13, 2020

By KT

I visited this facility

Everybody at The Waterford at Plano was really nice. There was nothing negative about the place, just a little farther away from where were live. The staff who gave us the tour was very nice, and the rooms were nice as well. The room we saw was about 400 to 450 square feet maybe. The dining room looked good, and they described the events they have for the residents. It's a very nice community and everyone was very pleasant.

Provider Response

Hi Kt, thank you so much for your positive comments about The Waterford at Plano! We hope to have you back soon!

March 25, 2020

By J. Smith

I visited this facility

The Waterford at Plano is nice and clean. I stayed for lunch and I liked the activities and apartments that they had. I would go there if I had to. The thing that impressed me the most was the nurse. I asked if they use the Hoyer lift, and they said that they believe in aging in place. So If I need a Hoyer lift, they won't kick me out. They would let me stay and bring a Hoyer lift in. They also have a roll-in shower. Their dining area had pretty chandeliers and the food was good. I observed the people getting ready for a church service and they were also setting up for a birthday party. The person who gave me the tour even came to my house and drove me over there, which was nice. They had a wonderful physical therapy department with all the equipment you could imagine.

Provider Response

J. Smith, we're happy you found our staff to be so supportive during your experience here at The Waterford at Plano. We hope to have you back soon!!

August 10, 2018

By Debbie

I am a friend or relative of a current/past resident

My mother is living at Waterford at Plano. It was convenient for me, so I go visit her daily. They had a move-in special, so that was part of the draw. They have a Sunday school member who conducts the Methodist Church over there, and has for a long time. It wasn’t the cheapest, but it was affordable. It’s clean most of the time, but the weekday staff is better than the weekend staff. They have activities and a beauty shop, manicure and pedicures, a game room, a general facility that they share with independent living, and a nice, little courtyard.

Provider Response

Debbie, thank you for sharing your positive experience!

September 06, 2017

By ML

I am a friend or relative of a current/past resident

I thought The Waterford would be comfortable for my mother. The food in the independent living facility was pretty good, however, I was told that the food in the assisted living part was horrible. They have a small library and a hair salon. They don't attend to my mother, she has an infection that needs to be treated twice a day, seven days a week, but they only attend to it on the day that they help her shower. I've had differences with the medical help. I've seen the Bingo, it's really good, there's an arts and crafts area, and it looked like the people who attended, enjoyed it.

Provider Response

Ml, it's upsetting to hear that you did not receive the top-notch service we strive to provide. We have made positive changes and would love an opportunity to make another impression.

January 11, 2017

By Kathleen863621

I visited this facility

The Waterford at Plano was my favorite facility. The facility was very welcoming and nice. I think they are going to do some updating to the rooms. The dining area was very nice. It seemed like everybody was at home and enjoying themselves. Alison, who showed me around, explained that the larger meal is at lunch because that’s easier and better for the seniors. They had a salad bar where you can go and pick out whatever you want, which was nice. They found out that their residents were getting injured doing heavy exercise, so they decided to close that exercise room and turn it into a theater room. They have another room where you can do exercises, but it doesn’t have an elliptical or that kind of exercise equipment. She showed me a room for my dad that wasn’t quite ready and another room that had already been updated and was very nice. Alison reserved a room for my dad, and my dad has decided to move in with his stepdaughter. You can start out with independent living, and then if you need to be move to assisted living, it is in the same facility. It would be an easy transition to not have to pack up and move to a different facility.

Provider Response

Kathleen863621, we're glad you had such a wonderful experience with us! We're looking forward to your next visit with us!

October 05, 2016

By Megan565701

I visited this facility

We chose The Waterford as it was very active, and there’s a lot of younger seniors -- which is what we wanted for my mom -- but it was just a very caring facility, and I liked it a lot. I like the atmosphere, and the rooms were very nice.

Provider Response

Megan565701, thank you for the high star rating! We are blessed you have chosen us and hope to always earn your five star rating!! We are always more than happy to assist you if anything else comes up. Take care!

June 30, 2016

By BH462826

I visited this facility

The staff at The Waterford at Plano appeared to be just fine and very friendly. The amenities were very nice. The dining area was very nice and very clean. We visited the rooms, and the rooms were fantastic, but it was out of our price range.

Provider Response

Bh462826, we really appreciate your feedback!

April 06, 2016

By Dalbinowski

I am a friend or relative of resident

I have nothing but GREAT things to say about this place. First and foremost I really don't know what I would have done with the caring and loving support of the Director- Ali, she went far and above what you would ever expect from anyone. She genuinely cares! She gave me direction information for my parent to be successful living independently, such as Senior Helpers and Baylor House calls. (who were also just as wonderful) Even though my parents time there was short due to many medical issues, I am happy that they had such a warm loving and caring place to be for awhile. Everyone there is wonderful they don't just "work" there they really do care about their residents. It's a clean comfortable homey environment great activities great dining/meals. You really wouldn't have to worry about your loved ones here. I highly recommend it!

Provider Response

Dalbinowski, we strive for 100% satisfaction, and it is great to see you had such a positive experience at The Waterford at Plano.

January 15, 2016

By caringdaughter123

I am a friend or relative of a resident

My mom really likes the Waterford; she’s been there for three years now. We were trying to find something that might be a little less expensive because things have changed financially for our family, but that never happened because it’s a really good place, so that’s why we’re staying there. Another reason is because my mom has made so many friends there that it was like, “Okay, at this point, is it really worth moving her?" Everything’s good. The staff is really caring; if there’s any issue at all, you just call, and they take care of it right away. The food is basic, nothing fancy. The facility is very nice.

Provider Response

We appreciate your positive review about your mom's experience with us! We know you have a selection of communities to choose from and we feel blessed you chose us!

July 20, 2015

By Anonymous103655250

I visited this facility

I visited The Waterford at Plano, and the staff was friendly. What I just didn’t like was the assisted living area; it just didn’t look right to me. The apartments were nice, but I didn’t like the carpet.

Provider Response

Anonymous103655250, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. We would love to have another opportunity to make a more positive impression since we have made many upgrades to our apartment.

February 25, 2015

By Caring106677350

I visited this facility

I visited The Waterford. I enjoyed talking to the young lady, but I couldn't remember what her title was. She was very friendly, and she took her time. My mother actually changed her mind and decided not to move here. Had she done so, that's where I would like for her to go. I saw one empty room that somebody had moved out of. They were renovating it, and it was a good size. The dining room was nice and cozy. I thought it was safe and secured enough. They had a big and inviting front room area. Overall, it just seemed like a nice place. Generally, what I liked about it was that it was a smaller community. One thing that she mentioned to me that kind of ticked my interest was that a lot of the staff had been there for years, and she mentioned how they worked together as a team. I thought that was nice to hear.

Provider Response

Caring106677350, thank you for your kind review; we are happy to pass along your comments to the team here at The Waterford at Plano!

February 23, 2012

By commercesd

I visited this facility

We stopped in to check out The Waterford at Plano as we were in the Plano vicinity looking at assisted living options for our aunt. We needed to come earlier than planned, and the staff was friendly and accommodating about that. The grounds were spacious and well kept with plenty of nice seating and areas for the residents to enjoy. We could see how it would be easy to have gatherings there with friends and family. Our aunt would particularly like the garden area, where many of the residents enjoy a peaceful atmosphere. The main rooms were nicely decorated and the residents seemed quite happy with the variety of activities offered, which gets added to as new opportunities arise. The library was well stocked - and we were told that many of the residents are avid readers, like our aunt. The food we saw looked and smelled appetizing. They make every effort to accommodate as many tastes and dietary needs as possible.The snacks offered looked healthy and delicious; the staff encouraged everyone to eat well. Our aunt would really like their menu options, which seemed to have a lot of variety. The activities looked interesting, from local entertainment, to cultural happenings in the region. Residents are encouraged to participate in everything -- from outdoor outings to in-house events. The residents all looked well cared for and happy; we could see our aunt enjoying living here.

Provider Response

Thank you again for taking the time to let us know how we did. We hope you have a great day!
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Independent Living Reviews for The Waterford at Plano

October 08, 2019

By Reviewer1001

I visited this facility

I visited The Waterford at Plano. There were a lot of people and different types of carpeting in each room. The staff during the tour did a fantastic job. I had lunch there and I was impressed by the size of the dining room. Everybody seemed very cheerful, and I liked the food. They had a library and a card room.

Provider Response

Reviewer1001, we strive for 100% satisfaction, and it is great to see you had such a positive experience at The Waterford at Plano.

November 01, 2018

By Julie

I am a friend or relative of a current/past resident

My mother moved into the Waterford at Plano. The staff is very personable and very accommodating. The floor plans are very reasonably priced, and they’re spacious enough. The location is perfect for me since it’s accessible on a major highway, and it’s convenient in as far as grocery stores, Target, restaurants, and doctors’ offices. They did have a Halloween gathering the other night, she did go down for that, all the meals are included in the dining hall, and she is in physical therapy 3x a week. They have cookies in the afternoon on certain days, but she hasn’t been able to participate, and they also had a newcomer meet and greet while she was in physical therapy. They need to update the common areas since the carpets are quite old and need to be repaired.

Provider Response

Julie, thank you for your kind words and this wonderful review!

December 18, 2017

By tammy paul

I visited this facility

Our school performs during the holiday for the seniors and we find the staff so warm and welcoming. the place is always decorated so festive for the holidays and is very clean. We love our visits here!

Provider Response

Tammy Paul, we're glad to hear you enjoyed your visit. We hope to see you soon!

July 17, 2017

By Barbara G

I visited this facility

The Waterford at Plano didn't have the things I wanted, like a dog park and garage, and it was pretty close to the highway. The staff was very nice. I went just after lunch on a weekend, so I didn't see much happening. They had assisted living there.

Provider Response

Barbara G, we strive for 100% satisfaction, and we regret to find out that this was not the case.

December 03, 2016

By Harold013177

I am/was a resident of this facility

I resided in The Waterford at Plano. I thought it was very nice and very clean. It had frequent entertainment. The food service was not real fast, but the quality of the food was very good. I particularly enjoyed the salad bar for lunch, and it was well stocked. My room was very nice. It had been upgraded, and I had marble countertops. The only problem I had with my room was the shower would fall. Other than that, I thought it was a very nice place.

Provider Response

Harold013177, thanks for your praise and kind comments about our team. We are blessed you have chosen us and hope to always earn your five star rating!! We are always more than happy to assist you if anything else comes up. Take care!

November 08, 2016

By Mary761663

I visited this facility

I thought the Waterford was very home-like and had very nice people. I didn’t care for the general neighborhood, but once you’re in the place, it was perfectly fine. The cooking and service for the food was not quite as polished as the other places I went to, but it was remarkably inexpensive. On the whole, I rather liked it. It was clean, and I liked the colors that they used.

Provider Response

Mary761663, we really appreciate your feedback! Thanks again for the recommendation, and have an amazing day!

August 15, 2016

By Reviewer282864

I visited this facility

I liked the layout of The Waterford at Plano. Everything was kind of centralized and navigation was not a problem. The dining area was clean, and I can navigate in there pretty well. The place was well maintained and arranged nicely. They had a really nice courtyard.

Provider Response

We appreciate your positive review about your recent experience with us!

June 28, 2016

By Philip307623

I am a friend or relative of a resident

My mother is at The Waterford at Plano. It's a very nice facility. The common areas are all very well maintained. The dining area is very nice, and my mother believes the food is very good. The management is very responsive to resident requests. Location and grounds are very nice. It's an independent living facility that also has an assisted living facility attached to it.

Provider Response

We appreciate your positive review about your mom's experience with us! We know you have a selection of communities to choose from and we feel blessed you chose us!

June 17, 2016

By Beverly724700

I visited this facility

The Waterford was very nice and just right for my mother-in-law. There’s a barber and beauty shop. They had activities and had a singer come in, which was a good activity. We looked at the dining area, but they weren’t dining at that time. I would recommend it.

Provider Response

Beverly, we're glad to hear you enjoyed your visit.

June 10, 2016

By AAYJWJV

I visited this facility

I did not like The Waterford at all. Their dining room was OK, except there was a fixed menu, so you don’t have choices. We had lunch there, and the food was terrible, worse than hospital food. I did not like the fact that they did not have washers and dryers in the apartments. The apartments were very nice to look at but small in square footage. They were OK, but I did not care for them that much. The Waterford was at the bottom of my list.

Provider Response

Aayjwjv, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. If you could take a moment to visit Plano again, you would not have this same experience and could see all the positive changes we have made!

July 28, 2015

By Caring107955950

I am a friend or relative of a resident

My dad is at The Waterford at Plano. It is independent, and then they have also assisted, so it was more of a bridge instead of just straight independent living, and that's kind of where he is at now. The facility is really nice. It is very homey, very clean, and very pretty. The people are really good. They offer food. They have a dining room with three meals a day. They also offer housekeeping and all that as well.

Provider Response

Hello Caring107955950, we appreciate you taking the time to leave us this feedback. We know you have a selection of communities to choose from and we feel blessed you chose us!

June 12, 2011

By Daddy'sGirl7

Visited this facility

When you walk in to the main entrance of The Waterford you feel you have arrived in Charleston. This sparkling clean facility is for both Independent and Assisted Living. I was looking for an upper-end assisted living facility for my 90 year old father. My dad is mobile and can feed himself but is legally blind, hard of hearing and has some dementia. I wanted him to get stimulation, attention, and personal care. I was assured all of this would happen when I talked with the administrative staff and wrote the deposit and check. My husband and I took turns visiting dad at different meal times and were disappointed that the food did not look as appealing as the sample meal was on our visit. We also found my father sitting alone in his room with nothing at all to do twice. Finally, after 5 days my father told me that he didn't think he had been getting his medicine. I immediately checked and he was correct. I took my father home that evening. This may be a fine facility for independent living but I cannot recommend this for assisted living.

Provider Response

Hi Daddy'Sgirl7 thank you for taking the time to leave us your honest feedback. We have made some positive changes over the years, especially to our AL community that we feel is second to none. We would love another opportunity to make a better impression, if you ever have the need to return.
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Questions about The Waterford at Plano

Describe the overall population of assisted living residents at The Waterford at Plano. What is their average age? What are their favorite things to do?

Our assisted living residents love to socialize during activities, meal time or just hanging out working jigsaw puzzles together. They also take advantage of our two enclosed courtyards to take walks or sit outside and enjoy the sunshine.

What programs or activities does The Waterford at Plano offer to enrich residents' well-being?

We have daily exercise class along with social time which includes devotional hour, brain teasers and hydration station.

What places are near The Waterford at Plano or within walking distance for assisted living residents to enjoy?

We are close to Walmart, Target, CVS and several restaurants. For the safety of our residents we have a courtesy driver here 5 days a week to take them wherever they would like to go with in a 12 mile radius.

What transportation services does The Waterford at Plano offer to assisted living residents?

We offer bus and car transportation, 5 days a week.

What makes the chef or dining program at The Waterford at Plano exceptional? What kind of menu can assisted living residents expect?

Our Chef prepares all meals fresh and uses our community grown herbs and vegetables. We have diabetic choices available. We can puree meals if needed for residents in AL.

What safety features or security measures does The Waterford at Plano offer to assisted living residents?

Our residents are given a pendant to wear daily in case of illness or falls, they push the button and it rings the nurses station and the front desk. We also have alarms on doors to let us know when a door is opened. There is a pull cord in each apartment that will ring the front desk for help when pulled.

How does The Waterford at Plano keep residents' families informed about their loved ones?

We can do contact by phone calls, mailings or emails.

What is the care staff-to-resident ratio at The Waterford at Plano during daytime and nighttime hours?

Our care staff ratios are mandated by the state requirements for resident to staff ratio.

If The Waterford at Plano accepts dogs or cats, what indoor/outdoor areas can they enjoy?

Our pets are welcome anywhere inside except the dining areas. We have several courtyards were they can enjoy being outside.

What ongoing senior care training does the staff receive?

There are monthly training meetings held that are required by all staff to attend.

Describe the overall population of independent living residents at The Waterford at Plano. What is their average age? What are their favorite things to do?

Our residents enjoy social activities, happy hours, trips to restaurants and shopping, movie nights, BINGO, lots of games, arts and crafts, devotional time, concerts and just hanging out drinking coffee and visiting with their friends.

What places are nearby for independent living residents to enjoy?

Walmart, Target, CVS, lots of restaurants.

What are some recent off-site events that the community activity director at The Waterford at Plano has organized?

In the past our residents have enjoyed outings to restaurants, theatres, bowling. Along with trips to see the bluebonnets, the arboretum, local museums.

What transportation services does The Waterford at Plano offer to independent living residents?

We have a courtesy bus and car and a driver that is here 5 days a week.

What makes the chef or dining program at The Waterford at Plano exceptional? What kind of menu can independent living residents expect?

Our Chef prepares all meals fresh and uses our community grown herbs and vegetables. We also have diabetic choices available.

What common areas are available for independent living residents?

Game room, library, TV room, Arts and Craft room, puzzle areas throughout the building, rotunda where they can sit and listen as our residents play the piano.

What safety features or security measures does The Waterford at Plano offer to independent living residents?

Our residents are given a pendant to wear daily in case of illness or falls, they push the button and it rings the nurses station and the front desk. We also have alarms on doors to let us know when a door is opened. There is a pull cord in the bathroom of each apartment that will ring the front desk for help when pulled.

If The Waterford at Plano accepts dogs or cats, what indoor/outdoor areas can they enjoy?

Our pets are welcome anywhere inside except the dining areas. We have several courtyards were they can enjoy being outside.

Does The Waterford at Plano work with an agency or registry to provide nursing and medical assistance as needed?

Yes we have a home health company in the building, with also have a physical therapist in house, and we refer to companies off site as well.

What safety features or security measures does The Waterford at Plano provide to protect residents who wander?

We have alarms to notify our staff when a door has been opened.

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Services and Amenities of The Waterford at Plano

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Companion Suites: No
  • Studio Apartments
  • Housing Extra: Apartments Available With Patios.

Dining options

  • In Room Kitchenette
  • Dining Room Shared Meals
  • Room Service For Meals
  • Dining Extra: Private Dining Room For Families.

Features

  • Beauty Barber Shop
  • Resident Transportation
  • Party Space
  • Tv Room
  • Garden And Patio
  • Resident Parking
  • Spa
  • Features Extra: Library, Arts And Crafts Room, Home Health And Therapy On Site. 24hr Emergency Pendant

Cleaning services

  • Laundry For Linens
  • Housekeeping
  • Laundry For Clothing

Technology and entertainment

  • Cable In Rooms
  • Technology Extra: Hot Spots Available For Internet.

Health services

  • Hospice Care
  • Medication Management
  • Physical Therapy
  • Nurse On Staff: Yes

Activities

  • Offsite Activities
  • Games
  • Stories
  • Religious Services
  • Book Clubs
  • Wii Sports
  • Fitness Room
  • Yoga
  • Gardening
  • Cooking
  • Arts And Crafts
  • Activities Extra: Happy Hour, Monthly Birthday Party

Financial guidance

  • Va Benefits Consultation
  • Financial Guidance Extra: Na

Guest services

  • Guest Parking
  • Guests At Mealtime
  • Overnight Guests

Diet

  • Diabetic
  • Low Salt
  • Diet Extra: Diabetics Are Served A Sugar Free Dessert. All Meals Are Prepared With Low Sodium.

Languages

  • English

General

  • Minimum Age: 62
  • Pets: Yes

Nurses

  • Nurses Extra: Skilled Nursing Available Through Home Health.

Range of services

  • In Home Health
  • Physical Therapy
  • Occupational Therapy
  • Range Of Services Extra: Skilled Nursing Available Through Home Health.

Payment options

  • Insurance
  • Credit Card
  • Check
  • Payment Options Extra: Ach Available.

Licenses

  • State Licenses: 100348
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About The Waterford at Plano

At the Waterford, you'll find the freedom to create the lifestyle you've always wanted. Awake each morning to a colorful palette of possibilities from which to paint your day. At the Waterford, you'll find the freedom to create the lifestyle that you've always wanted. Each morning you'll awake to a colorful palette of possibilities from which to paint your day.

Our community provides you with areas to get away from it all (maybe with a bestseller from our library along with areas to enjoy the company of others. Connect to the Internet on a computer, join friends in the billiards room, relax in our television theater lounge, or step onto our community bus to explore the surrounding areas without the worries of driving. You'll be conveniently close to shopping, doctors' offices, hospitals and other medical facilities. We'll even transport you to and from your medical appointments within a specified radius.

Say hello to a relaxed lifestyle at The Waterford, where you can paint your retirement any way you please. We invite you to come for a visit. Explore your retirement options, the Waterford way.

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The Waterford at Plano


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