Currently Park Place of Fountain City is suffering. After the director left to a higher level position, the place started on a downward trend. Food, maintenance, cleaning, etc. all suffered. Then most of the staff left because of an enforced vaccination policy. Just as well. Most didn’t even mask unless watched by leadership. Only one staff member was present for an entire weekend! He did what he could but was responsible for feeding and helping all of the residents! Not possible for one person to do. Mom lived there for 17 years. She asked to move so we took her to another more responsible facility. The ownership corporation should be ashamed of their handling of their policy transition and how they showed total disregard for their residents welfare.
The rooms are nice enough, staff interactions when there were some to speak with were not informative at all. They didn’t know what to tell us about the problems.
Activities and amenities are few and far between.
Provider Response
I am the Regional Director of Operations and would welcome the opportunity to speak with you about your concerns as we treat feedback like this very seriously. Those of us who have experienced the impact of COVID-19 on our communities remain committed to protect those in our care. We continue to put resident safety first and stand by the decision to require vaccines for those that work in our community -- and are happy to report that virtually all our team members are fully vaccinated as well as nearly 90% of our residents. You may contact me by calling the community and asking to be put in touch with the RDO. Thank you for your consideration.