Park Place of Fountain City

Currently Park Place of Fountain City is suffering. After the director left to a higher level position, the place started on a downward trend. Food, maintenance, cleaning, etc. all suffered. Then most of the staff left because of an enforced vaccination policy. Just as well. Most didn’t even mask unless watched by leadership. Only one staff member was present for an entire weekend! He did what he could but was responsible for feeding and helping all of the residents! Not possible for one person to do. Mom lived there for 17 years. She asked to move so we took her to another more responsible facility. The ownership corporation should be ashamed of their handling of their policy transition and how they showed total disregard for their residents welfare. The rooms are nice enough, staff interactions when there were some to speak with were not informative at all. They didn’t know what to tell us about the problems. Activities and amenities are few and far between.

My mother is in Park Place of Fountain City. It's been great. They're very kind, and it's very clean. The food is good. Everything about it is good. In general, I never had a complaint. The staff is very kind. With COVID, it changed a little, but they have activities. They have games, art activities, and some outings. It's easy access.

My mother lived here for 7 years. The staff is very caring and helpful and has some wonderful people who go the extra mile on a regular basis. That was the best part. We waited for years for the food to improve but when my mother kept losing weight because she could not eat it, we knew it was time to go. The mgmt said it would get better, but they never popped in to surprise the cooks. If they had they would have known how bad it was. They said that they would get a bus with lift and fix the speed bumps but didn't. The housekeeping staff needs training. Sweet girls but can't clean. Seems they pay staff enough to just get by. The most needed thing is a door that opens so you can get in when you're loaded down with with bags and have no free hands.

Park Place was modern, clean, and well maintained, but they didn't offer as much as other communities did. They had games and a few parties but not much entertainment. Their staff wasn't too friendly, either. The management interacted with the residents and was very friendly. The room was clean and well lit but seemed older. The rates were high and wasn't affordable for my dad.