Highgate at Paoli Pointe

Offers Assisted Living and Memory Care

5 Reviews
600 Paoli Pointe Drive, Paoli, PA 19301
Call (800) 385-2527
Highgate at Paoli Pointe (800) 385-2527

Reviews of Highgate at Paoli Pointe

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Assisted Living Reviews for Highgate at Paoli Pointe

September 30, 2013

By Judith K

I am a friend or relative of resident

I can't recommend this facility. Mom has been there for 2 years and the quality of care is inconsistent at best. Run by Genesis, there have been 3 Executive Directors (a revolving door of management) over the last 2 years... and it shows. Lots of lip service and not a lot of follow through. Complaints to management and Genesis go unheeded. It's unfortunate for our loved ones.
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Questions about Highgate at Paoli Pointe

What ongoing training does the staff receive in dementia care?

Staff receive ongoing specialized dementia care training throughout the year, to give them the knowledge and tools to successfully care for someone with Dementia/Alzheimer's.

Describe the overall population of assisted living residents at Highgate at Paoli Pointe. What is their average age? What are their favorite things to do?

The average age of our residents at Highgate is 86 years old, Offering Levels of Care to meet the needs of each individual resident. Some of their favorite things to participate in are Happy Hour, Spiritual Services, and Outings.

What programs or activities does Highgate at Paoli Pointe offer to enrich residents' well-being?

Highgate offers a variety of activities programming that enriches the mind, body, and spirit of our residents

What places are near Highgate at Paoli Pointe or within walking distance for assisted living residents to enjoy?

Highgate is located near a Residential Neighborhood Paoli Pointe, with several restaurants such as Nudy's Cafe, Nectar, Acme and other shopping within a 5-10 mile radius.

What transportation services does Highgate at Paoli Pointe offer to assisted living residents?

Highgate offers a handicap accessible bus that provides transportation to specific outings, that encourage their independence through our activity programs.

What makes the chef or dining program at Highgate at Paoli Pointe exceptional? What kind of menu can assisted living residents expect?

Highgate offers Diet Accommodations to meet the needs of each resident's Diet. Three fresh prepared meals are provided each day along with several options available including an alternative menu and Chef's Special.

What safety features or security measures does Highgate at Paoli Pointe offer to assisted living residents?

Highgate has trained staff and Nurses in the community 24/7 and offers Lifelines to each individual resident to give them peace of mind.

How does Highgate at Paoli Pointe keep residents' families informed about their loved ones?

Families are kept informed through Individualized Care Plan Meetings, and the families preferred method of Communication.

What is the care staff-to-resident ratio at Highgate at Paoli Pointe during daytime and nighttime hours?

Staffing is based in accordance to Regulatory compliance and the needs of the residents in the community.

If Highgate at Paoli Pointe accepts dogs or cats, what indoor/outdoor areas can they enjoy?

Highgate offers courtyard access for our residents to enjoy, Pets are permitted with up to date vaccinations.

What ongoing senior care training does the staff receive?

Every Staff Member is certified by the Department of Aging Services in Adult Residential Direct Care Staff Licensing, and Receive ongoing state requirement trainings.

How many staffers are on duty in the daytime and overnight?

Staffing is based in accordance to Regulatory compliance and the needs of the residents in the community.

What safety features or security measures does Highgate at Paoli Pointe provide to protect residents who wander?

Highgate has a Secured memory care neighborhood for those who have cognitive impairment and exhibit exit-seeking behaviors, Through Individualized Care Plans we meet the needs of each resident.

What programs or activities does Highgate at Paoli Pointe offer to keep residents engaged? How does the staff engage residents' long-term memories?

Activities Programming in based on the Physical and cognitive functioning level of our residents

Who assesses residents' health and cognitive functioning? How often is that assessment repeated?

Our Memory Support Director and Resident Care Director of Nursing Assess the Each Resident Upon Move In to the Community, After their First 30 Days in the Community, Annually and/or in the event of a significant change.

What techniques does Highgate at Paoli Pointe use to support memory care residents during mealtimes?

Residents are seated with other residents who are similar in their cognitive level to ensure dignity and compassion are being provided to each individual. Fiesta Ware is Provided and adaptive equipment is available based on the residents' need to encourage their independence.

How does Highgate at Paoli Pointe keep residents' families informed about their loved ones' health?

Families are kept informed through Individualized Care Plan meetings, and each families preferred method of Communication.

Describe the neighborhood around Highgate at Paoli Pointe. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?

Highgate is located near a Residential Neighborhood Paoli Pointe, with several restaurants and stores within a 5-10 mile radius.

Is Highgate at Paoli Pointe affiliated with a hospital if more care is needed?

Highgate is part of a Health Care System, Closely monitoring each resident and their needs. We are affiliated with several Sub-Acute Rehab facilities, Skilled Nursing and Medicaid Facilities to ensure the safety and care of our residents.

Costs for Highgate at Paoli Pointe

Cost of Assisted Living

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Cost of Memory Care

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Services and Amenities of Highgate at Paoli Pointe

Costs

  • All Inclusive Rent
  • Rent Plus Care Fees
  • Assisted Living Starting At: $4500/month
  • Memory Care Starting At: $5790/month

Room and housing options

  • 1-bedroom apartments
  • 2-bedroom apartments
  • Companion Suites: We Do Offer Companion Suites
  • Studio Apartments

General

  • Resident Capacity: 79
  • Pets: Small Pets Allowed

Licenses

  • State Licenses: 136100

About Highgate at Paoli Pointe

Highgate at Paoli Pointe is a Senior Living Community located right in the heart of Chester County. Our Senior Living and Rehabilitative Health campuses offer our patients and residents the opportunity to seamlessly transition from senior living to skilled nursing care and back. Rest assured that as a member of our health campus, we will take care of all your needs along the continuum - helping you to remain vital and strong as long as possible. We have 80 apartments that offer all of the warmth of home and the comfort of 24-hour assistance as needed. Our bright and spacious dining room provides one of the largest areas to meet and socialize while enjoying fabulous meals prepared by our highly experienced chefs. Weekly housekeeping services provide you with the ease of carefree living while you enjoy all of the day to day activities. Our wellness program offers numerous areas of assistance for those who require more help such as medication management and assistance with multiple activities of daily living all at a minimal cost. Many people find it comforting to know that we also offer a Respite program to help those in need of a ShortStay stay. We have recently expanded our Homestead Unit. This memory impaired unit helps those with various forms of dementia and Alzheimer's disease. Our dementia trained staff offers specialized activities 7 days per week. Methods of payment include private pay, LongTerm Care Insurance and Veterans Benefits.

What Makes Us Special

Living an active, social and vibrant lifestyle is your priority. Whether meeting with friends, participating in social media, or taking a walk, you are a modern-day senior with aspirations of maintaining an active lifestyle for many years to come. Genesis is committed to the unique needs of each of our residents, promoting a comprehensive, all-encompassing approach to living that keeps you on the path of vitality.


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