Diplomat Healthcare
9001 W 130th St, North Royalton, OH 44133
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Reviews of Diplomat Healthcare in North Royalton, Ohio
2.91
(12 reviews)
Facility
1.0
Staff
1.0
Food
1.7
Activities
1.0
Value
1.0
Furious
1
|
March 1, 2024
My brother died in a t shirt and diaper. He had the same shirt on the day before and was sweating profusely. He was not bathed after he died. He was not dressed after he died. He had a horrible bed sore. He was supposed to be shifted around the clock. Horrible, horrible place. Poor people on the third floor. They, the dementia patients came in my brother’s room the day he was dying and left him their stuffed animals and said goodbye. They had more compassion than most of the staff. The stench in his room where he remained for hours before being picked up by the funeral home was unbearable, when we went the next day to get his belongings. Traumatizing experience. He was a Veteran, which makes it even worse. I will never get over the guilt of putting him there.
butterfly389
1
|
April 16, 2022
The facility is neglectful in care of residents in the locked dementia unit. I submit a complaint about the care and they closed my report without a response. Extremely difficult to get ahold of anyone here by phone. Short staffed. I would not recommend this facility to anyone.
Foxy grandma
1
|
November 29, 2020
The staff here should be fire. Staff members do not call you back or voice is full.The office staff does not communicate with the nurse on the weekend. I talk to the office personnel and told them I would like to come and get his personal belong. They said ok. Get there no one know anything. Tell me to come back on Monday. He was on the 3rd floor and all his personal items are missing. Clothes, TV, shoes, coat. I would not recommend this place at all.
TreatSeniorsWell
4
|
April 29, 2018
I have a family member here. Very well taken care of Good kind competent staff & administration. Family member(s) MUST be involved in overseeing residents stay here to make sure things are done. You cant just drop off a loved one & not stay on top of their care when in a nursing home or assisted living facility. YOU are in charge of a loved one in facility to make sure they are cared for properly & promtly. This is one of the better nursing homes in the Cleveland area. I have a very good relationship with staff & loved ones stay here. Clean facility,good food,fun activities,therapy sessions,good caring nurses. Always remember...STAY ON TOP OF YOUR LOVED ONES CARE HERE OR AT ANY FACILITY!
sammcc
5
|
January 5, 2016
I brought my grandfather in from another state to be closer, after he had a traumatic fall and needed extensive therapy. The staff at the Diplomat has been very attentive. Therapy had him up and walking in a short period of time. I am very happy with the care that he is receiving. Best of all, I can see that he is happy. I am glad that I made this decision to bring him to the Diplomat.
4mymom!
1
|
July 30, 2014
My mom was in the dementia unit for 5 weeks and had her hand slammed in a door by a resident, hit by another resident and fell 5 times causing a subdermal hematoma! When asked the specifics of the fall the response was "no one saw it, we just heard her yelling." The residents are allowed to roam all over without supervision and therefor personal items are always being misplaced and sometimes never seen again. It is difficult to find a permanent "home" for a loved one that needs 24 hour care, so please do your research so this does not happen to your loved one.
brown*
2
|
February 25, 2013
All nursing homes are not staffed well and the care in most is satisfactory. The Diplomat's Memory Unit is poor due to the fact that the patients are not checked on regularly so they wet themselves or worse and can be in that filth for hours. They all wander into each others rooms and who knows what they do and no one cares. There needs to be more attention to the patients ....these people need you. They need to know someone is watching them and attending to their needs. Do you bathe the patients? Clean them after meals or after accidents? I don't think so. They are not animals...they are human beings. Please make an effort to provide enough staff and the right kind of staff. Kind, caring, hard working people who truly care for these poor loss people.
GammyRose
5
|
December 31, 2012
My grandmother was here for about 3 weeks, she was able to return back to her assisted living center. They provided great care and she was able to return to her home environment, that's very important to us. She was treated well and communication with the families was excellent. Nice group of people to work with.
What you can do with Caring
Medicare
Health
2.0
Overall
2.0
Quality
5.0
Staff
1.0
About Diplomat Healthcare in North Royalton, Ohio
Diplomat Healthcare is a Senior Living provider in North Royalton, Ohio that offers residents Nursing Homes services. Contact Diplomat Healthcare for more details on services and rates.
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