Altercare Post-Acute

Dale L

A family friend was in Altercare in Kent for two years. He came in very sick and they nursed him back to being fairly healthy. Then dementia began to affect him so he stayed. I visited him almost every week for those two years. The staff was caring and understanding even when he was grumpy. They provided hospice services for him at the end of his life. I have visited at least six facilities like Altercare in Kent, and it ranks at the top in my mind.

Brian

My father is now in Altercare Post-Acute. It's a standard kind of place. There is a room with two people in it. They have a dining room, too. The staff is professional. They do their job and it's 'here's what I need to do,' and they do it. They're pretty much helpful. They have activities, but they're pretty much cookie-cutter, too. There are movies, some games, and poker nights. There's not a lot of heavy-duty stuff, but they have a list of people to interact with.

Provider Response

worse than awful

I wouldn’t even give this facility A 1star rating! From the director who was rude crass and just a foul person. All she cared about was how they were getting paid. Told me no restrooms available for visitors and to plan your visits accordingly. Said you can visit 24 hours a day however both days when I showed up no one at desk to open secured doors you just have to wait until a staff member walks by. Food or what they give for food is disgusting and they encourage you to bring food in to your loved one. Call lights go unanswered for over 30 min routinely, rn’s sit at the desk and only pass meds and incorrect ones at that! My loved one was on a lot of meds some of which had to be given at specific times. Upon arrival I proactively went to the nurse to be sure they were aware they were aware of this. Told they didn’t have those meds and it would be 3-4 hours before they could get them! When I told them that was unacceptable and I would go get the meds at home and bring them in she said she had to get permission from the on call doctor…. Finally got that straightened out to find out they were over medicating and when I showed them the hospital discharge papers given to them where it clearly stated to back off a medication if patient was sedated I was told that since my relative could be woken up to take the meds they weren’t sedated. Apparently sleeping 23 hours a day doesn’t mean sedated to them! I also found out they were giving 1/2 the prescribed dosage of another medication. I tried being nice at first but after two days of what was expected to be a 2-3 week stay i told them to get the discharge papers ready I was taking her out of there. They tried telling me it was against medical advice ha! What a joke. Against medical advice from an RN? There was no doctor that saw her the two days she was there. Run as far away from this facility as you can!

Provider Response

promised PT not performed

Arrived on Friday and father needed PT and promised it was scheduled for next day. It was not performed and no staff on weekends to call PT. He also sat in wheelchair for 4 hours before they answered call to use lift to get him back to bed. This was supposed to be 5 star facility per Summa and I would never have sent him here if I had known the low rating of 2 .9 and no staff or reliable physical therapy!

Provider Response

stayfaraway

Unbelievable how the 3-11 cna’s can just leave patients lay in soiled clothes and bedding and god forbid you ask them to do there jobs , the nurses in charge should be fired for not holding the staff accountable, horrible place, very dirty and uncaring staff

CD2

If I’m being honest I would NEVER AGAIN send a loved one to this place!!! Call lights weren’t answered, nurses were snotty, and medical monitoring is so lacks it could have cost a life. I could not be more serious!!! If you think calls to management would help... Think again.. If your loved one has health issues that require assistance this is not the place for them. If I could give less than 1 star I would.