1959 Kingstown Road, South Kingstown, RI 02879
4.2
(9 reviews)
"Before COVID, I looked at a place with my mom called Brookdale South Bay in South Kingstown. We only went on a visit and my mom got to have her lunch there and she got to see the room. The lady there was very nice and it was a good experience. The woman showed my mom the room that she was going to be utilizing, so my mom was really excited about that, but then we didn't hear from them and I had to call them. I asked if my mom could move in in two weeks and they said yes. My mom got really excited about that, but then we didn't hear from them again. I had to call back and they said somebody came back and took that bed. I found that to be unprofessional. They said to not worry because my mom is next on the list, she's number one, and so for two years I called this woman every single month and inquired about a room for my mom. My mom was getting pretty bad and they said why don't we look somewhere else. After two years, and even during COVID, they said they didn't have anything. I just wondered if they were ever going to have anything for my mom. I find it hard to believe that for two years nothing opened up. And my mom was going to be in a shared room, she was not looking for a private room. My experience with them was disappointing. I wished I didn't take my mom and she didn't have lunch there because it got her hopes up and she kept waiting and asking me about it like a child. It was disappointing, and I just think they could have handled it better or they could have called me and said, "Don't worry, we still have your mom's information. We just want to keep you updated." Instead, I had to call them and they never, ever called me back ever. I felt really bad about that. We were kind of stuck on that place for a while because it really truly was and is right around the corner from my mother's apartment, and less than half a mile away. I and my brother all lived there so we thought it would be perfect. So that was my experience. It wasn't a very pleasant one. I'm not saying it's the woman's fault. If somebody came back and took the bed then I just think that she shouldn't have showed it to me or my mom until she absolutely knew and then hide and not call us and tell us. I think she knew she screwed up and didn't want to call and tell me, "By the way, don't let your mother pack just yet because the lady came back." She didn't and she should have done that. The facility was nice though. I only saw that one room and it was a two-bedroom, and I would describe it as homey. During the tour we went to the restaurant and the food was really good."
Pricing not available






