Brighton Gardens of Winston-Salem

Reviewer RC#0912a

The rooms at Brighton Gardens of Winston-Salem were average, but I was really impressed with the craft director, and the lady that took us around. The amenities were minimal, and it was an older place. One good thing about the building is you have to buzz in. You can't just walk in. We had to go through the procedure of registering. When we got in, the lady we were supposed to meet knew we were coming. The rest of the staff didn't seem to know.

Provider Response

Christine

My dad is at Brighton Gardens of Winston-Salem. He's in their memory care and he's been here for almost 5 years now. He was in assisted living at first and he's recently moved to memory care. It's been an excellent overall experience. You couldn't ask for better stuff. They're very kind people and very nice stuff. He's very happy there. I think they have a lot of activities. They do a lot with the seniors. I just can't say enough about the staff with how wonderful they are to the residents. There's always a personal touch, they always try to laugh and smile with the residents and give them hugs. They have something called the Smile app, which is an app on your phone. They can take pictures and tell you what's going on with your seniors that day or what they're doing at the facility that day. Then they send it to you via an email and they say, "Go check your smile app". I check my smile app on my phone and there will be a picture of my dad playing bingo or something and they'll say, "Wow, great time playing bingo today. He won seven times" or something like that. Or they'll show a plate of cookies that their little baking club made. It's just very nice. They keep the family members connected. The food is fine. It's not 5-star but it's certainly fine. It's not below par, it's above par. His room is very clean and maintained well. In one of those national survey companies, Brighton Gardens always wins the best staff award throughout the nation. They'll have issues like anybody else but they address those issues immediately.

Provider Response

Donna

We have chosen Brighton Gardens of Winston-Salem for my mother-in-law. It's a small community, and it was very well maintained. The staff looked like they were excited to be there. The room that we toured, and that we have put a deposit down on, was very nice; it is very spacious and has a private bathroom. For us, the location was a little out of the way; but for just the feel of the community, it's worth it. They offer personal daily living assistance; physical therapy is available, and when the time comes, we can just transition to hospice if needed.

Dawn

My mom is a resident of Brighton Gardens of Winston-Salem. I would say that I like that they have tight Covid restrictions. I like that all of their staff is fully vaccinated, and if they're not vaccinated by the end of July, they were terminated. Everyone at the facility is very nice and polite. The staff as well are very nice and polite. She has a nice studio room which is very spacious and fits her needs. The place is nice. She hasn't gotten involved in activities yet, but they have music, art, and bingo. They go out for rides and occasionally have shopping trips. They have a hair salon; you can get manicures and pedicures. They are pet-friendly. You can have a pet in your room as long as you're able to maintain that pet. They also have a pet dog in the facility that just roams around and visits everyone and a pet bird cockatiel in a cage for the whole facility.

C.

Brighton Gardens of Winston-Salem was a very nice place. We were actually looking in the memory care section, which we didn't really care for because of the smallness of the apartments that they had. All we did was take a tour of the facility, and talked with the lady, and she was very helpful. The building was also clean and nice. They served them lunch and they had activities like baking, but it was at lunchtime, so we really didn't get to see that much of what they would do during the day. They have a salon too. We really didn't ask about whether or not they haven't had church services, because with COVID there were a lot of restrictions, and so they haven't been having anybody come in to do those things.

Fran

I toured both the independent living and assisted living of Brighton Gardens of Winston-Salem. I liked the facility. The staff was very nice and friendly. The bedroom was spacious and clean. Their dining area was spacious, clean, and was set up nicely. I know they have different activities that they do with them. They take them to and from their doctors' appointments and they provide cable and internet in the rooms.

Barb

My husband moved into Brighton Gardens of Winston-Salem. It's excellent, they're attentive to my husband, attentive to my needs, they have good precautions for COVID, and I'm just very,very happy. I've not been inside, but the exterior is beautiful, and what I've seen through the windows is nice. The activities change from time to time because of COVID; I have not paid attention 'cause I don't really care, but I get emails about them all the time.

Robert

I really liked Brighton Gardens of Winston-Salem. I liked the staff, and the breakfast was really tasty. The dining area was wonderful and spacious, and they've got very friendly people in there. I saw the staff assisting clients to eat. They had a library, beautiful walking trails, and gardens. The food was fantastic.

Theresa

Brighton Gardens of Winston-Salem was a very pretty place, and the staff was very friendly. It's very welcoming and warm. The food we had for lunch was good. They had arts and crafts, books, different activities, and little socials where families can come. They had a hairdresser and transportation to doctors' appointments.

Christine

I toured Brighton Gardens for my grandfather. It was very well taken care of, and it was very nice. The staff member was very friendly, it looked fine, everything looked very nice there, and it was clean. They had a lot of group activities. It was one of the nicer facilities I went to.

Reviewer

Brighton Gardens of Winston-Salem is OK. I'm staying in a house with a bunch of 80 to 85 year olds and I'm 62. Their kids are my age. It's nice, it's clean, and it's updated, but it's expensive.

Lina

I have visited this facility and consulted with the staff several times. They are very professional and understanding. They have a special emphasis on memory care and understand the challenges of dementia. The residence is clean and staff is very friendly. Their pricing is very reasonable in comparison with other places. They provide custom care based on the individuals needs. Pet friendly. It is a self pay facility. I would highly recommend them.

Randy

We visited Brighton Gardens. It looked like an upper scale hotel. The room was very spacious. It looked like a suite. We were so shocked when we walked in; however, financially, my friend couldn't afford to stay there. They were doing activities when we were there. They also have a dog and a cat that both live there and interact with the residents.

Alan806860

I was not too pleased with Brighton Gardens of Winston-Salem after I had transferred my mother because they had changed the company from Doctors on Call, and they did not tell us that they had changed my mother's doctor. She had not seen a doctor for over two months, and we did not know. They sent us a letter that they would change doctors, and we could keep Doctors on Call, but we found out that they had gotten rid of them altogether. The facilities were OK, and I didn't have issues with that. We were trying to get the right forms needed for transfer, which they did not have, so we ended up sitting in the lobby of the new facility where my mother will be transferring trying to find somebody who could give us the form. The one Brighton Gardens sent one over was over a year old. Their records and the way they take care of their patients were not very good at all.

Provider Response

Rosemary213841

My husband is in Brighton Gardens of Winston-Salem. It is beautiful, very clean, very nice, and very caring. I am very pleased with it. The staff is wonderful. They are very caring and very helpful. They are very good. They have activities like bingo. He is enjoying it, and he is making new friends. The dining area is very nice. The food is good, and they have a good variety.

Beth48

We visited Brighton Gardens, and it looked great. The room was average and had a separate bathroom. It was fine. The staff who assisted us was fine. The community was very nice and pleasing.

Anonymous113576850

Brighton Gardens is fine; we have no qualms with them. They’ve certainly produced everything they said they would. It’s never home for these folks, but I think they do every effort to make it feel like home. It’s clean and welcoming; the staff of this community impressed us.

Angela21

I visited Brighton Gardens. The grounds were very well maintained. The living spaces were a bit small, but the building was in a good repair, and the staff was very nice. It was an atmosphere where I felt the staff was very caring, and that they were looking after the residents very well. They had activities like art, music, games, movie nights, and outings. They had a little bit of everything. It was in a pretty commercial neighborhood. There were lots of stores and shopping centers. It was probably within 10 to 15 minutes to a hospital. It was a very nice facility, and I would recommend it.

Patricia110426650

I like Brighton Gardens of Winston-Salem very much. The girl who was in charge of sales was the main one that my daughter and I spent the time with. I only saw one apartment there, and it seemed to be clean and well run, and there was quite a bit going on. I didn't have any objections to anything.

Sassy25

My mom has lived at Brighton Gardens for almost a year now and the care is not that good. The personalized, caring service they claim on their website and paperwork that we received is not really there. From the outside, everything looks nice, but when you have a relative live there, you start to notice the problems. While the management is open to listening to your concerns regarding your family member's care, nothing is ever done to remediate complaints and problems are never fixed. My Mom often has to wait over 10 minutes for someone to address her needs once she pushes her assistance button. I would not recommend Brighton Gardens to anyone as a place to have their elderly relative live. Really unfortunate.

Provider Response

Caring103996750

Brighton Gardens was very nice, and my visit was a very good experience. The staff was very nice, very knowledgeable, and very efficient. I didn't observe any of their activities, but they discussed what was available. The surroundings were very nice, very clean, and very cheerful. The food was very good, very nice, and well-presented.

Dillie

Brighton Gardens was very nice. I like the way it looked. She could have stayed there, but she’s blind; she can’t see the place anyway. She would have gone to the second floor there and she had to use the elevator to come down to the common area. They would help her, but I would imagine. The grounds were really nice. That was in a good area. They were well staffed and very very friendly. It could have been in the time of the day that I was there but I didn’t see a lot of people out of their room. But there was odor down there. I told the lady, that I liked it all but I don’t like the smell.

Deanna3

Brighton Gardens is very nice. The staff is very friendly. The rooms look very nice.

Terry33

We chose Brighton Gardens for my dad because they told me that they specialized in people with dementia. Also, they tried to allow my dad to stay in their assisted living area for as long as possible instead of putting him directly into a memory care unit. They have a very caring staff. Some of them are absolutely wonderful; some are really not that good. The first room we had my father in was very spacious and very nice. However, his dementia wasn't getting any better and they thought that a smaller room would be better, so we moved him into the smaller room. It had a lot of closet space, so it was still a pleasant room. However, we had to move him to the memory care unit and that room is very small and the closet is very small. With regard to the activities, they take them out to lunch once in awhile; they take them on sight-seeing trips; they take them to drive-thru zoos; and they also have Bingo and different Wii games. They do arts and crafts as well. The food is okay. It is certainly not gourmet food, but it is okay. Overall, what I like best about this place are the room sizes. I thought that was very nice. I also like the friendliness of the staff and the fact that they knew everyone's names. However, the reason I wouldn't give them a rating of 5 is because the cost of my dad's care has gone up over $2,500 in less than three months and he has been moved three times, with the room that he is in now being much smaller than the original room. I can't understand why it costs so much. Also, they need to improve the communication between the different departments -- for instance, the nursing staff should communicate with the people who are actually caring for the residents.

Caring83207250

The staff at Brighton Gardens of Winston-Salem was so kind. It was a secured place; you couldn't just ease in and ease out. You had to be beeped in and they were quick to let us in. Once you are inside, the wall hangings were beautiful. The smell was a very clean and pleasant. About every ten feet that you walked, there was a dispenser for hand sanitizer. This comes to mind because when we were there, the home had been infected with some kind of intestinal bug. I believed that my mother-in-law did contract the bug and that was no fault of the staff because it just was in the air, but about every ten to fifteen feet you went, at least, in every corner you took there was hand sanitizer and, of course, being clean we used it. The lighting inside was not depressing. It was very happy and very colorful. There were residents who were more advanced in their situation and no one seemed to be neglected or just idly sitting there with nothing to do. They were engaged. The staff went out of their way to be very, very helpful and kind to the entire family, but especially to my mother-in-law in the two or three days that she was there. The room was clean; there was no dust and there was no smell. You could look out a sun-bathed window and see the winter time foliage and it was so pretty; it was very bright. The hardwood floors were so pretty. The thing that stood out to me was the friendliness of the staff. No matter how busy they were, they were cordial and professional in their demeanor. I mean from the upper management staff all the way down to the servers in the dining room.

Caring74378550

The rooms at Brighton Gardens are exceptional. Eleanor is very, very happy in her room. I would say the staff, from her perspective, is good. Some are excellent, but I wouldn't say they all are. The administrative staff is extremely great about communication and getting in touch with us and letting us know how things are going, so I would give them an excellent rating. There were several group activities. I know they have card games, they have a reading club. I don't think it's a Red Hat Club, but it's something similar to that where all the women can get together and they play games and cards and things of that nature. They take them on shopping trips. I know that they also have a chapel and they hold church services every Sunday, which is really important to Eleanor.

Bonnie26

Brighton Gardens was more formal with people; everyone was more polite and it did not have a sense of family. This was the next best facility for me. The staff ratio is seven to one. It was a very nice place, clean and neat, but they have extra charges. They have nice rooms.

Linda36

I like Brighton Gardens. The facility is nice, everyone is very cordial. I didn't have any problem.

visitor3

Everyone at the facility has a friendly attitude. Also, it is always very clean and in order on the inside and out. The food is delicious and their is a wide variety. Also they have a nice dinning area and a special dinner room if any of the residents want to have quest over. The apartments themselves are roomy and the walls are not thin so you are not bothered by other residents. Each floor has its own little diner the residents can use for family events, they are also stocked with food during the day. If you do not feel up to going down to the dining room to eat you can have meals brought to your room. The only real negative I have noticed over my visits are sometimes their is very little assistance when needed. The elevators stayed jammed when residents have a hard times getting in and out on their own. I have seen people caught up for several minutes without help and its almost always a visitor that ends up going over to help. Also, once on a visit the resident I was visiting had an emergency, we pressed the call button for help and it took well over an half an hour for them to get there. If the person interested in the particular place I would not be comfortable with them living there if you would not want them living at home alone.