Abbotswood at Irving Park

Our father relocated to NC almost 14 years ago. His children live a great distance from NC. Up until recently our father enjoyed good health. However that abruptly changed and we realized he needed a senior community. Our dad prided himself on his ability to liver independently. When a health crisis developed both he and us realized that we were in crisis. Crisis is an opportunity to make positive changes. Abbotswood came highly recommended from many different sources. When we met with Sidney and other staff, we knew why. My dad is now in independent living which is important to him. We were assisted in linking my father to services he may need to support his goal of independence. It went beyond to assistance in moving etc. With our heart in our throats we returned home. One week later we returned and were impressed that just about every staff member knew our father's name, his likes and dislikes. Abbotswood seems to hire staff who are willing to go extra steps in making the resident and family feel a sense of belonging. I was impressed that one of the van drivers knew my dad's name and some of his likes and dislikes. Our dad has a great one bedroom apartment. We thought our dad would want to eat one meal in his apartment. He is too social for that, now enjoying three delicious meals daily. We appreciate the staffs' willingness to talk and letting me know that my father is doing well. As my father becomes more acclimated I know he will be joining in a variety of other activities including card games. As our dad has insisted in staying in NC, our mind is eased that he is in a great place that can plan for him in his final developmental task of life. Our dad embraces life and is grateful that he has lived as long as he has in good health. It is not easy for him to be the last man standing so to speak. We are grateful that he is in the process of meeting new people and perhaps developing friendships that can be nurtured. This is the environment that Abbotswood has created. We are grateful for all the help we and he has received. Thank you.

I believe the top managers at the facility have little regard for the residents but are more concerned about the bottom line profits of the organization. They “nickel and dime” the residents for incidentals that drives up the cost of a residents stay. I don’t believe they build a relationship with the residents but only see them as paying customers. I wish they they had more compassion and concern for the people under their care. While the physical structure looks good there is an indifference of management that impacts the overall value of this place

We signed my in-laws up at Abbotswood at Irving Park but they backed out of it. Nevertheless, I like its environment, it's very clean, there's lots of activities for the adults, and the people are very nice. I like everything about it. There are different options where you could get one meal, two meals, or three meals. There is a kitchenette in my in-laws' room, so we opted for two meals for them. If you get two meals, housekeeping is included. They have a washer and dryer, but you have to do it yourself. They have grocery shopping, outings, transportaion to doctors' appointments two days a week, and sometimes they go out of town to visit different places. The staff members were excellent, very informative, and very helpful. My in-laws were very resistant but they invited them multiple times to have dinner there. They even brought people that have similar interest to meet with them. In fact, my in-laws have some friends who were there that they arranged to make sure they have meals with them.

I’ve already placed my father-in-law, and he hasn’t moved in yet, but we are very happy with where we have chosen. He’s going to Abbotswood at Irving Park. It is independent living with options for assistance, so I think it’s where he will be happiest. They have everything -- libraries, workout centers, bus trips, and speakers. It’s one of the most elite retirement centers we have in our county. I’m going to give it a 5 for right now because they’ve been wonderful to deal with so far. So I give them a 5 for this level of assistance. He doesn’t live there yet but, this far, we’ve been happy.

My grandma lives at Abbotswood and I visit her often. It's a nice place, but they should make some changes. I watched the cleaning lady clean the shower with the same rag she cleaned the toilet with. Then after she swept the floor and vacuumed I could still see dirt. Grandma said she always takes a brush and dust pan and cleans the leftover dirt after the cleaning lady leaves. Also, several employees of the maintenance team are very rude and do not seem to put any care into their work...some are very lazy.