Village Green

Sharnice Belser

Worse facility ever! Wouldn't let my enemy come to this place. My aunt had maggots and flies from her due to not taking care of her wounds. They have the worse staff ever. Staff is very rude, and so unprofessional. Do not bring your loved one here, please. If I could give NEGATIVE 100 stars I WOULD!

Shivani

If you are considering a home for your loved one, do not put your trust at this negligent facility. My grandparents were residents there for 4 months. That place became a waiting room for their demise . Their negligence made them want death as a relief. My grandmother lasted 2 weeks there because no one tried to talk to her, feed her, take care of her oral hygiene. She decided it was better to starve herself to her demise. At the same time my grandfather started deteriorating at an alarming pace due to inattention. Food was slapped over a table, sometimes hours late. No one cared if he ate or not. For the first few weeks they kept bringing him meat even though his chart mentioned he was vegetarian. After the physical therapist instructed the nurses that he needs assistance with restroom due to fall risk, the nurses blatantly told me to my face they will not help him. After convincing, they said to let him ring the emergency bell in the room, but they responded after half hour. By that time, my grandfather couldn't control the bladder/bowel urges. I had to clean his hands, walker handles from stool because nurses didn't check if his hands were washed. My grandfather started hallucinating with severe dementia soon after. It was heartbreaking to see him suffer in his last days. I would travel across states often to check on him, and his condition always shook me. When i would come, I saw the relief on his face that someone would treat him as a human. I would see new bruise's on his fragile head due to falls. The nurses wouldn't even realize he had fallen until 20-30 minutes had passed. If there a weekly ice cream event, they never informed residents who were on their rooms. I used to personally wheel out residents to get their ice cream. I heard other family members complain and complain to administration audibly that the nurses weren't helping their loved ones with basic needs like helping them onto the bed due to disabilities. One time, a nurse came to help my grandfather reluctantly after 30 minutes and said, I cant wait to leave. I cant do this nonsense all the time. My heart goes out to all the residents there. For those especially that dont have family visiting then often enough, they are left lonely, calling for help in despair, waiting for their time. I wish nurses there would understand their vital role as not only providers but caretakers of the helpless. I wish they would take a minute after slapping the food on the table to say 2 words of kindness and ask them if they need something. Not leave them asleep and drooling over the bed, fresh blood on forehead from falls that family members would notice and realize they had a fall unattended to. I am a healthcare professional too, and i wish people there were more human than robotic.

Mary L.

Rooms have bugs,not clean,my husband laid in bed mostly all day and staff went on break when I ask them to call 911 after telling me he was tired, have a lot more to say but will not,you have to look out for your family member because no one there will, some are doing their jobs and other workers don’t care,they are there for a paycheck, before my husband was sent there I thought this was a nice place,but I was so wrong!!!

Nancy Brown

Awful Awful experience. My husband came in able to use the bathroom and left in a diaper. He was in a diaper 24 hrs a day. He was not given opportunities to socialize with other staff and by the scores on intake where my husband was within normal limits for cognition was scored as severely limited cognitive abilities on discharge. Horrific experience overall. My

Lola M

The rooms are Not cleaned often and the staff is not eager to take care of the patients .if I had not been there most of the time , my husband would Not have been taken care of ! Very poor service ! Place needs All laminate floors ! No carpet for the patients to pee on then leave because the staff does leave it ! This entire place is NOT a “ five star”. Maybe a 2. Needs a thorough cleaning then keep it that way and the nurses needs to learn how to put trash in the trash cans. I went behind them all the time picking up and wiping pee off the floor in bathroom. . Unacceptable !

Cheryllm12

My mother was a resident there very briefly. LOOKS ARE DECEIVING!!!! The facility looks great. Is clean. But the staff -1 are horrible. They let my mother lay in her own filth over night. I only found out when my mother told me. I wanted to handle the issue but my mother begged me not to, because it would make it “harder” on her. Then the day my mother was readmitted to the hospital, VG drew labs on her at 710am. The labs were resulted at 110am. Her labs were so bad that it warranted an emergency visit to the hospital. VG waited until 230pm to notify anyone. They didn’t send her to the hospital until 345pm. I live in Wilmington and beat my mother to the emergency room. I called VG and asked to speak with the DON. Instead a very rude and indignant nursing supervisor called me. Let’s just say our conversation wasn’t pleasant. EVERYONE at this place needs to be dismissed. Poor staff with little to no patience for the residents. Along with ignoring the call bell of residents who need assistance. It’s no wonder they have such a bad reputation.