
Reviews of Brookdale Concord Parkway
Assisted Living Reviews for Brookdale Concord Parkway
February 21, 2022
I visited this facility
January 12, 2022
I visited this facility
December 22, 2021
I visited this facility
September 15, 2021
I visited this facility
May 21, 2021
I am a friend or relative of a current/past resident
Provider Response
We are sorry to hear we are not meeting your expectations. We are committed to providing the highest-quality service and care for each resident and hope you will call our Resident and Family Connection Team to discuss your concerns.
April 04, 2021
I visited this facility
October 03, 2019
I am a friend or relative of a current/past resident
March 19, 2018
I visited this facility
Provider Response
We appreciate you taking the time to share your thoughts. Your input is very important to us and we will share your feedback to help better serve our residents in the future.
October 23, 2017
I visited this facility
September 10, 2017
I visited this facility
Provider Response
We regret to hear that your tour was less than you expected. We appreciate your feedback and please know it will be reviewed and used to better serve our residents,their families and visitors in the future.
September 29, 2016
I visited this facility
December 30, 2015
I visited this facility
December 28, 2015
I visited this facility
August 05, 2015
I visited this facility
June 29, 2015
I visited this facility
May 31, 2015
I visited this facility
Provider Response
We apologize that your tour of Brookdale Concord Parkway did not meet all of your expectations. Please be assured our staff is continuously committed to providing the highest-quality service and care for each resident and we will share your feedback with our management team.
April 09, 2015
I visited this facility
February 10, 2015
I visited this facility
December 05, 2014
I visited this facility
November 15, 2014
I visited this facility
September 12, 2014
I am a friend or relative of a resident
August 13, 2014
I am a friend or relative of a resident
August 10, 2014
I visited this facility
July 22, 2014
I am a friend or relative of a resident
May 27, 2014
I am a friend or relative of a resident
September 09, 2013
I visited this facility
August 14, 2013
I visited this facility
March 08, 2013
I visited this facility
November 19, 2012
I am a friend or relative of a resident
June 01, 2012
I visited this facility
Memory Care Reviews for Brookdale Concord Parkway
May 17, 2022
I am a friend or relative of a current/past resident
November 07, 2021
I visited this facility
August 09, 2021
I visited this facility
July 10, 2021
I am a friend or relative of a current/past resident
Provider Response
We take your comments seriously and are committed to providing quality care and service to our residents. Our management team has reviewed these concerns and we wish to assure you the safety and well-being of our residents is our top priority.
February 15, 2021
I am a friend or relative of a current/past resident
July 05, 2019
I am a friend or relative of a current/past resident
January 06, 2019
I visited this facility
Questions about Brookdale Concord Parkway
What ongoing training does the staff receive in dementia care?
On Hire, Our Staff receives a week of Dementia Care Training and orientation, before working with clients. We then provide on- going trainings, at our monthly staff meetings. Sometimes, residents may require special approaches or may require specific care, and we will have special ALL staff training on how to meet their, physical, and emotional needs.
Describe the overall population of assisted living residents at Brookdale Concord Parkway. What is their average age? What are their favorite things to do?
The average age of our community is 75. We have very social residents who enjoy music, religious services, and performers that come into the community.
What programs or activities does Brookdale Concord Parkway offer to enrich residents' well-being?
We offer almost daily church services, pet therapy, and go on a variety of outings
What places are near Brookdale Concord Parkway or within walking distance for assisted living residents to enjoy?
We are a short drive from the NASCAR speedway, a variety of restaurants, and 2 major shopping malls.
What transportation services does Brookdale Concord Parkway offer to assisted living residents?
We offer transportation to and from Doctors appointments within a 10 mile radius of the community on select days.
What makes the chef or dining program at Brookdale Concord Parkway exceptional? What kind of menu can assisted living residents expect?
Brookdale offers made from scratch meals and will incorporate favorite dishes through resident suggestions. We offer a variety of menus to suit multiple dietary needs
What safety features or security measures does Brookdale Concord Parkway offer to assisted living residents?
We have around the clock staff and all doors are automatically locked at a certain time and require doorbell access.
How does Brookdale Concord Parkway keep residents' families informed about their loved ones?
We communicate with families by phone, text, and email. There is also a community Facebook page that provides pictures of residents on a daily basis
What is the care staff-to-resident ratio at Brookdale Concord Parkway during daytime and nighttime hours?
We staff according to care needs which can fluctuate from week to week but are always staffed at or above state regulations
If Brookdale Concord Parkway accepts dogs or cats, what indoor/outdoor areas can they enjoy?
We do accept dogs and cats based on the residents ability to care for their pet. We have a walking trail available for use.
What ongoing senior care training does the staff receive?
We require monthly trainings by all staff.
How many staffers are on duty in the daytime and overnight?
? Brookdale always staffs to meet state regulations, and staffs according to resident needs, which means that many times during “peak care hours”, we are sometimes staffed above state regulations. It is our utmost goal, to provide the best individualized care to our residents
What safety features or security measures does Brookdale Concord Parkway provide to protect residents who wander?
We have a community on campus for residents with Alzheimer’s or Dementia and they are able to safely wander.
What programs or activities does Brookdale Concord Parkway offer to keep residents engaged? How does the staff engage residents' long-term memories?
Our Program- Coordinator, and the Program Assistant, insure that we have specific, person centered programing daily, including weekends. We also daily, have group activities that include, daily exercise,, crafts, educational activities, outings several times a week, live professional musicians, to name a few. We are always interested in proving activities, that our residents are “interested” in! So before we admit them, we have a beautiful questioner that helps us know them better! Their likes, dislikes and interests! This assists us in planning an engagement program that meets their needs. Drawing on past experiences, and life skills is very important., and assisting residents in finding validation in those memories , is important.
Who assesses residents' health and cognitive functioning? How often is that assessment repeated?
Our Health and Wellness Director, RN, will complete an final assessment before admitting. Then, every 30 days, or at a change of condition, she will again complete an assessment. Also, when meeting with a family member, if there any concerns, she will be have to assess the situation.
What techniques does Brookdale Concord Parkway use to support memory care residents during mealtimes?
We put much effort in providing a comfortable and relaxed atmosphere, during dining! We start with our Brookdale Signature Refresh program. Warmed, essential oil scented towels are given to our residents to “refresh” their hands. Our tables are set with colored linen table clothes, and contrasting plates! Also, food is recognizable, and served according to the Physician’s diet orders for each individual. Those that need cueing are cued. Those that need dining assistance are given it. Also, if any adaptive equipment is needed, we have Occupational Therapy assist us with that. They can also work with residents to help with dining skills. Our goal is a fine dining experience that will give that resident a successful dining experience.
How does Brookdale Concord Parkway keep residents' families informed about their loved ones' health?
By phone, email and phone calls. Communication is important to the wellbeing and care of our resident, and so important for the responsible party to “be in the loop”! Family members can stop in anytime to see their loved on and speak with the Health and Wellness Director.
Describe the neighborhood around Brookdale Concord Parkway. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?
Brookdale Concord Parkway is located near a business district. We have lots of local places to eat, shop and walk in the area.
Is Brookdale Concord Parkway affiliated with a hospital if more care is needed?
Being in a popualted area we have many options for hospital services for our residents in the Concord Charlotte area.
Services and Amenities of Brookdale Concord Parkway
Room and housing options
- Studio Apartments
Dining options
- In Room Kitchenette
- Dining Room Shared Meals
Features
- Beauty Barber Shop
- Computer Room
- Resident Transportation
- Party Space
- Garden And Patio
- Resident Parking
- Security Gate
- Spa
Cleaning services
- Housekeeping
Technology and entertainment
- Cable In Rooms
Health services
- Medication Management
- Physical Therapy
- Nurse On Staff: Rn And 2 Lp Ns On Staff: Available During Business Hours
Activities
- Offsite Activities
- Religious Services
- Fitness Room
Guest services
- Guests At Mealtime
- Overnight Guests
Diet
- Low Fat
- Low Salt
Languages
- English
- German
- Spanish
General
- Resident Capacity: 112
- Minimum Age: 65
- Pets: Yes
Range of services
- Physical Therapy
- Occupational Therapy
Licenses
- State Licenses: HAL-013-019
About Brookdale Concord Parkway
Brookdale Concord Parkway provides our residents with lifestyles, housing, and services in comfortable surroundings combined with exceptional amenities, programs, and care. Through Brookdale's signature Personalized Assisted Living we customize our care offerings for the individual. This allows each assisted living and Alzheimer's care resident the freedom and opportunity to make choices that will ease their lifestyle transitions. Residents enjoy life with the support they need, coupled with the proper lifestyle and care accommodations as their needs change.
We promise Respect for Individual Preferences and offer personalized care needs in an atmosphere that encourages each resident to live in health and longevity. Our residents enjoy life with the support they need, coupled with the appropriate assisted living and Alzheimer's care accommodations as those needs change.
Our community is dedicated to enriching the lives of our residents every day with signature services for those who value their freedom and independence, but desire or need services providing them with the highest level of quality, care, and value.
Our Clare Bridge Place program serves those with Alzheimer's disease and other forms of dementia. Each day, we promise to work to deliver Daily Moments of Success for each resident. The Clare Bridge Daily Path provides structure and activities each day designed to meet specific needs of those with dementia, while the Clare Bridge Dining Program, designed by a gerontologist and registered dietitian, helps residents in need of Alzheimer's care retain the ability to enjoy and master the daily dining experience.
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