The Phoenix Rehabilitation and Nursing Center

Henry

My dad was a resident of The Phoenix Rehabilitation & Nursing Center. I went to see my father there. When I got there, he was lying down on the floor. So I went to get the nurse, and it took them about five minutes to come to the room. Then when he came to the room, the nurse told me that I had to leave the room while they checked him. Then after they checked him, it was late in the day. Then I came back and he had his lunch and my dad couldn't walk. So they came in and put his food on the table near the wall, and they left. He didn't eat anything all day because nobody fed him. I had to feed him because he hadn't eaten anything. My father got sick and was rushed to the emergency room and he stayed in the emergency room for about a week. Then when the social worker called there, they said that they had no more beds available after a week in the hospital and that they gave up his bed. I and the social worker at the hospital had to find another place for him to go. My dad died at home because we brought him home on the 22nd of February, then around June, they sent me a bill saying that my dad had to pay $300 because he went to the hospital. I guess it was like sometime in March that they had to take him to the hospital. So I called the CEO of the home and told them that my dad passed away. So I spoke to the CEO and he said he would look into it and would get back to me. He never got back to me, like he never called me. Then I called them for a couple of weeks and he wouldn't come to the phone with me. That scared the whole family. So I say whoever is doing the billing there, this had an oversight. Maybe they have the wrong patient. I didn't resolve that because they told me to ignore that after I got the bill. It was overwhelming because I didn't want to tell the family that because they claimed that they took him to the hospital two months after he died. They're horrible because we went through all that. The nurses there were very rude and nasty. I had to take a leave of absence for two weeks and just make sure I was there with him for two weeks. They do have an attitude like they don't want to work. You ask them questions, they act like you're bothering them. So that's a horrible place.

Provider Response

Disgruntled Family Member

The food was gross, the doctors are either never available or all 5 of them are giving conflicting opinions. There maybe 3 nurses on the entire staff who seem to care about and empathize with their patients, and maybe only one of them who is actually skilled in nursing. The head nurse was almost never available and the second in command was rude and only ever concerned with her job if she thought she needed to save it. I dont know why because she clearly doesnt care and thought she could make good money in nursing, only to find out that the healthcare industry is screwed. She literally ignored that my mother was having a heart attack cause she was too busy having a personal conversation on her phone to address mine and my mother’s concerns; only when my mother elected to go to the E.R., did she rush to tell the paramedics that my mother vitals were fine, and when they did their own vitals tests they immediately determined that my mother was about to go into cardiac arrest.

Provider Response

fredaoates

Very kind nurses on the 4th floor. only one thing that there's not enough of nurses there to attend to all the residents. but there is a young lady there is so great. Ms. Hutchinson is a great asset to your organization. She exudes professionalism, she is compassionate. I really do thank God for her every day. I just want to thank you for having such a wonderful soul on your team. When God bring a soul to a team or to a person there's no mistake. Thank you, Freda Olds

Provider Response

jCREN

THIS PLACE SHOULD BE AVOIDE LIKE THE PLAGUE; THEY TURN A DEAF EAR TO THE CONCERNS OF THE PATIENT AND ARE VER STANDOFFISH WITH FAMILY MEMBERS >REMOVED MY SISTER AS SOON AS ANOTHER FACILITY COULD BE FOUND;REFUSED TO PROVIDE TRANSPORTATION FOR THE MOVE AND WAS ALWAYS TARDY WITH MY SISTER RECEIVING HER MEDICATION AND GENERAL CARE

Mario Jr.

My father Mario arrived on July 4th '19 after spending 10 days in Bklyn Hospital Center for back injuries sustained during a series of falls. Upon entrance to The Phoenix we thought he would be in a wheelchair for at least 6 months since he had a hairline fracture of his L1 vertebrae along with other spinal issues. He was a patient at Phoenix for 5 weeks. It is a very well run, clean, organized facility. All of the staff we encountered was very patient focused, diligent, with my father- and he at times was a very difficult patient. People like Andrea (Supervising Nurse), Gabriel (Physical Therapist), Mr. Mohammed (Physical Therapist Supervisor), Ms. Foster (Nurse), Mrs. Singer (Social Worker), Ms. Shanona (Social Worker), all formed a team that ultimately did a great job . There was also a young lady (Speech Pathologist) whose name escapes me who administered to my father's hearing aid issues who was excellent. Also, a young lady whose name escapes me (Vocational Therapist) was wonderful to deal with. As it all turned out, Mario is doing much better than expected regarding his mobility issues, and is getting around the house on his own power quite well! All of this due to the strong team that served him at The Phoenix. In summation, we found we were in very good hands in this facility with lots of competent people around us. Thanks to you all!

lsjkafgh

I feel sorry for people who try to talk to anyone in this pathetic nursing home. After the phone is answered, the operator hangs up on you, pretending he does not hear you. I tried this from 3 different phones and the same game was played. No wander the rating for this rehab is "POOR". Run away from this nursing home.