Dear Becky, I want to thank you for your review and taking the time to meet with me. As I mentioned the day we spoke, regulations due to Covid prevented us from being able to complete a tour but I am happy that I was able to be helpful. At Century Pines, we always appreciate feedback and the opportunity to improve and I would like to take a moment to respond to your concerns. We are a local family business and we take a lot of pride in providing exceptional care for our residents. We require and expect all of our employees to put the care, safety and well-being of our residents above all else. This is their home, we treat them as though we are guest in it. Due to Covid, we have had to implement State regulations limiting most activities to ensure social distancing, and the potential spread of Covid. This has been a very difficult time for our residents and we have worked hard to incorporate new methods of implementing activities socialization. They have had to spend the majority of the time in their rooms social distancing, so when weather permits, many residents enjoy going outside to be able to get some fresh air and see other residents while practicing social distancing. As an Assisted Living, our residents independence, personal rights, and care take priority, so when they want to use their independence safely, it is encouraged. In speaking to the your concerns of the facilities appearance. A large addition and renovation has been planned and approved, which will include replacing all the flooring, painting all the facility, creating additional spaces for activities and adding many new amenities. Therefore we have delayed any work to the premises due this project. Once completed, the old and tired feeling will be have been addressed. Unfortunately, Covid has limited our ability to finish these projects within the time frame we had planned but we are working to get these completed quickly. This last years has been unprecedented and we have worked hard to provide a safe environment for our residents and employees. We have recently received the vaccinations and as regulations are lifted we are able to resume some normal activities, as well as, completing the projects to the building. Again, I would like to thank you for taking the time to give a review and hope you have found a facility that has met and exceeded your expectation.