Ignite Medical Resort Blue Springs

Dadaven

I've been trying to get my sister a Covid shot here for months with no success. Lately no response either. Imagine a building full of highly vulnerable residents who can't get a widely available vaccine in a pandemic!

Caring Relative

Just checked our father out from the Ignite Facility in Blue Springs, MO. This place is awful. Many on the staff are rude. We observed staff being mean to patients. The facility is out of date. The ownership is not reinvesting in this facility. Very outdated. We do not recommend this place to anyone.”

Angry Daughter

When my father was a patient his room was dirty, he was not regularly bathed, when he pushed his call button no one responded and when I went to the desk to ask for help the providers were rude and covered their name tags. My dad was injured there due to the incompetence of the caregivers and had to have a very painful surgery. The doctors at the hospital who had worked with him before he was admitted to Ignite said he was in much worse shape after being in rehab than he was when he went in. I have spoken with other people who got their family members out of there, I also spoke with former caregivers who left to work elsewhere because they couldn’t stand to see the patients treated like they are and spoke with some ambulance personnel who said they picked up more people with injuries there than any other nursing home in the area. My dad’s belongings were also stolen and I was given a $25 gift card to replace all his clothing, an unopened box of Russell Stovers candy and most of his underwear. $25 wouldn’t cover all that if I went to a thrift store! The girl who injured my dad laughed and said “oops, I always forget to move the urine bag from the wheelchair.” That little oops caused the catheter to be ripped out and my dad was screaming with pain. Then they didn’t want to call an ambulance because an RN would be there “in an hour.” The treatment was horrible and when I asked for a refund they actually got very rude with me. There was nothing luxurious or spa-like for my dad or for many others there. I wouldn’t take a stray animal and leave it there. There was a couple of providers that actually cared about the patients, but they couldn’t keep up with all the work caused by so many of the other providers who just sat around cutting up or texting or playing games on their computers.

Floored

My father was admitted, directly from the hospital after a fall, at 12:30 in the afternoon. They deposited him in his room chair and left him there for over 8 hours. He was either yelled at or completely ignored when he pushed the call button to ask for help to bathroom and medical attention. They didn’t give one iota if he was ok or not. I tried calling several times and either got no answer or yelled at as well. I mean, they seriously screamed at both of us. I couldn’t believe the treatment, or lack thereof! The facility itself looked nice but reeked of urine in the halls outside the rooms. I got my dad out of there the day after he was admitted so I can’t tell you how the rehab part is. They never came in to assess him.

kartell

They lie to you to get you in. Such as saying you'll be checked on every 2 hours. Not true, not close. Getting consistant hygiene care, diapers changes etc, doesn't happen. Rehab is poor especially if you have any serious issues like a stroke. And of course weekends were especially under staffed. If you come from a hospital and they tell you your to weak for inpatient rehab, fight for it anyway, don't go to a skilled nursing facility like ignite.

Terri

Ignite Medical Resort Blue Springs was initially helpful, but once we got my mother placed there in rehab, the staff totally ignored her. She couldn't even get a Tylenol. She couldn't get people to respond to anything that she needed. The front desk staff just acted like they had no idea what was going on and how to help them. It was a clean place, but that was about it. They had some activities, but it was not resident-age appropriate. Amenities were pretty good. They had a nice facility for rehab. There was a Starbucks, places to go to sit, and a courtyard that was nice. They just have to have staff that are attentive to the resident's needs.