Aspen Trace

Sherry

We went to look at Aspen Trace. The tour experience was very nice. We liked it. We were very impressed. The place was nice and clean. The apartments were nice sizes. The people were really nice, so we were very happy with it. The staff members were very knowledgeable and friendly. The condition of the place was very good.

Provider Response

ReviewerJO122620A

The Aspen Trace appearance is great, and everybody has been fine. The only problem that I have is my mother has had a bladder infection for a week, and was supposed to be seen by the nurse or the doctor to get an antibiotic, and that has not happened yet. I find that a little alarming, because it was last Wednesday, and they said that they would get to see her and get that taken care of, and it has not been done yet. So she has burning on urination, she has get up two or three times overnight to go to the bathroom. She's in a wheelchair, which makes it even harder. She can't sleep, and so far, I talked to her this morning, and as of this morning nothing has been done yet. It just a little alarming. Now they could have done that since then, but I'm not aware of if they have collected the urine. The dining area is not open. They bring food to the rooms in styrofoam. I understand that has to be done. Food is not a problem, it's been fine.There aren't any activities because of COVID. They are in quarantine the first 14 days, so obviously they wouldn't have activities the first 14 days. They have a beauty and barbershop, but because of COVID everybody stays in their room. It's not the true assisted living style, because you don't have the social aspect. You can't use any of the amenities as of right now. They have a library, a game room, a film room, workout center, and a kitchen. I'm just a little worried about her not being able to get healthcare. I had interaction with the staff on the first day. On the first day it was fine, but since then we're not allowed in. She's supposed to have physical therapy and occupational therapy, that hasn't started yet. She fell and broke her femur and she's not weight bearing, so they were supposed to start OT and PT, and that hasn't been done yet. We are concerned about that also. And at $4,700 a month she should be getting something for that. On the initial day I'd give the staff five stars. Since then I can't judge it because I haven't been there other than hearing what my parents say, and it hasn't been five stars since that now. Since the first day it's a one star, because they haven't taken care of her health needs. She's sitting there for a week with a bladder infection and she's in pain, and they haven't done anything yet. That's a problem. I have no idea what the problem is, all I know is it's not being done. Value for money is comparable to others. They've only been there a little while, so it's hard to say. They need to attend to their people's healthcare needs, and they haven't. Maintenance has been fine. If there's internet problem or whatever they've been right there. The aides are fine, but when she's sitting there for a week with a bladder infection and they haven't done anything, that's a problem. That would be zero stars.

Laury

We had Mom briefly in Aspen Trace. We were trying her in just plain assisted living and they weren't able to meet her needs because she really needed to be in memory care. They were very helpful and tried to help us make it work for her. The atmosphere was nice. Everything was nicely decorated. The rooms were a nice size. She had a one-bedroom apartment with a living room, a kitchen, and a bath. The lobby was nicely decorated. They made a wreath for her door to welcome her there. They had the usual bingo and birthday parties, and they had an activity room.

Provider Response

JonPA

Rooms are spacious, Quite luxurious actually. Staff treats residents as if they are their family members. It starts from the top down. From the Executive Management Team. To The Environmental Staff, To the Dietary Staff. Nursing. Etc. They all jump in take in and do what has to be done to take care of the residents.

Provider Response

CE

Aspen Trace was very upscale and nice. The people were friendly, informative, and approachable. It was definitely a place I'd recommend to people to consider. For someone who wants a newer type of feel, it's definitely the place to go to. It's brand new so it's an absolutely beautiful facility. They had good food and activities. Support and encouragement of the residents really stood out.

CaringReviewer140397

The lady that took me around to tour Aspen Trace was very nice. They showed the two-bedroom, and I saw the beauty shop, dining room, and library. They also have a chapel area and a movie area.

Provider Response

autismawareness

My mother in law was in this facility for rehab. I can not say enough great things about the ENTIRE staff! From the front office to the nurses and aides, they are all amazing people. They are great at their job and really make people feel at home. My mother in law loved it here and didnt want to leave! Thank you to everyone at Aspen Trace!

Provider Response

Betty561162

I went for therapy at Aspen Trace. It was fine, and the food was pretty good. The rooms were fine and nice. The residents were OK.

Pickle50

My mother was in the rehab for 3 months there was a couple of great employees (CNA) but the nurses not so much my mom had second outpatient surgery came back same night I met her there from hospital the nurse told me she didn't have time for her and gave me her medicine to give her never check on her I had to get a CNA to come in help me to get mom comfortable then mom got moved to extended care my mom was 2 person asstist my mom had to go to bathroom they would tell just pee in your pants because they didn't have the help to get her to bathroom one time it was hour before lunch and they told her they would take her after lunch! We complained about on regular bases nothing Every changed feel sorry for the ones that don't have anyone to speak for them our complaints was not little things my mom had to ask for her medicine half of the time because would forget they change Medicine without discussing with anyone. Each shift did NOT communicate with others, the dropped mom several times but never told us that is why her knee could not heal But last thing my goes to hospital very sick they never called to us until she has emergency room vomiting blood my mom was hospital 2 weeks then died they told us her lift chair would be there whenever we pick up Barey mom Tuesday go to get the chair on Friday a worker had already taken home so my sister go to her house to get they never called again. I would not recommend this place to anyone it may look nice but that is all it has going for it.

vdow

My dad went here after a COPD exacerbation put him in the hospital. Before the hospital he was only walking through his house and sleeping all day. The fact that they had only private rooms for rehabilitation was a huge selling point for us. My dad was on the fence about a rehabilitation place and the private room helped sell him on going. The staff was very friendly and quick to respond. My dad was concerned that they were too responsive and friendly! Physical therapy was great and they worked around his schedule so we could plan doctors appointments and other things without the worry that he wouldn't get his physical therapy for the day. The rooms were great they had a lot of natural light and a fridge for any snacks you would want to bring in. A nice side bonus is that if you bring in documentation of rabies vaccination you can bring your dog in for a visit. My kids loved being able to bring the dog in and the keurig machine that they have available for guests. Due to flu worries my kids weren't able to see grandpa in the hospital and seeing him here in a place that looked like a hotel rather than a traditional nursing home, helped calm their worry and made them excited to visit which I am sure helped lift my dad's spirits. No one wants to be here instead of home, but the staff did everything to make it a great experience. As a daughter it was nice to know people were caring for my dad and not have to worry about his recovery. It also gave me some time to get things ready for when he came home.

Thecla1

Aspen Trace was very nice but it was really expensive. I would definitely say it is a good fit for a lot of people who has the money to go there. It is brand new so it is nice. The rooms are big and they are all single. They have nice flooring. It did not have a hospital-feel to it which is what I was looking for. I would recommend people to go check it out for themselves.

Not.in.it.for.the.patient

My grandmother briefly stayed here post heart attack for rehab. She entered on a Friday. Monday morning my grandfather noticed she was having stroke-like symptoms and contacted staff. He was told that the doctor would visit at 2 pm. This alone was unacceptable. By 6 pm the doctor still had not shown up and the nurse called him again. He was at home and would not be coming back. We took her to the emergency room where MRI confirmed stroke. She in now currently in hospice. The staff had no concern that she couldn't use her left arm suddenly nor did the therapist. Time is extremely important with stroke. It was just gross negligence. The doctor either lied to my grandfather thinking he would leave or honestly forgot. Either way he should have call 911 as is protocol for stroke patients. We wanted her here because we felt she would be safe and could regain strength with a trained staff. It's the exact opposite of what we encountered. DO NOT LEAVE YOUR LOVED ONES HERE!

kjself

My mother is a temporary resident at Aspen Trace in Greenwood. It is really a beautiful and clean facility. She loves it there and her progress has been amazing! Mom really likes the food and always eats it all, which has helped her to gain back the weight she lost when she was sick. Also the phy. therapy dept.has helped her get mobile again. They are all so sweet and helpful. Her progress has been really good. This is the first time she has enjoyed being in a rehab center!

KAY878

I was at this facility for 7 wk. The food was horrible! I had something that was good only 3 times during my stay there.They were so unorganized I felt like it was my job to keep up with everything from my meds to my clothes even physical therapy, the therapists spent half of my time for therapy talking to each other about nonsense to keep themselves entertained,they were bored to death,not interested in the progress of the patient. Sure it is a pretty and clean facility,I WOULD RATHER BE IN AN OLDER CLEAN FACILITY,WITH GOOD MANAGEMENT AND GOOD FOOD.AND THERAPISTS THAT CARE ABOUT WHAT THEY ARE DOING.

Gladtogo

My mother went there after surgery for rehab, what a mistake! The therapy given to her was little, close to none. They are very quick to dismiss so they can put you on private pay. There is little communication with family, and little communication among staff. One hand never knew what the other was doing! A call to corporate brought no results . Beautiful facility, but that is all they have going for them. After moving Mom to a different facility, after 3 weeks she was up walking! Stay away from this facility!

waltzb

My mother recently passed there....could have complained a lot about short staffed, but the workers they had, did their best, it wasn't their fault. What I am really upset about is, not getting "We're are sorry for your loss" from Aspen Trace. Of course we did from the staff! They were wonderful!!! I guess it is true what they say, residents there are a $ to CarDon and other facilities.

Applegate56

My mother was Aspen Trace for one year. On a whole I think they gave her good care and cared about her. The food was not good and always a new chef and kitchen help. I thought I would hear from the staff or the facility after my mother passed away but not a word nothing from the facility thanking us for her time there or choosing them. If you are looking for a caring facility this is not it. They do their job no more. I overpaid them still waiting on that check. hmmmm

Caring110104950

The staff that I have in contact with at Aspen Trace has been good. Their activities are comparable to the rest of the facilities I've visited.

The elderly need an advocate

The CarDon facilities came very highly recommended. Wrong.....Aspen Trace has done nothing but gone downhill since they opened. The food is horrible. Go into the non-Medicaid side and ask the residents what they think of the food. There are very few activities. They are always short-staffed. The turnover rate has been tremendous. The only employees that they seem to be attracting do not care about the residents. The residents are suffering from lack of care. I am not saying that there is not good employees there, but it seems like it is an almost a daily event that someone is leaving.

carol2071

I would definitely cross out Aspen Trace. I was there for a few weeks, I fell in the shower, and I couldn't get up because the shower was very slick. Since then, they have put the safety strips in because I am sure they don't want too many people falling, and somebody might get it in their head to sue them. The food there was very good. They have lots of activities, and something is going on every day if you want to participate in it. The grounds are very well-kept. The room that I was in was almost like an apartment. It had a bed and a small table to eat at, there was plenty of closet space, and the bathroom was good except, like I said, I took a shower and, by the grace of God, I didn't break anything, but it hurt pretty bad. I don't know if they put those safety strips in all the bathrooms, but they did put them in mine. They provide just about everything. They have rehab, assisted living, and a nursing home. I was in rehab; I had therapy twice a day every day both PT and OT, and the staff was great. They were a little slow in responding when you push the button for them, but there are a lot of people there.

Caring102165450

Aspen Trace is a beautiful, brand new facility. The food was good, and my mother-in-law liked it. For the time she was there about six months, she was treated very well. They played bingo and got the residents out in the main room for puzzles. The rooms were very nice, and the security was excellent.

Caring88331850

Aspen Trace is a brand new place. My mom is there right now, and she was able to pick what room she wanted. She liked the idea of it being brand new instead of having to fit in with the residents who were there. She is in a two-bedroom room with a kitchenette and a washer and dryer in her room. They have a theater and an activity room. They also have their own restaurant-style dining room. They also have a library area. The director of their restaurant talked to my mom and asked if there is anything she wants. She said everything was made from scratch. I tasted their food, and it was good.