Bickford of Greenwood

Bickford of Greenwood seemed homey. It didn't seem as spacious as the other place though, so it's a little bit more cramped. Upkeep and cleanliness were adequate. The person who assisted me was knowledgeable and willing to help, and she did call me and say that they would assist in moving also. We were not there during the meal, but we saw the dining area and it seemed kind of on the smaller side. I think it's good that there were not as many residents there. I liked the courtyard and they have a bus that takes trips with their residents, so that was also good.

Although I alerted staff of my mother’s UTI, the UTI was left untreated for four days (with no monitoring by staff) and she ultimately required a trip to the emergency room and remained hospitalized for eight days. They are short staffed, and the aides are so busy taking food orders, serving and cleaning up, that they don’t have time to notice changes in resident’s conditions. My mother’s mental status had rapidly declined as a result of the UTI, and no one heeded my request to start a prophylactic antibiotic. In addition to this, when my mother fell last April, they did not request an X-ray because her leg “didn’t look swollen or red.” They left her reclined in her chair. However, when I arrived to visit her the next day, she couldn’t put weight on the leg. They told me to take her by car to Ortho-Indy for an X-ray. Ortho Indy determined that she had a comminuted fracture of the left tibia that required surgery. In addition to the tibia break, she had also suffered cervical fractures! Let’s just say that after these two strikes, we moved her out. The facility may look nicely decorated, but looks can be deceiving.

Bickford of Greenwood is on the top of our list. We felt that it was very homey. It doesn't look institutionalized. The lady was very friendly, very informative, and helpful. She tended to our emotional needs. The residents were all welcoming. It didn't feel like I was in a facility. They have a walking club, which would help my mother. They have cards, bingo, and movie night. The priest from the church that my mother goes to comes down once a week for communion, and that's important.

Bickford of Greenwood didn't look like a nursing home at all. It was very homey and seemed to be very one on one with their residents. They wanted to know my mom's specialty things, like what she likes to eat and drink and they were taking notes. If she were to be there, I think she'd be taken more care of. The staff was all very happy and cheerful. They even shook my hand and introduced themselves.

Bickford of Greenwood is very nice and clean. The maintenance of the facilities is very good. They seemed to have a whole activity schedule.

My mom is in Bickford of Greenwood and it's been great. They're just like little apartments. She's staying in a 1-bedroom apartment. The staff all seem to be very helpful and I'm happy with the place. She's just not excited about the food, it's too fancy for her. They play bingo and they have all kinds of activities going on. They post a monthly schedule of when all the activities are going to go on. They have ice cream trucks come in and those kinds of things. I think it was ridiculously expensive though. There's nothing cheap about it at all. I hate to think of what it's going to cost when we have to go over to the memory care part of it because she does have dementia. She was just at the borderline so she's staying in assisted living for a while.

We chose Bickford of Greenwood for my husband because they were able to get him the therapy that he needed. He seems very happy, and he likes the food. They come when he needs assistance. He's just depressed because he's by himself and I can't visit. The staff is very nice. The place is very, very nice, clean and well-decorated. The only thing I can say is that they seem short on staff, but I like that he's gonna get the care that he needs. He's a little bit far from the cafeteria with the disability that he has, so they often have to take a wheelchair to take him. The layout is no worse than any other, but the therapy comes to him, so that's a really good thing for him. He hasn't done any of their activities yet in terms of the disability that he has, so we're hoping he improves. It's a really nice facility.