Allegro Senior Living

We are currently in Allegro Senior Living and we're disturbed by the lack of communication. They have rules and then they change the rules, but they don't tell us. The food is very poor, it's going down. We are just worried about the nutrition that we are not getting. They were good at the beginning, then they started pulling out, and then the food became worse. Some of the activities went downhill. They're doing their best because of the pandemic, but they still need to consider the fact that it's difficult on us as residents. We have a head nurse who is not very compassionate or very kind, and she's pretty much rule-driven, and if you break the rules she does not come and tell you kindly that whatever cannot be done. I know we have lots of people here that have complained about the food and the head nurse. We like our room very much because we have a two-bedroom. The one problem we have is I do our own laundry and I have to run back and forth down to the laundry room and that is very inconvenient. Because we are assisted, we can't move into the independent living where they have their own washer and dryer, and that is very frustrating. The building is brand new, it's in good condition. The CNAs and the servers are wonderful. We just had a turnover and we have a new executive director, and she is just getting to know the community; she is doing her best. She is very kind and very nice. We also have a good activities director. It's just the head nurse that is the problem. The grounds around here bother me. We are in between two roads and the traffic noise is just awful. When we sit out on the balcony we can't hear ourselves think because of the traffic. I just wish we had a different setting and that's why we have been looking.