HarborChase of Dr. Phillips

Frank

Our family member moved into HarborChase of Dr. Phillips in 2023, and the experience has been deeply disappointing. One of the most concerning aspects has been the annual rate hikes, which feel unjustified given the myriad of issues we’ve faced. Instead of receiving quality services, many promised amenities have been cut or simply not delivered, leading us to question where our money is going. The management situation is particularly troubling, with an alarmingly high turnover rate among leadership. This instability has created a lack of continuity, making it difficult for staff to provide consistent and quality care. Instead of fostering a supportive environment, the corporate structure seems to undermine the employees' ability to do their jobs effectively. Staff members have conveyed their frustration at not being authorized to make decisions that could improve the quality of life for residents. Additionally, it’s worth noting that HarborChase is shrinking quickly, which comes as no surprise. When we moved in, there were over twice as many buildings as there are now, reflecting a concerning decline in occupancy and services offered. The business office has proven to be unhelpful as well. The area manager is particularly problematic; rather than addressing concerns, such the elevators being broken all the time and more, they seem more focused on issuing orders and pushing paperwork around while hiding in the office. This hands-off approach has contributed to a growing sense of neglect and disconnection among the staff. The corporate office does not prioritize resident concerns or complaints. This has left many of us feeling unheard and unsupported in what should be a compassionate environment. While the food has seen some improvements recently, it's not enough to counterbalance the significant deficiencies we've encountered. Overall, the lack of value for the money spent at HarborChase is evident, making it a poor choice for those seeking quality care for their loved ones. We are in the process of moving out soon and would advise potential residents to think carefully before choosing HarborChase of Dr. Phillips. The disconnect between what is promised and what is delivered is stark, and unfortunately, this facility does not reflect the quality one would expect for the price.

Alice

The food at HarborChase of Dr. Phillips was a 10. It was spectacular. It was high restaurant quality. We met the chef who made us an absolutely divine lunch. It was five stars easily. Everything looked beautiful. The rooms were nicely sized. They were nice apartments, but there was nothing in particular that stood out. The staff was brand new. The woman who was showing us around had been there a week and she did not know the answer to any questions. She would go and ask questions and bring me back the answers, but she did not know the place yet. The dining area was gorgeous. The place was lovely. I would give them a lower rating for the traffic I had to sit in to get to it. Their location is on Sand Lake Road. It's some of the worst traffic in Orlando. To get to HarborChase, people should add 15 minutes.

Joseph

We toured HarborChase of Dr. Phillips. It was a small complex, not as large as I would like it to be. There was a very limited amount of activities, but the pricing was good. We didn't eat there, but the food looked good, and people were eating at the time. The staff was good and friendly and to the point of feeling like we were at home. It's only a five-year-old facility, and the layout wasn't bad, but we didn't like Orlando. It's just far too crowded, but there were medical facilities nearby, and it was excellent.

ReviewerFC020524A

HarborChase of Dr. Phillips is beautiful. I went for assisted living, not for memory care. The place is relatively new. The person who showed me around was extremely helpful. I was very impressed with the place, but it's a little pricy compared to the rest of them. It kind of turned me off. Most places I go to, I'm looking at $5000 to $6000 and HarborChase was starting at $7000. It's only a couple of years old. It looks brand new and it's very well kept and very clean. The people there seemed to be very personable, even the residents. It seemed like they were part of a family. The overall vibe of the place stood out to me. They had a pool, and they had a courtyard. They had anything you could think of.

John

We loved Harbor Chase of Dr. Phillips. We loved all of the amenities that they have. It's open and airy. They're creme de la creme. It's a beautiful place, like a high-end resort. It seemed like they had all the requirements. They've got a gym, physical therapy, a beauty salon, and all the things that would meet the needs of someone's assistance. It's fabulous. All of the apartments were spacious for one individual. They had all the amenities that you're allowed to have. The person that took me around was awesome. He was very honest, caring, polite, and professional. He was very knowledgeable of all of the levels of care that they offered. He answered all our questions very openly and honestly. The meals were outstanding. The first meal we had was salmon and it was one of the best salmon I've ever had. They have been in touch and did a follow-up. They even brought a meal to the house. It was lamb chops and they were very, very good as well. The follow-up was good and the marketing sales director lady was awesome and very polite. They were all very compassionate.

J. H.

My dad has moved into HarborChase of Dr. Phillips. We chose it because it appeared to be a nice place, however, my experience with it is lacking. We had a very hard start. We sat down with the people, we went over the contract with them and we asked a lot of questions. It's assisted living, but there were days when nobody would come to get my dad for breakfast, lunch or dinner. Then we were told that we needed to order the Life Alert button, which they didn't have in stock. My dad is not able to walk, so that posts a huge problem. In the meantime, they have tried to work things out. He does have his monitor now, but I can say it was not an easy start. I was very shocked and surprised. I hate to do that to them by giving them a bad review, but I have to be honest. It's a beautiful place. The room is beautiful. It's a really nice-looking place, but it's not up to par. My dad doesn't like the food there at all. I literally spoke to the chef myself about what's lacking in the kitchen. The one night I was there when we had dinner, my dad's dinner should have never come out of the kitchen. I think they need a new chef. There are a lot of activities there. There's virtual bowling. There's tons of stuff to do if you have the ability to get around. Their independent living is probably very nice, however, the care level that we paid for, we really did not receive. There was a lot of complaining going on before anything was worked out. Some things had nothing to do with HarborChase. It's like 50:50 because we had trouble with documents. It really wasn't too assisted living. My dad was a brand new resident, but he was left to figure things out for himself. It's not as nice as others. It's not a bad place, but it's not the best. It's a little bit smaller, too.