Brookdale Dr. Phillips

Offers Assisted Living

34 Reviews
8001 Pin Oak Drive, Orlando, FL 32819
Call (800) 385-2527
Brookdale Dr. Phillips (800) 385-2527

Reviews of Brookdale Dr. Phillips

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Assisted Living Reviews for Brookdale Dr. Phillips

January 01, 2016

By megrah69

I am/was a resident of this facility

Every month the cost of living changes. I have a loved one that has been there since sept, and I have paid out almost 30,000. For what? There is nothing special about this place!!!! WAY over priced!!!!!

Provider Response

We are sorry to hear that your experience with us is not meeting you and your loved one’s expectations. We appreciate you taking the time to share your concerns and hope you will call us at 877-400-5296 or email us at to discuss your concerns in greater detail.

December 30, 2015

By Don117380950

I visited this facility

Brookdale Dr. Phillips was a nice facility. We like this facility, but it was really small. The only room that they have available was very small. It was clean. I’ve been into several facilities and they just smelled. Brookdale Dr. Phillips smelled clean. It was a nice atmosphere. It was more quaint. When you walk in, it was almost like a house They seemed to have senior staff.

October 27, 2015

By JL5

I am a friend or relative of a resident

Brookdale Dr. Phillips (formerly Madison House) is in a convenient location to where we live. The price is comparable to other similar facilities, and it's very clean. My father-in-law eats the food every day, and he said it's very good. They have performers who come; they play bingo; they go out to lunch once a week; and they do movies. The staff seem knowledgeable and upbeat.

August 21, 2015

By Caring111707850

I am a friend or relative of a resident

The rooms are comfortable, but not spacious at Brookdale Dr. Phillips. My mother-in-law moved in this place, and so far it has been very good. It's very convenient for us because it is only a mile from our house. Everyone is very friendly and accommodating. They do have different activities like shopping.

August 11, 2015

By Caring110696650

I visited this facility

I really did not like Brookdale Dr. Phillips (Formerly Madison House) at all. I didn't like the layout of the rooms. The grounds were small, and just overall, I did not like it. It's not a place that I would be interested in going to. However, the overall experience was good. The person that greeted me was very pleasant and very informative and took me on a tour of the facility.

August 09, 2015

By Linda111933650

I am a friend or relative of a resident

Brookdale Dr. Phillips is wonderful. My mother lives there now. The room is pristine. They keep it beautiful. She is playing bingo. She is busy all day. I am very pleased.

July 21, 2015

By Caring111063050

I visited this facility

I visited Brookdale Dr. Phillips (Formerly Madison House). It was clean, the people were friendly, the rooms were nice, and the floors were recently renovated. They had one bedroom with a sitting area, and they had a studio. They had lots of activities.

July 14, 2015

By Anonymous110812950

I visited this facility

Brookdale Dr. Phillips was OK. The facility looked more updated. It looked good, and it was very clean.

July 06, 2015

By Caring109495950

I visited this facility

Brookdale Dr Philips was nice. They didn’t expect me, although I made an appointment. The staff was nice. They showed me one in the dementia side and one on the other side. The rooms were fine.

June 29, 2015

By Caring113146950

I am a friend or relative of a resident

We move our mom to Brookdale Dr. Phillips. It is very close to our home. The administration is very good. The upkeep and the rooms are terrific for the prices. They have excursions, and internally they have entertainment. People come in to sing and things like that. They have a brief curriculum inside for all the elderly residents. The environment is very nice. It is very congenial and very hospitable, which is I think that's all I need to ask for. They serve three meals a day. All the doctors and specialists come in the community.

June 20, 2015

By Caring105540450

I visited this facility

We really like Brookdale Dr. Phillips. Deanna -- I believe was her name -- the person who gave us the tour, was very helpful and very knowledgeable, and you could just really see the passion she had for her job and the care that she has for the residents there. We really liked this one. It was beautiful when we walked in. It was clean and very inviting, the residents seemed like they were pretty happy, and Deanna was just so warm and inviting; she spent a lot of time with us, answered our bunch of questions, and seemed very knowledgeable about the needs of people that need assisted living. And we thought that the activities they were providing were just outstanding. It really seemed that they want their residents to be happy, safe, and comfortable. It was just a really great experience. The only thing was that the rooms were a little small, but that really was my only complaint. But everything was very clean, very nice, and very pleasant. I was just impressed with that; I was impressed with her.

April 18, 2015

By Caring104797450

I visited this facility

They were very informative. The lady that showed me the place spoke Spanish, but -- the people who were in the restaurant the nurses, and the residents -- nobody else spoke Spanish. Brookdale Dr. Phillips was outstanding, but they didn't fit my mom as she doesn't speak English.

March 31, 2015

By Mark103933650

I visited this facility

The staff at Brookdale Dr. Phillips is very efficient. They did not have the facilities the other place did, but it is also a lot less money. I did not eat there, so I can't say anything about the food, but the staff that I met was very accommodating. They only have two stages there: independent living and assisted living. It wasn't the improvement; it was more that they just didn't have as much. But if you were talking price, I would have to give them a higher rating because they were a lot less money. You are going to get what you pay for.

January 09, 2015

By Caring101097150

I visited this facility

What I liked about Madison House more than any other places was the fact that you never had to leave your room when your level of care increases. You don't need to move to another room or place; they just took care of you at your level. So once you got in there and you like your room, you can stay there until God calls you home. The staff was wonderful. I had fun with them. They showed me around; they were enjoyable as well as helpful. They do have religious ceremonies weekly, and that is very important to me.

August 28, 2014

By Caring28394750

I visited this facility

I didn’t see a whole lot at Madison House, but the facility is clean. I saw their rooms and they were just basic rooms. The woman that I talked to was alright, but she just wasn’t overly friendly. She didn’t have too much of a personality.

Provider Response

Thank you for taking the time to provide us with your feedback. We will share your feedback with our management team.

June 30, 2014

By Daniel13

I am a friend or relative of a resident

I chose Madison House for my father-in-law because we were very impressed with it. The location is ideal for us because it is only two and a half miles from our house, and the price is very reasonable. They give him the needed services of bathing, food preparation, and good exercise regularly, and they get him up and moving about a lot more than when we had him in the nursing home. He is in a one-room apartment that we furnished ourselves with a lounge chair, lamps, pictures, and a full-size bed. It's got a double closet in it and a full-size bathroom and shower. It is just overall very nicely furnished. They have so many activities that I couldn't even begin to tell you. He doesn't take part in too many of them because he likes to read and watch television, so that takes up a good portion of his time, but he gets to socialize a lot and he enjoys it. The food is very good. There is a variety, and if he just wants a small snack instead of a full meal, that is available to him also. They have snacks all over the place as well, which is ideal. The staff is very upbeat, very helpful, and a lot of nice personalities.

February 28, 2014

By Lisa79363250

I visited this facility

I went and spoke to somebody at Madison House and tour the facility. It was a newer place. It looked to be kept well and in good condition, but it was further away from where we want it to be. It was in a nice, serene setting.

January 30, 2014

By Rita17

I am a friend or relative of a resident

Before my mom passed away, she stayed in Madison House for six weeks. We chose this one because it was closer to me. I think it was a good facility. They seemed to have a lot of good food choices. I think the best point about them was that they had a lot of activities for their residents. They had movies, trivia games, etc. They would play in the garden and take them out to shopping. They can even have their nails painted for free. There were many activities just to encourage a lot of socialization. The staff had good work attitude. Except for maybe one, they're all very good. My mom had her own room. It was just a one-bedroom with a bathroom. It didn't have a kitchen facility. We just put a refrigerator there for her. They did have the availability for a bigger room with a kitchen.

April 08, 2013

By joyour

I visited this facility


Provider Response

Thank you for taking the time to share your thoughts. By giving us your feedback, you are helping us to understand what we do well and what we could focus on improving. Please be assured your feedback will be reviewed and used to help better serve our residents and their families.

July 05, 2012

By Molly7

I visited this facility

The place is always clean and tidy when i visit my parents, which is usually on a weekend. They also was seem happy and at peace and look well. the care home allows organise outings that my patrents really enjoy as it means that they not kept on property all the time. They have everything they need on site, such as a barbar shop and a fitness center that my parents have both used.

June 24, 2012

By Juniper1

I visited this facility

My experiences with Madison House are always fairly pleasant. I am only an occasional visitor, so I can't speak about the day to day workings. However I do know that whenever I have been around, the facility seemed to have a number of amenities for residents. The times I have been there, there has usually a group of volunteers who come in to coordinate activities with residents. I really think this is a great way to help them socialize and to keep things interesting. Madison house is always very clean and orderly. The staff is always very nice to everyone that I've seen, and most people seem to be happy with their accommodations. My grandmother has never complained about her life there, and has actually made quite a few friends. I appreciate the work that they do. I would definitely recommend this place to friends who are in need of assisted living care.

June 22, 2012

By Caring Grandson

I visited this facility

The facility was clean and well kept. The staff was friendly and upbeat. They truly seemed to enjoy working with the residents. The residents were generally in a good mood and seemed to be enjoying themselves. They seemed to be kept busy through activities and were able to socialize in an sitting area if they wished to.The building was nicely decorated with lots of room for walking around and chairs laid out for your sitting pleasure. The courtyard was very relaxing, the kind of place where you could sit and drink tea while watching the day go by. I did see a few stray cats, and what seemed to be food and water left out for them. While not the most hygienic I can see how some of the residents would take it upon themselves to feed the local cats.The few elderly residents I spoke to had good things to say, though one did complain about the cooking, saying it was very bland. Based upon our experience I would be ok with letting Nana stay here.

April 17, 2012

By A_Turk

I visited this facility

The staff were very nice, had everything in order and were friendly towards the residents and the visitors. In looking for a assisted living for my grandmother I need to know the quality of the amenities (bathroom, food, housing, and on staff nursing care). Out of the other assisted living facilities, this one was the most kind and generous to the visitors and residents. The best part is their emphasis on personal care. A they do mean it! Letting residents adapt to a more friendly environment making the transition from home to here a breeze. The best way I can describe this is, cozy. I felt safe leaving my grandmother in their care.

March 09, 2012

By Deep10

I am a friend or relative of a resident

I visited the facilities once to visit my grandmother, about 2 months ago. The staff were very nice, respecful, had everything in order and were friendly towards the residents and the visitors. Amenities looked to be enough and my grandmother didn't say the contrary. The facilities were pretty good, the seniors looked happy and my grandmother's area was suprisingly cozy. I would like to visit her again sometime soon when I'm in Florida.

January 06, 2012

By madison12

I am a friend or relative of a resident

My grandmother has been a citizen of the Madison House Assisted Living Facility now for about 3 years. I visit here there on a regular basis.From my perspective, the facility is fairly new and always has a clean appearance and great up-keep. The amenities, care, and services availableare perfect for my grandmother. Each citizen has customized care which allows for more freedom and their own choices to make. This facility also has the options for assisting with the activities of daily living such as dressing, bathing and management of medications. This is handy for my grandmother because she cannot drive to pick up hermedications. The staff at the facility personally delivers her medications and makes sure if she needs anything else in medication regards. A majority of the staff are very caring and compassionate employees. The facility does a great job of finding and keeping the right people to serve all residents. I am very pleased with this facility and my grandmother also seems to enjoy it. I would recommend this facility to anyone that requires care.

September 09, 2011

By lisa2

I visited this facility

The past few years I have been volunteering in the beauty salon of a nursing home. I give manicures, help with the residents' hair and wheel people to and from their rooms. On really slow days I am able to brush ladies' hair for as long as they like, or until they fall asleep, whichever comes first. I decided to volunteer when my mom's friend told me that she could use some help at the salon; this was her full-time job. I asked if she would like me to help and she said sure. When I first went, I was a little scared. First of all, I didn't know my way around the nursing home, so when I was asked to help some ladies in their wheelchairs down to the salon, I got lost and had to ask for directions after every turn. Scary! I do also have to admit that some of the people there scared me too. I wasn't used to this type of environment, and so I felt like everyone was watching my every move, which in fact they were. Not because they didn't like me, but because I made them feel better, because they liked seeing a young face there. After a few weeks I was learning my way around, and started getting to know a few of the ladies. There are funny stories I can tell, like the lady who has a split personality and gets into arguments with herself on a pretend phone. There were these two ladies who didn't get along and one rolled over the other's foot while in their wheelchairs, and started throwing punches. This may sound weird, but it was almost cute because they were so tiny and fragile. Even though you've heard some of my good stories, the nursing home is not always a happy place. I've gotten really close to some of the people, but then they go and die on me. It's sad when you go to pick up the person's roommate and just want to cry knowing who used to live there. Also when you walk down the halls, you hear a few people crying out to you. They ask you to come help them get better, or to stop their pain. So I guess what I'm trying to say is that volunteering in a nursing home can be fun at times, but heartbreaking at other times.
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Questions about Brookdale Dr. Phillips

Describe the overall population of assisted living residents at Brookdale Dr. Phillips. What is their average age? What are their favorite things to do?

Average age 85-90 year old predominantly women. Some of the favorite things are sitting outside on the front porch and enjoy the weather and visiting. Church services and going on weekly Publix outings and lunch outing. Dine in Movie event and pet therapy. Bingo is a big favorite!

What programs or activities does Brookdale Dr. Phillips offer to enrich residents' well-being?

Enriching programs include Flex Your Brain and trivia, the residents love cognitive activities. Bingo because they are able to socialize, and they help each other if someone does not mark their board, giving them a sense of purpose. B-Fit exercise class daily along with Silver Sneakers monthly. Twice weekly church services provide along with a Visit with Paul.

What places are near Brookdale Dr. Phillips or within walking distance for assisted living residents to enjoy?

There is a plaza half a mile down the road with a CVS, restaurants, nail salon, a hair salon, a place to get a massage, and a grocery store.

What transportation services does Brookdale Dr. Phillips offer to assisted living residents?

We have a community bus. We provide doctor runs on Tuesdays and Thursdays and Publix grocery runs on Mondays.

What makes the chef or dining program at Brookdale Dr. Phillips exceptional? What kind of menu can assisted living residents expect?

Our dining services director/chef is involved with the residents; she will even sit and do an activity with them when she is not cooking in the kitchen. She loves getting to know the residents and making them laugh. She does weekly menu chat to give the resident’s opportunity to have input into daily menus. She had lots of comfort food and a variety of choices. It is important that the menu represents residents cultural desires as well as nutritional needs.

What safety features or security measures does Brookdale Dr. Phillips offer to assisted living residents?

We have hand rails all along the hallways for residents to be able to hold onto if needed. Also, we have call pendants for them to wear around their neck and need something; all the resident has to do is to press the button on the pendant and a care staff member will come to them. All of our public bathrooms are large enough for wheelchairs and walkers to go through if a resident was in an activity and did not want to walk to their room to use the rest room and are equipped with emergency call pull cords. Our building has one main entrance and all exits are on alarm system. The front door locks at night at 10 pm and auto unlocks the next morning at 6 am.

How does Brookdale Dr. Phillips keep residents' families informed about their loved ones?

Our executive director sends out a monthly newsletter to families letting them know about what is going on in our community. We also invite and encourage families to come to the family nights.

What is the care staff-to-resident ratio at Brookdale Dr. Phillips during daytime and nighttime hours?

In addition to a nurse on duty throughout the day and evening we have caregivers AL 1-22 during day and 1-33 in evening

If Brookdale Dr. Phillips accepts dogs or cats, what indoor/outdoor areas can they enjoy?

We do accept cats and dogs, we have residents who have their pets with them. There is a walking path all around the building to go for a walk with the dog. We have plenty of grassy areas as well for the dog to explore.

What ongoing senior care training does the staff receive?

All staff having ongoing training as well as refresher training in all aspects. Examples would be Alzheimer’s, fall prevention. Proper transfer, elopement drills, fire safety, etc.

What safety features or security measures does Brookdale Dr. Phillips provide to protect residents who wander?

Stairwell exit doors are on alarm system. The front door is on auto lock starting at 10 pm until 6 am. We do room checks along with a sign in and out protocol for residents and families. Our outdoor court yard is fenced in and on a code lock.

Costs for Brookdale Dr. Phillips

Cost of Assisted Living

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Services and Amenities of Brookdale Dr. Phillips

Room and housing options

  • Companion Suites: Yes
  • Studio Apartments

Dining options

  • In Room Kitchenette
  • Dining Room Shared Meals
  • Dining Extra: Private Dining Room,Restaurant Style Dining


  • Beauty Barber Shop
  • Computer Room
  • Garden And Patio
  • Resident Parking

Health services

  • Nurse On Staff: Available During Business Hours; Some Availability Outside Of Business Hours


  • Offsite Activities
  • Religious Services

Guest services

  • Guests At Mealtime
  • Overnight Guests


  • English
  • French
  • Spanish


  • Resident Capacity: 80
  • Minimum Age: 65
  • Pets: Yes


  • State Licenses: #9566


  • Assisted Living Starting At: $2995/month
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    About Brookdale Dr. Phillips

    Brookdale Dr. Phillips provides assisted living residents with lifestyles, housing, and services in comfortable surroundings combined with exceptional amenities, programs, and care. Through Brookdale's signature Personalized Assisted Living, we customize our care offerings for the individual. This allows each resident at our community the freedom and opportunity to make choices that will ease their lifestyle transitions. Residents enjoy life with the support they need, coupled with the appropriate accommodations as their needs change.

    We promise Respect for Individual Preferences by offering personalized care needs and providing an atmosphere that encourages each assisted living resident to live in health and longevity. We also offer special housing and care options for those who require assistance with the activities of daily living such as dressing, bathing and assistance with medication. We offer graduated levels of care based upon the individual need of residents, as determined by our continual assessment process. We are dedicated to enriching the lives of residents every day with signature services for those who value their freedom and independence, but desire or need services providing them with the highest level of quality, care, and value.

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