Heron House of Largo

Pat23

Heron House of Largo is not a good place. I would not recommend it to anyone. When I told the director people stole $80 that was hidden in the bottom of my purse, her response was not, "We have to see who was on at that time so we can find who it is." Instead, she said, "Well, you need to buy a camera." My room is a double room. They usually have two people, so it's a huge studio. My walk-in closet will fit a bed in it. I have my own bathroom and a little kitchen area. It's wonderful. It has two large windows and has lots of light coming in. The rooms here are phenomenal, but it's not a safe place. They do my laundry. I stopped eating in the cafeteria because they kept losing my tickets. I wouldn't get any food and I got tired of waiting an hour. There's no heat in the cafeteria. It's freezing. The food quality keeps going down and down. For breakfast yesterday, they gave my friend two pieces of toast and a banana. The staff is terrible, but there are a couple that are outstanding. They haven't cleaned the carpets in years. On Wednesday, we have our nails done by Lynne, who is the activity director, and she's phenomenal. She was hired by the former owner. All the other activities are boring. Their card games are bingo and I don't do any of them. They also have karaoke, which a lot of people like. If you go to their website, what's there is what it used to be. This used to be one of the ten best places in Florida. They used to have two vans and a bus and they still have it on their website.

Anne7

I toured Heron House of Largo. The place was very clean. The staff was very friendly and approachable, even while they were working. The residents were very happy. They were very well cared for. They were very pleasant. They had nothing but good things to say about it. It's very nice experience. There was a library. There were activity rooms. There was a garden area. Some of the rooms were being renovated, and the place was still clean.

Curtis

Heron House was very nice. I liked it a lot, but it doesn't have the views as the other place has. They were as informative as they could be because they're going through an ownership change. The apartment I looked at was nice. It was good and it would have met my needs. They had a piano and that was nice because I play the piano. The dining area was like a normal dining area and it's big in space.

Charles

Heron House of Largo was a nice clean place. I liked it, but my mother didn't. She had a private 1-bedroom with a kitchen. They had bingo, music, and people that come in and play live music. She didn't like the food at all. She didn't like the food where she's at though. Medicaid paid for it.

Brinkley123

Our loved one has been at Heron House for three years now. When we first placed our loved one there, things were very good. Now the quality of everything has gotten so bad. Our loved one got sick,when they told staff nothing was done. I had to call to request a doctor come, and see them. Result to that was stay in hospital. Staff extorting monies from residents. Missing clothing that even has there name in it. Carpets smell and not cleaned. Go upstairs and right out side of elevator the carpet is riped and very dirty. Hand santizer is not filled. Go into the business office and you will see a staff member's baby being taken care of while that person is working. Observed staff members on cell phone while taking care of residents. What's there protocal for this while working. Paper work not done in a timely manor. Kitchen staff complain if residents want a second cup of coffee. Told my loved one they eat to much. I can go on and and on. Dear God we intrust our loved ones to this place for quality care and this is what you get. Something needs to change quickly or the state will be called in. Tired of paying good monies and not receiving quality care.

tdegraff

When it became obvious that my Mom could no longer live independently I looked at a lot of ALFs. My Mom’s income is extremely low so cost was a big issue for us. The only thing she could afford at other places was a shared room that was tiny. The social worker we had knew the folks at Heron House. They worked with us to get Mom a private room at a price we could afford. Sherry, Marybeth and Courtney have all been really great to me and my Mom. The staff is consistent without a lot of turnover. Mom has her favorite nurse-Tequila who really makes her laugh and her favorite tech-Brittany who is very sweet. The all day dining room is a huge plus as the residents don’t feel they have to hurry or they’ll miss a meal. The homemade soups are amazing by the way. Heron House may not be the newest facility but the care they give their residents is genuine. I have found them to be responsive, caring and kind.