Bardmoor Oaks Healthcare and Rehabilitation Center

Sheryl

My father was at Bardmoor Oaks Healthcare and Rehabilitation Center after he broke his hip. It seemed very disorganized. The COVID protocols were not in place. If you went from 9:00 to 5:00, there's somebody in the front and you're supposed to sign in and take your temperature, but if you go after 5:00, the doors are closed to the facility and you have to go around the back to a random door you knock on and somebody lets you in and you just walk in. There's no checking COVID or anything at all. My dad caught COVID there. I get phone messages like three or four times a week that there have been COVID patients there. When he had COVID, they didn't have gowns or proper protective equipment or anything. It was ridiculous. He was vaxxed, so he had very mild symptoms. The food was a 1. I would go there every day and hang around and I know they were nice because I was hanging around. I can imagine if nobody hung around. They would forget to give him his tray and he couldn't say anything because he has dementia. We had to say, "Can my dad have a tray?" I also saw some crazy things. They had a patio in the center of it and a lady was sitting up there in her wheelchair, she just toppled over and she was screaming and nobody heard her. Another time, this man was sitting at the table and he was going, "Hey, hey, help, help me." Nobody paid attention and I said to them, "There's this guy out there who's been screaming help me for about a half an hour." They forgot he was blind and he didn't even have a cane. He was just stuck out there at that table yelling. It's ridiculous. You could always hear people yelling, "Help me, help me, help me." It was awful. My father didn't make any progress there. The staff tried, and I think part of it is they were very understaffed. Some of them were nice and some of them were just awful. They were charging like $350 a day, and it's crazy. He didn't make any progress in the several months he was there. What the staff told me is that PT would come in and go, "Do you want to do your exercise today?" and he'd say no and then they'd go, "OK, well, bye." I talked to them because he's not getting any better and they'd go, "Oh, no, no. He's doing his exercises every day." To this day, he can't stand up. I think a lot of it is dementia, too. It was like $350 a day for changing his diaper twice a day and sticking him in the dayroom.

Tracy

My mother is staying at Bardmoor Oaks in Largo. It's called a rehab center but it also has short-term and long-term care. There are residents that have been there for quite a while, and there are ones that are only there for a certain amount of time. They just come and get their rehab done and then they are able to go home. It's a long-term care facility and it's something that my mom would need, but there's a lot of things going on that they screwed up and I'm trying to fix. The facility has certain areas that are really nice and they have nice people that work there. I know it's busy and that it's COVID, but when you have a man yelling from the toilet for almost two hours and they can't go in and help him out of it, to me that's pretty rude. You can dine there if that's what you want to do; I did a couple of times. The food is plain and bland, but so are most places, because you can't really give certain things to everybody. It looks very good. I didn't taste it myself a whole lot of times, but the few things I did were pretty decent. There are certain members of the staff that I would give a high rating to, others probably just a one. Some of them are really nice, and when they're working they're on top of the job and they do it quickly. Others just walk around for the most part. If a resident needs physical therapy, they'd go and take you there, or they'd come to your room. For value, I think we're overpaying and getting crappy service.

Emada

O.M.G My Father went there from the hospital in 2016 he has severe COPD. & Apnea In the week from hell that he was there. 1) He was placed in a room with a man that had C-diff 2) He did not get one breathing treatment. No respitory at all no cpap/bipap not even suction. 3) Brought dinner tray in for him hè was NPO. 4) He did not get a bath. I ask the Dr about the breathing treatments he said "no we dont do that we are not a hospital. Thats what a hospital does I ask about the cpap/bipap He sàid"I told you we are not a hospital" then he ask the charge nurse about respirattory she confirmed"They are not a hospital" I made arrangements for him to leave. I told the administration you really shouldnt take patients if you do not have respiratory "she said " We have respiratory" I told her you really should let the Dr. Charge Nurse and relevant employees know this is a service. As far as the C-Diff roomate his family said he was done with treatments.. It had a terrible impact on my Fathers health. In good conscience I could not and would not refer any person . The Nurses and CNÀ's some were better than others. What a nightmare!!!

JoanPKUFG

I have found Largo Rehab & Spa for my husband. He’s been there for a while and seems to be happy with it. He is at a point where he needs complete nursing care, and I had heard from somebody else that it was a good institution. I’ve had a few issues with the laundry, but everything has been going OK. The problem with the laundry was the help doesn’t realize I want to do his laundry. I don’t want to send it out because every time it goes there, it gets lost. Other than that, the care has been very good. They have a physical therapy department that has been working with him in trying to get him to walk. They are also trying to get him to learn to swallow again and not have the problem of getting pneumonia, so he’s in a couple of good programs. The food is very good. I was really surprised because he’s been in three nursing homes and this has been the best by far. They have outsiders come in and run the food section who do a very good job with the food. He has had a swallowing problem so every thing he gets has to be ground up and pureed, and they have to put something in his drinks to thicken it because he can’t drink just any liquid. I think they need more people to take care of the residents, but the workers are very good, caring, and considerate.

Neglectedpatient

My mother was here for 12 days - she NEVER received a shower the entire time! The aides are NOT friendly and only come to your room when they have nothing better to do - push your button and wait a couple HOURS & hope someone will eventually come. They took all of her clothes to be laundered and NEVER returned any of them - 11 outfits are gone! I always had difficulty trying to phone her room - they can never seem to make a connection. (I believe I got through once in 12 days.) I would have to drive there to see if she needed anything. Then, of course, the bill - surprise! I was told on day 12 that this care was NOT being covered by Medicare & was up to her. . . that's when I immediately removed her from the facility.

Loved Ones Advocate

DO NOT send your loved one here. The lack of knowledge by staff of spreading life threatening staph and bacteria is so dangerous. My stepdad was feeling great and ready to leave. on day 19 (20 are paid my medicare) when they said he was Cdiff positive. They did not isolate other patient in his room that was sharing bathroom. Nurses were not knowledgeable that cdiff spreads by spores. Nurses insisted he was fine. I insisted he go back to hospital and he was dangerously dehydrated with bp lowered that put him back in hospital and rehab for months. They would not do his laundry after 10 days of complaints, Nurses and staff not knowledgable of preventing the spread of life threatening staph and bacteria. They do not take necessary precautions or disinfecting to protect patients