Woodland Grove Health and Rehabilitation

Sheila Allen

This place is horrible! Rude, careless and neglectful!!! They could care less about your loved one!! From the doctor, nurses (Keshia), office staff (Patrina) to the front desk!!!! They are horrible!!! Any testing takes over 24 hours to get done, if you call the nurse is always go by, hours go buy and your call is not returned. Resident doors are closed by the nurses to not be disturbed. This was the highest rated center from the list we were provided and what I mistake this was!!! DO NOT SEND YOUR LOVED ONE HERE!!!!!!

ReviewerFC051623A

My husband is in Woodland Grove Health and Rehabilitation. I would give it an absolute zero. I would not recommend this place to anyone. The staff are noncommittal to taking care of their patients. The only thing they're worried about is following orders. His room is shared and they do not keep it clean. The food is horrible. The therapies are wonderful though. They have activities, but he doesn't take part. If you go in on the weekends and you walk down the hallway, it stinks. The common areas have lawn furniture, and it looked like it has not been painted in ten years. It looks like the place needs to be mowed all the time. It's awful. The place is rundown. It's not kept up. People are paying good money for this and they're getting ripped off. When we took the tour through there, they wouldn't let us go into a room. We could just walk the hallways, and now I know why. The faucets in the bathroom look like they've been there for 40 years with corrosion around them. It's just terrible.

SignDebb

This facility should not be rated or advertised as a physical therapy option. My mom is 81 years old, but in great shape mentally and physically. She lives completely independent. She went to this facility to receive physical therapy to resume her life. She was neglected, left in diapers for hours and left unattended in her wheelchair for hours. An abrasion she received in the accident was neglected to the point that she had to be taken by ambulance to the emergency room and treated for cellulitis with intravenous antibiotics. She was talked to like she was a child. When she questioned the medication the pharmacy tech tried to give her, she was told to just take it. Fortunately I was there to follow the tech out to the hallway to go over the medications, and they were NOT my mother's. I guess there was no system of checks and balances to make sure the patient was getting the right medications. When the doctors finally came to look at her arm, they reprimanded her for letting it get so infected, even though she asked numerous times for someone to look at it because it was hurting worse than her fractured bones. Nobody should be treated with disrespect or lack of dignity just because they are old. I realize the the facility has more patients suffering from dementia, and maybe the staff is better equipped to handle those cases, but for someone who has all her faculties and suffered an accident, this place was terrifying, demeaning and inhumane. If your family has to be cared for in a facility, please do plenty of research and spend as much time in the facility with your loved one as you can to make sure they are cared for. My mother would have died from negligence, wrong meds or depression and broken spirit if it weren't for us being there at the facility to watch over her care.

JazzFan1955

My room was nice, it was kept clean, I made my own bed (out of habit). I had plenty of room for my belongings, my laundry was done by staff. My interactions with the staff were positive, I made many friends among the staff. The service was good, my needs were met, My therapy was well taken care of. The food was good and suited my tastes. I did not avail myself of te activities, I kept myself engaged. All in all, I had a satisfactory experience!

wife who cares

I would never put anyone you love in this facility. The rooms reak of urine. Air conditioning ducts are filthy. Bathrooms look like something from a “flip flop motel”. My husband says the food is awful. I have to make an appointment to visit him and am only allowed 30 minutes per day. My husband is in there for rehab not for a nursing home. No activities for residents. The sheets on the bed are so thin, you are sleeping on plastic. This place is horrible!

Patricia

My loved one is staying at Woodland Grove. He called me last night complaining a lot. The place seemed fine, but I'm concerned about the service and what they are or are not doing. The staff seemed friendly. The administrator was really efficient in getting us in. The place seemed clean and didn’t have a smell when I went in; it was not super clean but it was adequate.