RoseCastle at Deerwood Jacksonville, FL

My brother is at Rosecastle at Deerwood. I was impressed with the way they showed me the facilities. Everything was clean. They're very caring. It was all when Covid started, so they had a virtual tour more or less. It was on Facebook, and they showed a lot of clients there, what they're doing and how they keep them occupied. I visited once or twice in person. The apartments are very nice and well kept. When they call me up, they're very well spoken and very concerned. He does a lot of art, they do little cooking activities, and he enjoys their exercise club. It's reasonable.

Its been very hard on me lately taking care of my mother Alzheimer's. So I started searching out memory care facilities to place my mom in. And while searching, I came aross RoseCastle at Deerwood. So on September 26, 2019 I gave them a call. I was transffered to the sales director "Dee" and O.M.G, what a nice calming voice to hear on the other side of the phone. He explain to me, that he was new to the facility. But was willing to help me in any way he could. While talking with him and asking all of my questions, I started crying. Because this is all overwhelming and new to me. "Dee" help me calm down. And even asked if he could pray with me. I told him yes, right away. After all no other facilities showed this kind of compasion on the phone. After the prayer, I advised "Dee" that my budget would not be able to afford their facility. He replied that he truly understood. He told me had other options that could help me, and that he could schedule a tour for me to come and see the place. I told him I would have to get my sisters and brothers on borad and give him a call back to set that up. Well, I could not get my siblings on borad. So I never called back. But I wanted to write this review to shine some light on the Sales Director 'Dee' his customer service and compasion is out of this world. Give him a call or go visit him. And you will also get to experience world class customer service and care. And a facility where your family member will be loved and cared for.

Was a good facility until Rosecastle took over. They now have a beauty shop open to the Public in which outsiders will be mixing with residents, no good for memory care and there goes the security

Thrive at Deerwood is entirely memory care. It's excellent and it's beautiful. The layout is really good and the staff is very pleasant. The dining area is very nice. They have chefs that were doing a food presentation in front of the residents and that looked excellent. They have a spa, a beauty salon, and they have games like shuffleboard and corn toss in their outside courtyard.