We are moving into Brookdale Mandarin Central next week. We went to visit there, and it seemed to have everything we wanted. The people there are very helpful, very nice, and if you go there, you can stay there, and not leave there to go to another facility, you can stay there for the rest of your life, and they can take care of you all the way through. The room we got is of very nice size, we have two bedrooms, a living room, two bathrooms, each room is a nice size, and it's got amenities in it that a lot of the other places don't have.
10875 Old Saint Augustine Road, Jacksonville, FL 32257
Call
(800) 385-2527
Reviews of Brookdale Mandarin Central
Memory Care Reviews for Brookdale Mandarin Central
October 03, 2020
I visited this facility
January 28, 2019
I visited this facility
Brookdale Mandarin Central is a great place. I enjoyed the tour. It looked well-staffed. The person who toured us around was magnificent, personal, and helpful.
October 20, 2017
I visited this facility
Brookdale Mandarin Central is a wonderful facility. They offer a lot of activities like daily exercise classes, nail polishing, sing-alongs on a big TV, and a nature walk where they take the residents outside. They had a very strong and a full activity schedule. They have a really nice little courtyard that they can sit out in with beautiful plants. I was extremely impressed. It was extremely clean and well-taken care of. The staff was fantastic, extremely professional, friendly, and made us feel very welcome. They set out lunch for us and it was delicious and great.
July 13, 2016
I visited this facility
I visited Brookdale Mandarin Central. I liked the lobby area. They had a nice salon and a café. They seemed really busy and kind of upbeat. A lot of people went in and out. However, when I saw the apartment there, they were pretty tiny and not very nice-looking. The outside stuff looked good, but not the inside so much. Maybe that was good for people who were always out and about, but maybe not so good for others who would not be able to go out. The apartment I saw looked kind of run down. However, there was a nice trail outside for walking.
January 31, 2016
I visited this facility
Brookdale Mandarin Central is totally Alzheimer’s. That was certainly the best place, I was most impressed. Wonderful programs that was all geared towards Alzheimer’s, and if I would have chosen anywhere for my parents to go, that would have been where I would have them go. It was just very well-cared for, and the residents were very well-taken care of. It’s a locked facility and everything was very clean, they had all kinds of activities, and there was always someone talking with them and checking on the people who were wondering. It was very uplifting, very bright, and I was most impressed with that.
October 28, 2015
I am a friend or relative of a resident
We used Brookdale Mandarin for respite care for my mother. The staff seemed very helpful but not competent. I noticed that they were giving my mother incorrect meds and so that bothered me and that scared me. I talked with numerous people to ensure that that would not happen again and had my children go in on a basis and check to see. They read the list wrong. She was supposed to get a half of the pill and they were giving her a whole one. They said that they would do laundry either once or twice a week, where I couldn't tell that any laundry had been done with her being there for 10 days.
The rooms were very nice. It was an older facility and it could use a paint job. For the respite care, they put my mother in a furnished apartment and it was very well furnished and very nice. She had one of those high beds but she was having a hard time getting up on it. So what they did was they took it off the frame and put it on the floor for her, which made it perfect. I thought that was nice. They did give her TV but no remote. From what I could see and what my son told me, they never bothered to hook the TV up the entire time she was there, so she had no TV. However, she had outside activities with the groups, so that helped. The food was quite good. They had a nice variety. I had no complaints with the food.
September 17, 2015
I am a friend or relative of a resident
Brookdale Mandarin Central just went into a major multimillion dollar remodeling. The facility is clean, bright, and fresh. The staff is very friendly and accommodating. They have special dietary programs for residents who have dementia, so everything is fresh and healthy. I would highly recommend them.
June 01, 2015
I visited this facility
I have had the pleasure of dealing with the staff at this facility and they go well above and beyond their duties! They are kind and caring. The recent renovations have made the place fantastic and the residents are engaged and provided with a range of activities and opportunities.
May 28, 2015
I am a friend or relative of a resident
We choose Brookdale Mandarin for my grandmother because it has the care that we are looking for. I am pretty happy with everything. The staff is very helpful. They have activities. They do cooking and gardening. They are very active. I like that it caters specifically for Alzheimer's patients.
November 15, 2014
I visited this facility
I was not really happy with Brookdale Mandarin Central. It's an old facility, and when we first walked in, a lot of residents there were more like wheelchair bound and needed more help, and my father doesn’t really need a lot of help. I feel it to be more like a nursing home than assisted living. The rooms were really small and really old looking. The staff is wonderful, and they are very nice. The facility looks kind of dark and depressing.
Provider Response
Thank you for taking the time to share your thoughts. The community will be undergoing a full renovation over the next two months, and we would love for you to keep us in mind and come back to see our progress!
June 30, 2014
I visited this facility
What I don't like about Sterling House of Jacksonville is that they built a covered walkway to the entrance of the facility, and all the residents, with all sorts of medical conditions, just lined up on each side and eyed everybody who came in and went. If someone is coming or going, it's kind of depressing. Also, the dining area is large, but it has dark wall paneling, and there isn't that much sunlight coming in. I find it extremely dark. It's probably from the 70's or 80's era, so it's not bright. It would not motivate somebody; it is just like walking into an old room. The staff is extremely friendly, the cleaning people, and all that, but the residents seem more subdued. I would associate that to the atmosphere of the facility. The whole facility looks clean, but it's extremely outdated. If I had to say one thing about it, I'd say that it seemed depressing. I think it is still recommendable; the cost is a little bit less per month. I wouldn't say, "Don't go", because the staff seems like they are really trying to bend over backwards for the people. I am just saying that if someone were to become a resident there, I think it needs to be somebody who is a bit more subdued. They have programs and all, but the people aren't that active; they seem more like, for lack of a better way to describe it, like they were somehow sedated. They just stare at you, except for a few that come up and say hello.
June 27, 2014
I visited this facility
We visited Sterling House of Jacksonville, and it's all good, but I didn’t see a lot of activities. The rooms were just right.
April 21, 2014
I visited this facility
Sterling House was very lovely. It was not a big place, and I thought it were nice and cute. They let me go in, and I saw the rooms. They were lovely. It was a two-bedroom that had a shower, which was wheelchair accessible. It had a single bed, and they had a separate room in the area that had a chair. They gave three meals a day and they would assist you 24/7. It was very nice. They were sitting at the dining table and having lunch. Most of them were in their late 70s and 80s. Everyone seemed happy and seemed to be more independent. It was kind of a downtown older section where the homes were like where I lived.
May 22, 2012
I visited this facility
We choose Sterling House of Jacksonville because it's not so far away from our home. They treat my Mom so well in the facility and I'm sure she's happy there. I would definitely recommend Sterling house of Jacksonville in Florida to my friends and families.
November 17, 2011
I am a friend or relative of a resident
Weekdays my wife gets good attention, but on weekends I feel they need to do better with their partime help.
August 17, 2011
I visited this facility
The sterling house in Jacksonville is the only one I have visited , but due to their amazing care , the company has ventured out into other cities as well. If that wasn't enough to grab your attention maybe the personal chefs or huge rooms will. Either way if this is your final destination or pit stop along the way , you won't be disappointed. I was lucky enough to play tennis and walk around the premises with some of the residence. Their feedback was exceptional of the facility , and when I asked if there was anything they would like to change , they replied with a humble I have all that I need.
June 12, 2011
Friend or relative of resident
My father in law lived here until he passed away in 2010. Other than having a mix up with his medications on a regular basis, he was treated well and seemed to be taken care of well. We never had a problem with that. Only with his medications not always being administered in time because the center wouldn't always contact his doctor for refills.
June 02, 2011
Friend or relative of resident
I was looking for a good assisted living facility for my mother, and I finally found that beautifull place. My mom have two months living there and she is very happy and motivated and I love that.
I am impressed with the service that they give to people and how they care about every single of them. The quality of service is highly trustable and is complemented with the attention of the staff, they also cares about the health & the preferences of the people and make them feel comfortable there, so I trust that my mom is in an really good place.
I higly recommend this facility to other people that are looking for a great living place for them, or for them relatives.
Questions about Brookdale Mandarin Central
What ongoing training does the staff receive in dementia care?
Staff receives 8 hours of training at hire specifically geared towards memory care and ongoing training every month.
How many staffers are on duty in the daytime and overnight?
We are always staffed to the Agency for Healthcare Administration guidelines
What programs or activities does Brookdale Mandarin Central offer to keep residents engaged? How does the staff engage residents' long-term memories?
We offer a variety of activities to keep residents engaged mentally and physically. Some examples include: Museum outings, candy making, painting, daily exercises, pet therapy, etc.
Who assesses residents' health and cognitive functioning? How often is that assessment repeated?
Our Health and Wellness Director or Wellness Nurse. It is completed at admission, 30 days, every 6 months or at change of condition.
What techniques does Brookdale Mandarin Central use to support memory care residents during mealtimes?
Our staff are in the dining room to assist residents during meal time. Our dining department offers many special diets to meet our residents health needs.
How does Brookdale Mandarin Central keep residents' families informed about their loved ones' health?
Care conferences and phone calls. Also outside vendors ie: physician, home health, etc. also call the families to keep them informed as well.
Describe the neighborhood around Brookdale Mandarin Central. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?
It is a mix of residential and business district. We are located about 5 miles from Baptist South.
Is Brookdale Mandarin Central affiliated with a hospital if more care is needed?
No
Services and Amenities of Brookdale Mandarin Central
Room and housing options
- 1-bedroom apartments
- Companion Suites: We Do Not Offer Companion Suites
- Studio Apartments
Dining options
- In Room Kitchenette
- Dining Room Shared Meals
Features
- Beauty Barber Shop
- Resident Transportation
- Party Space
- Tv Room
- Garden And Patio
- Resident Parking
- Features Extra: Library
Cleaning services
- Laundry For Linens
- Housekeeping
- Laundry For Clothing
Technology and entertainment
- Technology Extra: Emergency Call System
Health services
- Medication Management
- Physical Therapy
- Nurse On Staff: Yes
Activities
- Offsite Activities
- Music
- Games
- Stories
- Religious Services
- Lectures Discussions
- Book Clubs
- Wii Sports
- Fitness Room
- Gardening
- Cooking
- Arts And Crafts
Financial guidance
- Financial Guidance Extra: Refer To Services That Can Help With Va Benefits, Refer Realtors, Refer To Financial Services
Guest services
- Guest Parking
- Guests At Mealtime
General
- Resident Capacity: 42
- Respite Care
- Minimum Age: 65
- Pets: Small Pets Allowed
Range of services
- Physical Therapy
Licenses
- Licenses: LNS license
About Brookdale Mandarin Central
At Brookdale Mandarin Central we know that memory losses due to Alzheimer's disease and other forms of dementia are progressive and residents' needs are continually changing. That's why we provide balance in our residents' capabilities, personalities, and preferences to create daily routines that enhance their spirits and increase their sense of purpose. We believe the amount of satisfaction our Alzheimer's and dementia care residents receive from the tasks that fill their days goes a long way to maintaining their sense of purpose and overall satisfaction with life. An integral part of this is our promise to encourage each resident to find Daily Moments of Success. To help our residents achieve these moments, our associates receive the tools and training needed in such key areas as specialized dining and the ongoing monitoring of healthcare and behavioral needs, to name a few.
We provide Alzheimer's and dementia care residents with the lifestyle, housing, and services they need in comfortable surroundings combined with the amenities, programs, and care to help stimulate recognition, recall, and wellness in a safe environment. Through years of caring for individuals with dementia, our professional care staff has learned to create optimal surroundings and approaches to care. Familiar environments that our residents have enjoyed throughout their lives are recreated to help them feel reassured and comfortable. The Alzheimer's and dementia care programs at Brookdale Mandarin Central are built to embrace, not restrict our residents' desire to wander and to provide a sense of belonging.
What Makes Us Special
We are a secure community catering to specific needs of seniors in our community. With personalized service plans, we offer peace of mind to families, and individualized care that each residents deserves!
Map of Brookdale Mandarin Central
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