Provider Response
Kathryn, thank you for your kind review; we are happy to pass along your comments to the team here at Cypress Village!
Offers Assisted Living, Independent Living, Nursing Homes, Continuing Care Communities, and Memory Care
Cypress Village is a CCRC offering a full continuum of care. We offer independent living apartments and houses that require a one-time paid entry fee. Assisted Living and Memory Care is an all inclusive rate, no additional care costs. Studio, 1BR & 2BRs.
March 21, 2022
Provider Response
Kathryn, thank you for your kind review; we are happy to pass along your comments to the team here at Cypress Village!
March 20, 2021
Provider Response
Hi Djt01010, thank you so much for your positive comments about Cypress Village! We are thankful to have your parents as residents! We can't wait to see you again, have a great day.
November 09, 2020
October 02, 2020
April 29, 2018
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April 08, 2022
Provider Response
Carolyn, we're glad to hear you enjoyed your visit. We sincerely thank you for the positive review, and look forward to seeing you again soon!
September 11, 2021
Provider Response
Hi Tate, we are very happy to have provided you with such a positive experience! We love to showcase the amenities and services we offer at Cypress Village and we are glad to hear that you enjoyed your visit and hope to see you again soon at our community. Thank you again for leaving us this response! Take care!
August 16, 2020
Provider Response
Theresa Seymour, thank you for your kind review; we are happy to pass along your comments to the team here at Cypress Village!
June 23, 2021
Provider Response
Hello Mr. Solomon, As we have stated in our response to your three other reviews--all of which are identical in nature--the Healthcare Administrator is available if you would like to speak with her directly. We would like to work towards a resolution, so if you are willing, please reach out to us to discuss this further.
January 02, 2021
Provider Response
Dawn, we strive for 100% satisfaction, and it is great to see you and your friend had such a positive experience at Cypress Village. Thank you, and have a fantastic day!
January 22, 2021
Provider Response
We appreciate your positive review about your recent experience with us! We hope to be of service to you again in the future. Best wishes, Cypress Village
September 17, 2018
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Provider Response
We appreciate you sharing your concerns with us. Please be assured that we are passionately committed to serving our residents, and their health and well-being is our top priority. We hope you will call us at 877-400-5296 to discuss your concerns in greater detail.
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March 18, 2021
Provider Response
Jon Evans, we're happy you found our staff to be so supportive during your experience here at Cypress Village. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
March 17, 2021
Provider Response
Hi Swg, thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We would like to have a better understanding about your experience. Please reach out to us at your earliest convenience and we will do our best to resolve this with you.
What ongoing training does the staff receive in dementia care?
Continual training on a monthly basis in how to effectively communicate, re-direct, and keep residents happy and calm while preserving their dignity and respect
Describe the overall population of assisted living residents at Cypress Village. What is their average age? What are their favorite things to do?
Average age of our residents is 85+. They love to enjoy our communities countless amenities and social offerings.
What programs or activities does Cypress Village offer to enrich residents' well-being?
We have an arts and crafts studio, movie theater, indoor pool for water exercises and free swim activities, a 5 acre lake, fishing pond, meditation garden, dog park, boathouse with docks and outdoor AC, bocce ball and croquet courts, walking trails, exercise facility, yoga and exercise classes, many committees and groups, numerous monthly community outings and much more!
What places are near Cypress Village or within walking distance for assisted living residents to enjoy?
We are just a few miles from the ocean and beautiful North Florida beaches, numerous parks and golf clubs are nearby. Also, the world renowned Mayo Clinic is right next to our community.
What transportation services does Cypress Village offer to assisted living residents?
We offer complimentary shuttle service outside of the community within a 10-mile radius.
What makes the chef or dining program at Cypress Village exceptional? What kind of menu can assisted living residents expect?
We have delicious daily meal options that are selected by a dietitian and prepared by our chefs. We also offer several different dining options including our waterfront dining room, a buffet, many dining rooms throughout our different communities for easy access, and we even have an on-site bar and grill for visiting families and friends to dine with our residents while visiting our community.
What safety features or security measures does Cypress Village offer to assisted living residents?
We provide a Life Safety pendant system that the resident can wear as a necklace or a bracelet for personal safety measures, and each assisted living apartment additionally has pull-cords throughout each apartment in case of an emergency.
How does Cypress Village keep residents' families informed about their loved ones?
We have our own in-community television channel with weekly programs produced by our staff and these informational videos are uploaded to social media for our families to see, we also have our own app that our resident families download and keep connected with up to the minute information. Our resident families absolutely love that we offer an app!
What is the care staff-to-resident ratio at Cypress Village during daytime and nighttime hours?
1:4, overnight is 1:8
If Cypress Village accepts dogs or cats, what indoor/outdoor areas can they enjoy?
We do accept dogs and cats, and we have an outside pet park and pets love walking around the lake.
What ongoing senior care training does the staff receive?
Continual monthly training including nursing training, risk and fall management, medication management.
Describe the overall population of independent living residents at Cypress Village. What is their average age? What are their favorite things to do?
Average age is 82. Our independent living residents can choose from a variety of onsite amenities. They can swim laps & take Aquasize classes in our aquatic center with an indoor Jr Olympic heated pool. We have a boathouse that offers bocce and croquet courts and a 9-hole putting green. A fully equipped fitness center, library, salon and 4 different dining venues. Sidewalks and walking paths around Lake Cypress and throughout the entire community.
What places are nearby for independent living residents to enjoy?
The beaches of Ponte Vedra and Jacksonville are a 10-minute drive. Multiple premier golf courses within a short drive to include; TPC Sawgrass (home of the Players Championship), Ponte Vedra Inn & Club and adjacent Windsor Parke. St Johns Town Center is also a short drive for shopping and countless restaurants. Local churches with weekly transportation provided. As for healthcare, we are adjacent to the world-renowned Mayo Clinic literally less than a 1/4 mile, right in their backyard.
What are some recent off-site events that the community activity director at Cypress Village has organized?
Hilarity for Charity, Alzheimer's Foundation Walk.
What transportation services does Cypress Village offer to independent living residents?
Complimentary shuttle service within a 10 mile radius to any doctors appointments. Weekly shopping trips and scheduled resident excursions.
What makes the chef or dining program at Cypress Village exceptional? What kind of menu can independent living residents expect?
Chef prepared meals in a variety of dining venues including 4600 East, our upscale waterfront dining room. Middleton's offers a plated buffet with changing daily menu items. Loon's Nest Bar & Grill a more casual water front setting offering soups, salads & sandwiches. Included in the monthly fee for our Independent living residents is 1 meal per day in any dining venue.
What common areas are available for independent living residents?
Billiards, indoor heated pool, library, salon, model train room, fitness center, and various meeting rooms for clubs & activities. Our boathouse with a 9-hole putting green bocce & croquet courts.
What safety features or security measures does Cypress Village offer to independent living residents?
24 hour security, our own private home health and companion services with Innovative Home Services.
If Cypress Village accepts dogs or cats, what indoor/outdoor areas can they enjoy?
We do accept furry friends with a weight limit of 35 pounds and a $500 non-refundable pet deposit. We have a dog park, walking path around Lake Cypress and surrounding walking trails.
Does Cypress Village work with an agency or registry to provide nursing and medical assistance as needed?
We offer our own in-home health care and yes we also partner with many outside agencies
How many staffers are on duty in the daytime and overnight?
12 in the daytime, 6 overnight
What safety features or security measures does Cypress Village provide to protect residents who wander?
We have areas that are locked that require security key code or key fob access. Also, our staff checks on our residents throughout the day and night.
What programs or activities does Cypress Village offer to keep residents engaged? How does the staff engage residents' long-term memories?
Art Therapy, Music Therapy, Pet Therapy, community movie theater, life skills station, and the daily activities and games we provide are tailored specifically to individuals with memory care to avoid over-stimulation and under-stimulation.
Who assesses residents' health and cognitive functioning? How often is that assessment repeated?
Our Memory Care Director, monthly to ensure we are meeting the residents needs.
What techniques does Cypress Village use to support memory care residents during mealtimes?
We offer aromatherapy - heated towels infused with citrus in the morning to awaken and brighten the senses, and heated towels infused with lavendar at dinner to calm and soothe the senses.
How does Cypress Village keep residents' families informed about their loved ones' health?
Our memory care residents write weekly letters to their loved ones to update them on how they are doing and feeling, we are huge into Social media for communication, our in-community television network with staff interviews, etc to keep families up to date, and lastly, we have the Cypress Village app that our families absolutely love as it provides up to the minute information on their smartphones!
Describe the neighborhood around Cypress Village. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?
We are right next to the world-renowned Mayo Clinic for any healthcare needs. Otherwise, we are near the beach and many shopping and entertainment districts. Our memory care residents go on approximately 7 community outings a month (supervised of course) to places such as the beach, the zoo, shopping centers, the pumpkin patch, the movies and much more.
Is Cypress Village affiliated with a hospital if more care is needed?
The Mayo clinic as our campuses are connected, but we partner with all area hospital systems also.
Cypress Village retirement community in Jacksonville, FL offers carefree lakefront living at its best with a wide variety of beautifully appointed residential options, a wealth of exceptional services and amenities, and a full calendar of fun, engaging activities—all just minutes from Florida’s Intracoastal Waterway and the beautiful sands of The Area Beaches!
As a life care community, Cypress Village makes aging in place simple. You can seamlessly transition from independent living to assisted living, memory care and long-term care as your health needs change.
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