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Emerald Park of Hollywood

5770 Stirling Rd, Hollywood, FL 33021

(800) 558-0653 (Call a Family Advisor)

3.4

(37 reviews)

Offers Assisted Living and Memory Care

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Reviews of Emerald Park of Hollywood in Hollywood, Florida

3.4

(37 reviews)

  • Facility

    3.4

  • Staff

    3.5

  • Food

    3.0

  • Activities

    2.9

  • Value

    3.8

Gia Dreiss

1

March 4, 2024

I am a friend or relative of a current/past resident

We have pictures and video and found out that my father had a slip and fall, he laid there for about 40 mins before his friends walked in and found him. He is in the hospital and not able to walk as of yet. One of the nurses told me instead of 3 CRNs and a med tech there were only 2 CRNs and ine was no where to be found! They were under staffed and now my father is being hospitalized because of their negligence. They have no access to drinking warer and he was dehydrated. Their shower was clogged and the tub filled with filthy water. The patient's toilet was stopped up with feces. The med tech told me this was common. When i went the next day the person at the door was hiding away on his phone, my father's guest, eben though welcome were never made to check or sign in. Im disgusted Those are just the highlights

Brian

1

December 10, 2023

I am a friend or relative of a current/past resident

My wife moved into Emerald Park of Hollywood. This place is horrible. Her clothes go to the laundry and don't come back. They washed her wheelchair and left her alone with no left brakes, which was a problem. When she goes to the hospital, her roommate steals her stuff. Since they changed administrators, there have been hardly any activities. Sometimes they don't even get my wife for dinner. The place is beautiful. It looks like a five-star hotel when you walk through the door, but the CNAs are far, and few between. When my wife fell last time, she had to crawl from next to her bed out the door to get somebody to help her. It's five floors. They have a grand piano and a nice dining room, but the seating is like elementary school. There are a couple of CNAs that seem like they care, but in general, no. Everybody complains about the food. It's not a safe environment for people who aren't mentally cognizant to take care of themselves.

Angelo

4

February 9, 2023

I am a friend or relative of a current/past resident

I chose Emerald Park of Hollywood for my wife because of the facilities they had, how the place looked, and was kept. The staff are always there for her, they help, and if there's something to be done, it gets done. They help her all the time. She hasn't complained about the food, but she says they don't give her enough to eat though; the portions are small. There's not a lot of activities. They have sitting rooms, libraries, there's not a lot, but they have TVs. They don't have a gym, but they have a courtyard, and it's nice. It's very reasonable compared to other places.

Wanda

5

April 1, 2022

I am a friend or relative of a current/past resident

We chose Emerald Park of Hollywood for my parents because of the hospitality of the staff. They are very friendly and very helpful. The food is excellent. Administration is very helpful and accommodating, too. The amenities are very nice. They have a microwave and a nice-sized bathroom. They allow you to bring your own additional furniture. They play bingo, trivia, and entertainment. They have the dining hall where everyone goes down to eat their meals. There is a large garden outside and a TV room.

Vera

5

March 17, 2022

I visited this facility

Emerald Park of Hollywood was a nice one, but I felt like my mom would get lost in the system because it was so big. It has a very nice atmosphere. It was beautiful when you walk in. They had everything, but I just needed something small for my mom. If others want something small, or they don't want their parents to be lost in the system, I think a personal care home would be a great place for them to go. But over all, I love it. I met the director and she showed us around. They have a hair salon in there. Once you walk in, there's a big piano. It's like a hotel setting. They have a big cafeteria where everybody, the family members or whatever, want to come and sit with the family, they can come in and eat with them. As far as the memory care, it's on the second floor. They have an elevator where you would need a key, and the patients cannot get off the elevator. They have to stay up there. But the rooms are nice, and they put their pictures on the outside of each room. They have an activity room on the other side where they do coloring and TV. It's a big activity room that's for memory care. Downstairs they also have bingo day. They take them shopping, and they have their own pharmacy. It was nice, and the garden on the outside was beautiful. They have a personal chef to give you a meal, on what you're going to eat every day. That was wonderful, too, but I never got a chance to sample the food. If you want your parents there, that's a great place to go because I have seen some in Hollywood, and that was one of the best I have seen.

Susan

2

November 16, 2021

I visited this facility

Emerald Park of Hollywood needed renovation. It looked old. The woman said they're going to renovate, but I don't know if I can believe her. It smelled a little bit. The closet door was missing the handles. It was just old. There was trivia going on like the activity director was entertaining the people there, and she wasn't making it fun enough. It's not updated or renovated. It was rundown. The woman who we were dealing with was negotiating the price like she was giving us a very good price, but even the price wasn't worth it. The woman was the only that was nice. I wasn't impressed. Even when I went to use the ladies' room, the staff said to go through the library, and when I went to the library, the carpet was curling up and it smelled like mothballs. And in the bathroom, the toilet didn't flush. The facility needs total renovation. Even the layout of the room wasn't even good like where the bed would be. Usually when someone is laying in the bed and you have to look at the TV straight ahead of you, so the wall where the TV would be, was so far away that you would have to get like a 60-inch TV for the person to see the TV. You could put a dresser on the left, and you could put a TV on the dresser, but then the person in the bed would have to keep turning the head to the left all the time.

RevGLW

4

April 16, 2021

I am a friend or relative of a current/past resident

I visited this facility to help my friend from church to decide where he wanted to go. I was very impressed with the luxury hotel type setting. It has a high open space atrium, nice restaurant, TV lounge room, and other rooms for activities. I looked at the menu and it seemed pretty good. I also reviewed the room which was nice and clean. My friend moved in and enjoys it, but for the Covid restrictions on going places. Most of the time he likes the food. I certainly would recommend this facility.

Lynda

5

March 21, 2021

I am a friend or relative of a current/past resident

My friend is staying at the Emerald Park of Hollywood. I like their director of admissions, his room, the activities that they have, and the openness of the ground floor. The room we saw was fine. It's pretty big and it's handicapped-accessible, so it's the best. The dining room is on the ground floor, and it's all open too. There are no walls and doors, and he likes the food there. They have arts and crafts, bingo, and a nail care section. They're also taking them to Walmart, to public places, and they are bringing in special entertainment.

loriaG

1

May 29, 2020

I am a friend or relative of a current/past resident

The caregivers never go and check on there residents. They can be in there room for days and nobody cares.

Bruce

1

June 27, 2018

I visited this facility

We visited Emerald Park of Hollywood. It was a disgusting and a horrible place. It was so bad, it was dirty, and the smell was just so awful inside that I didn’t even take the tour. We found the staff to be a bit too pushy; we didn't like them. The grass was dead outside, and the building needs to be painted. It's like they're not doing maintenance on the place.

family member

4

November 30, 2017

I am a friend or relative of a current/past resident

We moved my aunt to the memory care of Emerald Park, and so far, so good. She's been taken care of, as far as we can see. The people there were pleasant and appropriate. My father tried the food, and he said it's fine. Her room is acceptable.

Phyllis842734

2

November 24, 2016

I visited this facility

Emerald Park Retirement didn't seem like the type of place I'm looking for. It has very old people. Most of the people waiting in the lobby to be called in for lunch were almost "end stage." They were fighting with each other and hitting each other with their canes. It was very upsetting. The rooms were a little small, and it wasn't for me. The staff was very pleasant. The place is right on the main street with heavy traffic, so I wasn't pleased. I was not at all impressed.

Provider Response

Hello Phyllis842734, thank you for reaching out and sharing your experience. The staff at Emerald Park Retirement take our reviews very seriously, and we'd like to thank you for leaving this detailed feedback about your experience. Having said that, we also find your comments highly disturbing, and very far from what we have seen or experienced at this community, or what we consider acceptable behavior. We've never heard anything like this, and would love to learn more and chat with you to gather additional detail about your experience. In fact, our resident relations team is standing by and would love to hear from you. They can be reached at 800-370-8331, and hope to hear from you soon! Thank you

Visitor211476

4

November 14, 2016

I visited this facility

The staff at Emerald Park Retirement was nice, and the place was OK, but it just wasn't the right place for my dad. I liked the people that were in charge of the place. The cost for add-ons made their price more expensive than the other place I've seen.

Satisfied with experiences047222

4

August 23, 2016

I visited this facility

Emerald Park looked regal. The staff seemed friendly and knowledgeable, and I received a couple of follow-up calls from them. I liked the dining area, but I didn't try the food, so they gave me a free pass for a meal there.

Julia827130

5

August 22, 2016

I visited this facility

Emerald Park is very nice, and it's a very big place. It seems very clean, and the people are very pleasant. The place looks very nice. They have a place for dementia patients on the second floor with its door locked. They also have a game room. The residents seem okay and happy.

FranJWFZU

4

May 17, 2016

I visited this facility

I have taken a tour at Emerald Park Retirement, which is where I'd like my mom to live. The place was clean, nice, and wasn’t too big, so we liked that. The staff was accommodating. Overall, it seemed OK, and I would recommend this place.

Ileana1

1

February 11, 2016

I visited this facility

Emerald Park Retirement was not good at all. It looked like a nursing home instead of a memory care facility; very old, and very dark. The rooms, and the dining area were very small; and very dark as well. I didn't like it at all.

Caring114858650

5

October 28, 2015

I visited this facility

Emerald Park was really nice. They were excellent. They were having a fire drill, and they were exceptionally good at handling the clients. It was really impressive. They were extremely nice and friendly. The facility was beautiful. The clients were well-entertained with games in the lobby. The whole facility looked nice. I visited a few different floors. There were activities going on in different activity rooms. The people seemed extremely nice. I like the way the memory care people were engaged in activities. Also they had these photo memorabilia-type collages near their door. They were like photo memory boxes to help the memory-care patients find their rooms again when they come back from activities. The rooms were a little bit small, but it seemed that certain amount of space has to be allotted for grooming skills and helping the patients do their self-care routine. It is not like some fancy five-star hotel's big, deluxe suite, but they were adequate and nice. They weren't bad, but they were decorated nicely. The staff was very professional. It seemed like they have been doing this a while.

Anonymous113486850

4

September 30, 2015

I am a friend or relative of a resident

Emerald Park was very clean, it was meticulous, and the staff was very nice. We talked to several residents and they seemed happy there, and that's how we made the decision. She doesn?t participate in a lot of them, but they have Bingo, entertainment, movies, and exercise -- you name it.

After you

1

September 2, 2015

I visited this facility

That place called Emerald Park is not a very good place to refer anyone you actually care about. To begin with their staffs look like they're under a great deal of pressure. The Executive Director looks very unprofessional and acts like she's not knowledgeable about the place. She sounds like she's only after the dollar. Furthermore, she talks a lot and can't keep up with what she says.

Provider Response

Hi, I'm Katie, I work at Holiday Retirement's Home Office. Thank you for your sincere review. I'm sorry you had a negative impression of the staff at Emerald Park. I've sent your concerns to our Resident Relations department for their investigation. Thank you, Katie

Caring107875450

3

July 21, 2015

I visited this facility

I did look at Emerald Park. I thought this place was very nice, but I like the other place better. Emerald Park looked like they had adequate staff. The woman who showed me around was very, very nice. Their apartments/rooms were nice and clean too.

Caring105488550

3

May 1, 2015

I visited this facility

I didn’t really care much about my visit at Emerald Park. The staff were very nice, but it's not what I had in mind.

Alma6

5

January 17, 2015

I visited this facility

I visited Emerald Park Retirement for my mom. My visit with them was very good. The place was beautiful. Really I like it, but it is too expensive. They have a lot of activities. They gave me a paper that says all the activities they are doing that day. Everything was clean. It was peaceful. The rooms were very beautiful.

Caring97105850

5

November 22, 2014

I visited this facility

Emerald Park Retirement was like a large resort hotel; everything was open. It was pleasant and very nice, but as far as going outside, it looked to me like it was limited on that; I didn’t see whether they had any expanse of grounds. I was very pleased with it. The amenities and what they had outdoors may be not the best, but it was a good compromise, and the staff was pretty good. I saw one apartment, and it was very clean. I would say the security was pretty good.

Adrienne5

5

October 19, 2014

I am a friend or relative of a resident

My parents are very comfortable at Emerald Park Retirement. I like the feel of it better. The people were very friendly and outgoing. I noticed that the residents were very outgoing and friendly. They were pretty occupied with doing different activities. My parents both like to sit outside a lot and it had a very lovely garden that they could sit in. I haven’t tried their food, but my parents like what they have been served and it looks good. I am happy with that. They have a lovely room where they have religious services on a weekend and that is nice for my parents because they go to church every Sunday. Their rooms are also very nice as well as the bathroom.

Larry35

4

July 31, 2014

I visited this facility

Everyone at Emerald Park was very friendly. They gave us a tour and the place was very clean. However, the room was minimal. It was really just bedroom and not an apartment. It was very small and you couldn't share it with another person.

Client from the Bahamas

3

June 30, 2014

I visited this facility

Emerald Park is an older facility. My concern was they were just sold. So that means there's something about the way they're organized in the first place. Other than that, the rooms seem quite small, but it's adequate. The spot was nice, and it's not very big. I think they only had less than 100 people. It's adequate, and it's fine. The price is very reasonable. You pay extra for the nurse. They have three meals a day. I might end up there, who knows. But they could improve their size. The facility is just very small.

Caring86004950

4

May 30, 2014

I visited this facility

Emerald Park Retirement is a very nice facility, but a bit too expensive for us. The rooms, as well as their dining area, are very nice. Their residents seemed to be OK.

Cindy46

3

April 30, 2014

I visited this facility

We went to Emerald Park. It looked nice, and the people were nice. The guy who was touring us was nice. His parents actually live there, and he introduced us to them. But my mother wasn't too thrilled with it because the people looked like they were sitting in wheelchairs, falling asleep. She's 78, and she's not at that point yet. So she just needs a little help, but she can't live on her own. The staff was friendly. The rooms were too small. It just wasn't what we're looking for. It's a nice place and everything, but it has small rooms, and it just didn't look like it was for my mother. The people weren't lively enough for her. Maybe it was just an older group that was there.

Daniel9

4

March 27, 2014

I visited this facility

The rooms were smaller at Emerald Park Retirement, but they're OK. I think they had more access to people. You can see that everything has more open areas. They didn't have a lot of areas where people could just disappear and they wouldn't notice something happened, where they won't be looked at. There was more staff, more activities, so it seemed like you get more attention there. If something happens, people can respond to you right away. They had some exercises, and they have somebody come in for entertainment.

Jaime3

3

March 27, 2014

I visited this facility

Emerald Park Retirement was like a three-star facility. The rooms were nice. The staff was very good. However, the average age was too high. If I were 85 years old, I would love that place, but I'm 68, and the activities were geared for people who were in their 80s. There were a lot of people using walkers and wheelchairs, and I was turned off by that because I have my health issues, but I'm active and I go to the gym. I also didn't like the neighborhood. I thought it was a little bland because there was a lot of low-rent projects. There wasn't really good shopping around in the immediate area.

Caring78956850

4

February 28, 2014

I am a friend or relative of a resident

For 10 days when I was out of the country, I placed my mom at Emerald Park. She was there in November 2013. My first impression of it was very positive. The staff's work ethic was very good. I like the manager who is a very good person. Everything was fine. My mother was in a room, not a shared room. The dining room was very nice. My mom said the food was okay. With regards to activities, she participated in some calisthenics, but she is 97 years old, she can't do too much.

Robert79368550

4

February 26, 2014

I visited this facility

I was treated very well by the staff. We had a nice tour and I would say that between the two facilities I’ve visited, Emerald Park seemed more of an independent style living versus the other facility. I got to see more of the residents at Emerald Park moving about the facility rather than being bound to wheelchairs. I didn’t see any deficiencies with regards to maintenance and cleanliness. It did seem that it had the atmosphere of a more open area because the building was more of like high rise. It reminded me of a hotel style of living. Its dining room was in a sort of a high ceiling internal courtyard type of a setting.

charles2727

1

October 14, 2012

I visited this facility

This facility was terrible. The food was prison food. There was a common room the size smaller than the room we lived in. If you didnt take your meds you were thrown out. They are infested with Bed Bugs. Good Luck if that is where you are Going

joshiie

4

June 23, 2012

I am a friend or relative of a resident

First off the scenery of this property is very beautiful. I found a good amount of residents taking advantage of it and strolling in the landscape terrace that they have provided. The overall look of the community reminded me of a hotel. The staff and security were very knowledgeable and helpful during my visit. They had a full staff of nurses readily available for any emergency or non emergency calls. Each room had a bed alarm for the resident to call for nurses assistant. The dining room reminded me of a 5 star restaurant with wonderful service. The auditorium was spacious and used to show movies at night for the residents. I recommend this for anyone who is thinking or already in the process of searching for an assisted living facility for a loved one. I feel like they exceeded expectations in all categories. I am very thankful for all the hard work they do each and every day.

Mick jones

4

April 14, 2012

I am a friend or relative of a resident

This assisted living facility is one of the best of its kind and provides the independence, assistance and the amenities one is accustomed to. As a resident, you'll be part of a community that caters to you and that understands your vision of retirement life. Day starts with a walk on the landscaped terrace, a cup of coffee in the gazebo or participation in an exercise group. They offer lot of enriching activities and optional outings that make life interesting and fulfilling. Freshly prepared meals are served three times daily in the dining room. Special requests are welcomed for individual dietary needs. Guests and family members are always welcome to stay for mealtime. Private, secured entrances, private rooms, 24 hours personal staff support, housekeeping, laundry, linen and towel service are available. High intensity of care is offered to let the residents feel at home. Safety and security of residents is given top most priority. Nurse call buttons in every room and restroom, full wheel chair accessibility, bed alarms etc are installed to make it convenient for all. I kept my grandfather here for 4 years without any worry. I would recommend this facility for all those who want their loved ones to stay at peace and comfort.

commercesd

4

April 7, 2012

I visited this facility

We liked the look of Emerald Park Retirement facility in Hollywood, FLA. It resembled a nice hotel and looked very inviting. The grounds around the main door were nicely kept, with flower beds and nicely manicured grass. The main receiving area had fresh flowers. All of the communal areas were fresh and bright and we could see activities occurring, from reading to games and other resident interactions. Some seniors were in the nice-sized library using the Internet. There were a variety of living arrangements available, from large efficiencies to unfurnished and furnished. Each was equipped with temperature controls, emergency systems and safety features. The units we saw all looked comfortable and personally decorated. The residents are encouraged to participate in physical activity as much as possible. There are exercise classes, weight training and other equipment. Residents may also walk safely around the lovely gardens and patios. There was also a very large enclosed courtyard for residents and their families to enjoy. The auditorium shows movies regularly. Events and outings include restaurants, art museums, the library, local films, dining and theater. The dining area was elegant and spacious. The food choices looked nutritious and delicious, as well as the regular snacks - offered continually. This is a well-designed facility with caring and attentive staff. All of the resident's needs appear to be met easily and efficiently, in a friendly and caring manner. It was clear that the residents really enjoy living here.

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Services and Amenities of Emerald Park of Hollywood in Hollywood, Florida

Licenses

  • State Licenses: 9431

About Emerald Park of Hollywood in Hollywood, Florida

Emerald Park of Hollywood offers spacious private and semi-private apartments for an inclusive monthly rate. Our professional team of care managers ensures excellent care and services. Emerald Park’s staff help residents with activities of daily living such as bathing, grooming, dressing, taking medications and making sure they eat well.

Throughout the day, care managers offer residents three chef-prepared meals daily, social activities and outings, chauffeured transportation and a personalized care and activities plan that suit residents’ abilities and needs.

Map of Emerald Park of Hollywood

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