Imperial Club Independent Living

ReviewerLD#010123B

I toured the Imperial Club Independent and Assisted Living Community. The service was nice. The greeting was very nice in front, but it was kind of too busy. They had only two elevators, one wasn't working, the other one was too small and took a long time waiting, so there was a lot of traffic. It just seemed too busy. The physical appearance was average. I wouldn't say excellent because it barely grabbed my attention. It was very hard to find a parking space at that place. It was clean, but it wasn't one of those wow type of things. The grounds were clean, but it was just like a regular place. The guy in the front was very welcoming and very friendly. He knew everybody there. But the lady who gave us a tour was kind of busy. It didn't feel like she really put the time into it. At first, she was very friendly, but then when we said we were just looking, we could tell the change of tone. It felt like she thought we were just wasting her time. That's how I felt. It's like I was throwing every question at her to get the information, because she didn't carry them out. So that right there was a turnoff. If this is how it's going to be at the beginning, what would the services be like if my father would move in there? I was really turned off. I can't be suggesting things for improvement as I was dissatisfied after that meeting. The introduction there didn't feel like it was a welcoming place. She should have been a little more friendly. The only reason why I didn't go down to one-star for my overall rating is because the guy in the front greeted us very nicely.

Provider Response

Barbara

We went to the Imperial Club Independent and Assisted Living Community. It's privately owned, and my mom's not qualified. The tour experience was very good. It was very clean and it seemed organized. The staff was very respectful. The rooms were very spacious and very clean and tidy. We Just went to the hallway, and my mother couldn't walk anymore, so we didn't get a chance to go see the cafeteria or anywhere she was going to. The facilities were kept up. They have game nights, they have a lot of activities, arts and crafts, and ceramics.

Provider Response

Carmen

My sister is at Imperial Club Independent and Assisted Living Community. It is the nicest of the affordable ones. I like that three meals a day are included and there is no stove in her apartment. So, the danger of her cooking isn't there. You can bring in a microwave if you want, but they provide a refrigerator for you. I like that they have housekeeping services and linen services once a week. The facilities are very nicely kept, very clean, and very comfortable. It's a very nice building with a good size patio area. Her apartment is large enough and comfortable. Everybody is very friendly, very sweet, very patient, and understanding. They are excellent. The food is excellent, too. They have activities every day of the week such as exercise activities, Taichi for stretching, chair yoga, bingo, game nights, movie nights, live music on the piano played in the lobby at least four days a week, and other forms of live entertainment. They also have a reading room, a library kind of setup, arts and crafts, and a pool where they do water exercises. The pool is very, very clean and very nicely kept.

Provider Response

rosie18

We moved down to the "holy city" of Miami and we were looking for a place for my father in law. The daily meals included in rent, activities and location lured us in. My father in law has been a resident since May 2021. Since then, unfortunately my father law health has declined and so has the Imperial club management. First of all, they implemented a policy to charge an additional $3 per meal per day if you choose to have your food delivered vs. dining in the "restaurant". Their restaurant service is abysmal, food is cold, service is poor, and honestly the portions keep getting smaller and quality keeps going down. He prefers the food delivered because his aides can heat it up, and for that he is penalised an additional $3200 a year. We have requested to avoid the charge that his aide go down and get the food so they dining hall does not have to bring it up, and they refuse to accommodate. Next, a lot of residents have full time aides, and again, my father in law is no exception. It is very difficult to find good CNAs right now, between vaccine issues, inflation, etc, to find people you trust do a good job has been difficult. We have two wonderful aides right now. Today, I found out that management implemented a new policy that all visitors will need their ID withheld in a box at the front desk for the duration of their stay. Their ID will sit in an unprotected box at the front desk until they leave, and at the point it will be returned. First of all, most of the aides work for days at a time so that means being without your ID for days, and having it stored in an unsecured location where it can be easily stolen or copied. Both of our wonderful aides, who work for us, and not Silver tree, are going to quit. This is not industry standard and above and beyond cruel to the aides. The quality of care my father in law receives is dependent upon the aides, and not policies of Silvertree. To add insult to injury, Silvertree implemented this policy today, 1 week before Thanksgiving, and I was told all leadership won't be back until after Thanksgiving. This issue will go unresolved for at least a week with no attention given by Silvertree. I post as a warning to others, we now have to find a new home for my 91 year old father in law because Silver tree is making it impossible for us to keep our wonderful aides, which frankly is more important to his quality of life. Bottom line, They nickel and dime seniors, and treat your private aides cruelly.

Provider Response

Federico

My mom moved into the Imperial Club Independent and Assisted Living Community last week. It seemed like the staff was pretty friendly, the price range wasn't too high, we had a lot of questions, and the people helping us out were available. Even before we sent them the information, they even had the introductory part so that was nice. The apartment was much better than what I expected, they sent some photos which looked nice, but it was not what I was thinking, and when we actually went there and they showed us the apartment, it was much better than what we'd want. The independent living side seemed very clean, I liked that they followed all the COVID regulations, which was also really good, and overall it was well kept. So far the only thing that was a negative was they did not bring up her third meal one night. My mom told me the food was OK, and they did offer the option to ask for something if you didn't like the food, but mom was not completely happy with the food.

Jerry

Our overall experience with Imperial Club has been very good. No issues, everything went pretty smoothly. They answered all our questions. There is always someone available and someone got back to us on a timely basis. Most importantly, my dad is happy there so far. The room is very nice and very clean, and it's a good size. He got a 1-bedroom. Everything is clean, there were no issues. He got his furniture delivered and so forth. My dad is satisfied with the meals. He gets three meals a day which is breakfast, lunch and dinner. He hasn't been able to take advantage of the activities that much because of the Covid situation. It has been very restrictive. When we got to the tour, my dad was satisfied with all the activities that they had there. There are plenty of things to do when things get back to normal. The dining facility looks like a restaurant, but it is closed due to Covid. We got to tour everything and everything looked fine. The price is very reasonable, too.

Provider Response

SandraBudys

We live in NJ. From the moment we walked into the Imperial Club, we knew it was the right place for mom. We felt so welcomed by Laurie R., the Marketing consultant. She has been so helpful to mom from the time she moved in last August to now. She takes time to check up on mom as well. The apartments are newly renovated. The meals are delicious. Three meals a day are delivered to moms apartment daily. The staff is very accommodating and helpful. Imperial club has been a very comforting place for mom to live during these stressful times especially since we live so far away.

Provider Response

Phyllis Conley

I've been living at Imperial Club for almost four years now and when I was asked to write a review I was more than happy to do so. I lived and worked my entire life in New York City and retired in 2014 at the age of 80, after serving as a fundraiser for two educational institutions. I loved my life in NYC but started to think about what I wanted to do as I faced my golden years. If there was one thing I was sure of it was that I wanted to give up cooking, housekeeping and laundry. Also, the winters in NYC were getting to be more than I could handle. I decided to go online and check out retirement homes in Florida. I eventually decided on Imperial Club and have never regretted my decision. I love my spacious one bedroom apartment , the rent is affordable and I love the view. The staff are compassionate, caring, supportive, thoughtful and fun to be around. The Activities Director goes out of her way to keep us engaged on a daily basis and every holiday is celebrated. We are offered three delicious meals daily and even have an alternative menu to choose from. We have transportation to take us to doctor appointments, restaurants, shopping, and the largest mall in all of Florida, Aventura Mall, is ten minutes away by car. We walk out the front door, turn left and we're within walking distance of a mini mall with all kinds of shopping available. If we turn right, we can walk to a Walgreens. If we cross the street, there is a major department store. The nearby Aventura Arts and Cultural Center offers wonderful events and shows. Everything you could possibly want and need awaits you at Imperial Club.

Provider Response

rachelpaul

I recently moved my dad into Imperial. The staff is beyond sweet and helpful. The one bedroom apartment is very large and new. We had to move quickly and literally registered him and moved him in all in one week. The apartments come unfurnished but we made it so nice for my dad. There are so many activities and he seems very happy. Beautiful neighborhood. I’m very very happy to know he is there.

Provider Response

Joyce

My parents live in Imperial Club's independent living. They complain about the food, but they said that the staff is really nice and they really like the staff. My dad says that the staff is very engaging. They have a pool, they have activities, and they take the residents out to the mall, to lunches and so on. They also have some issues. The elevator seems to be a problem, and they can't seem to get it fixed so there's 2 running at a time. The have new owners and they've been working on making it better. I've never had the food, but my parents hate the food, they say it's terrible.

Provider Response

Kelly

I was very impressed with Imperial Club. It was well-kept and very friendly. The lady who showed us around was extremely knowledgeable. I like the activity calendar and the bus that were picking up the residents which was impressive. It was nice that they had a valet guy who would park your car for you free of charge. They had an ice cream shop and a beauty salon.

Winona377222

I liked Imperial Club quite a lot; the manager there was very friendly and very informative, and she took us to several different apartments. The price seemed to be very competitive. We actually had lunch there, and it was excellent. Everyone was very nice, everything looked clean, and it was what I would have expected it to be. It was in my general area, so I could continue on with the activities in that area.

Paulette855770

Imperial Club Independent and Assisted Living Community was a very nice place and perfect for what I need. It was excellent and clean, and the residents were busy doing activities. The bedrooms were perfect and didn’t have a full kitchen, but the place had a lovely dining area. The staff was very accommodating and very friendly. The residents were having a good time. I liked that they had a lot of social activities. I loved their library; it was stacked with books and perfect for me.

Caring114302650

Imperial Club was very nice and active. It’s in a very busy location. It was about two or three blocks from the mall if you are independent and you wanted to go to a movie, and do some shopping. That was very pleasant. It was a good neighborhood. Their activities were very good. Their apartments were complete. They didn’t have washers and dryers but they did offer a laundry service. The facility has about 12 floors in it, only three are assisted. They had a lot of entertainment, people come to entertain a couple of nights a week and they had movies every night.

Provider Response

Allan6

My dad stayed at Imperial Club for two and a half months. It's an excellent facility across the board. Everything was wonderful. The people are very warm. The activities are great, and the place was clean. A perfect record. He had a one bedroom apartment, and it was very nicely done. They give you room service once a week. They have piano music where a guy comes in to play the piano. They have bingo, restaurant outings, and free market outings. They have their own bus that takes people to doctors. They have a swimming pool, an exercise room, and their own beauty salon where you can have your nails and hair done along the premise. The food is very, very good, and they serve three meals. The only negative for me is that you have to be there at a certain time between 7 and 9 in the morning, 11 to 1 in the afternoon, and 4 to 6 at night. I find that it is too early. It’s a very well kept facility. They have parking underneath and parking in front of the place. They also have pools that are nicely kept. They have tablets outside where people can sit. It's very tropical with a lot of trees; it's a nice setting. The only problem there is that they only have two elevators.

mrzzz

I have only been here in Imperial Club for two months, but what I’ve seen seems fine. It’s a one bedroom apartment with a living room, a small little kitchen, bathroom, and a bedroom. The food they have was good, but there were bad days too. The dining room is setup like a restaurant; it’s very nice. You have a menu, and you choose what you want for each meal. There are all kinds of activities like swimming and exercise cycle.