StoneCreek of Flying Horse Senior Living

jbari

Moved my brother out today. Found him in very poor health condition; admin and “wellness director” were unaware…too busy sitting on their butts in their fancy offices. Under staffed. Poor housekeeping. They don’t follow care plans and don’t even do the simple tasks such as laundry, bed changing, emptying trash, bed making. They dumped my brothers clean? Laundry in his closet in a trash bag one week; he thought they lost his clothes for several days. They did lose his bed sheets. Food service is inconsistent and they even ran out of milk for a couple of days once. They run out of food items as well and serve whatever they can find. Many younger, in-mature staff goofing off, and on their phones a lot. No RN on site. Kitchen staff is always short handed and blasting hard rock music so loud you can hear it down the hallways. Advertised podiatrist visits; not true. They act like a hotel instead of an assisted living facility, helping people and getting to know them. Can’t be trusted. They advertise and promise dentist visits, dermatology…but end up being in consistent with this and I found out later they don’t have doctors come in; they are nurses. Lots of promises and lies when you check in. My brother was bullied by other residents during card playing in an activity room, twice. Housekeeping is poor; no dusting for the entire 5 months. Dirty bathrooms. They cleaned the shower ONE time in 5 months. No sanitizing or hand washing between resident care or upon entering residents rooms. Staff turnover is frequent. Lazy staff sitting around on their phones and gossiping EVERY time I show up for a visit; including the director. I found 2 cock roaches in my brothers room as I was moving him out. Beware.

Provider Response

FHN

My 90 yo Mom currently resides at Stonecreek of Flying Horse and has lived there since March. She loves it! The staff and management are very involved, attentive and lovely to work with. They had some major changes in leadership months ago and I would now highly recommend this facility for everyone!!!!

Provider Response

Julie

My mom moved into Stone Creek of Flying Horse. I'm impressed with the facility. We've had a couple of hiccups with the staff, so we just need to get those resolved and everything will be fine. I think the meals look really good. I had dinner with her there. It was really yummy. The varieties that I've seen have been nice. They do have a gym. You sign a waiver to use it. They have a salon. I've not used that yet with her, but I know that it's there. It's been too cold to go out in the courtyard. For me it works out really well. It's ten miles from my house, and the area itself is nice. It's near an ice cream store, so that's most important; my mom likes ice cream. It's fairly close to some shopping.

Provider Response

Mario C.

Don't send anyone you care to this facility. Poorly run facility with short staffing. My mother in law was in for 4 months and it was terrible. during the last month had to pay an additional $31/hr for someone to take care of my mother in law. Leadership should be fired. They said they would do things but did not.

Provider Response

Ruth

I toured Stone Creek of Flying Horse in Colorado Springs and I saw the independent living. I met the manager there who was very helpful in telling me that they could not accommodate my dad and what he needed because he needed more than they could offer me. She was particularly helpful. It looked like they had a nice dining area. I didn't see any meals served, but it looked like a very nice and new facility. The room I saw looked very large and I remember they had nice closets. They also have very large hallways. The lady who gave me the tour was very friendly and had a good customer approach. She seemed patient, she didn't seem overly rushed. She did have a lot of people looking, so for her to remain patient under that, was great. The facility is brand-new and hardly populated.