Hemsley House at University Park

James

I toured the facility. It was nice but older than the established operating facility. The staff was very caring but there were not as many people available. I saw where their dining facility was, but I did not try any of their food. It was nice, it was smaller, and it looked clean and very welcoming. The number of circular and square tables and linen, regular cotton tablecloths was well laid out.

Lynne

I did not like the rooms here. It was almost like having two separate unrelated people in the two rooms. Then there was just kind of a little anteroom where the kitchenette was. The living quarters were not good at all in that way. The rooms were not like little apartments. They were kind of institutional. The common spaces were very nice. They should take Fox News off of their public space television. It was an OK tour. I wasn't sure why I wasn't able to see the rooms more freely.

SJ

We toured here. It'll start out with assisted, and then as my dad's dementia progresses, we'll go to the memory side if I choose that facility. It was beautiful. As soon as we walked in it smelled like fresh-baked cookies. The receptionist was very welcoming, and she was explaining just how good she thinks the company is, and that if they had a facility in Wisconsin, she would put her mom in one, and she just kind of explained how well the residents were taken care of. When the tour started with the activities coordinator, she was very thorough. She showed me everything they had to offer. She was able to show me the four different floor plans. It was very like descriptive. She took me to the kitchen and took me to where they get their haircut. She showed me their laundry facilities and the list of activities that they have every day. They have seven or eight activities that last throughout the whole day. They cater their activities to the residents, and all the residents that I saw were very well taken care of. All the CNAs and the nurses and all the staff that works with the residents were very, very approachable, and you could tell that they enjoyed their job. It was just amazing. And they have the cutest, most beautiful cat on the memory side. It followed us around and it was affectionate with the residents. It was just awesome. Nobody was eating at the time we went, but the staff explained that there's no assigned tables and they can sit wherever they want. She showed me the menu and it was awesome. They have their food that's offered every single day, but then they also had three other choices specific for that day that the residents could choose. And the food wasn't just like your simple cheeseburger with french fries, but it was pulled pork with mashed potatoes and broccoli. I told the lady that if I could move my dad in today, I would. I did not taste the food, but the residents on the memory care side were in the middle of eating, and it smelled delicious. We looked at two floor plans and they looked great. They looked like miniature houses. We would have to furnish them ourselves, which is totally fine. Each room that I saw had a wonderful view. They even had a garden outside and a patio, which was super cute. The garden didn't have any plants in it because it's winter, but they have a whole setup out there for vegetables and herbs. I was just pleasantly surprised with everything. They had very big TVs and had a Western showing like the older programs because the residents are older.

Peggy

It was a slightly larger place, but it was a quiet neighborhood. The staff was just very helpful and very knowledgeable. It was groomed, landscaped, and maintained, and it was a nice location. They had a variety of rooms, studio, one-bedroom with a living room, and they were all pretty good sized and pretty nice. The outdoor space was OK.

Gary

It was acceptable, although it was mediocre and very institutional. There was nothing spectacular about the rooms. All I saw was the kitchen, but they did not invite us to lunch. It didn't feel homey; it felt like you're really walking into an assisted living facility.

Genie226157

We were not impressed with there activities because it didn't seem like a lively place. We felt it’s not a good fit for us as it’s geared more toward older people. The tour was a little bit disoriented as the staff who gave us a tour had to leave and someone needed to take over.