My mother stays here and they have been very good to her. The physical Therapy department is extremely amazing! They are caring and compassionate. I have had my share of complaints and everyone of them has been addressed. Kim the Executive Director and the Assistant Administrator are just amazing at addressing concerns and issues. Kim addresses issues promptly. There is some rude staff at this facility. The Dietitian there has no warmth to her and does not listen to what the family wants for their loved one. I am in charge of my mothers care and my mother always weighed 140-145lbs. My mother went up over 170lbs at this facility. My mother is 4 ft, 11 1/2" and that weight is crippling. Her spine doctor said she needs to watch the weight because her spine has to carry the extra weight. The CNA staff kept sending me home with pants and clothes that no longer fit mom. Every week for a while I would say on not more clothes that dont fit her, what is going on here? When I spoke to the Dietitican she said well her weight in the hospital previously this year was 160-172lbs. They never asked the family what her normal weight was. The dietician just assumed that was her normal weight without asking anyone in her family. Mom lived with me a year ago and her weight was 135lbs. I was never invited to a care plan meeting or I could have told them what her baseline weight should be. Any educated person would know that someone 4' 11 1/2" should not weigh 160-170lbs as a healthy weight. There are charts with weight ranges based on height and age. The Dietitian is just about as cold as she can be. She never called me back about mom weight and then would barely give me eye contact during the 3 minutes that I spoke with her. It truly seemed like I was more of a bother to her than anything. Everyone gets busy and has tough days. I have been in Healthcare Admministration for 20+ years and would never tolerate poor customer/patient services. I think often people forget that they have jobs because of the patients and their families. I have never spoke with Sue Ellen before this time, so its not as if I have ever taken any of her time over the last 5-6 months that my mother has been there. I did not know that a 3-5 minute meeting would be an issue. I am very supportive of the staff, CNA's, Nurses, PT staff, and Assistant Director of Nursing as they have been really good to me and my mother. I feel they truly love my mother. For the most part Life Care Centers of America truly has shown me that they care about my mother and her care. Patient services is not the role for everyone and they should evaluate what makes them happy and find their niche. Unfortunately, when you are dealing with patients and the families that love and adore them, you will get concerns and they must be addressed with professionalism and compassion. People should stop step back and look at the way they come across, focus on knowing that family members care about their sick family member. They should be pleased to know they love and care about their parent of loved ones care and appreciate that they want what is best for them. People must remember that if they live long enough, they too will get old one day and they should hope they have a care advocate and someone to fight for what is best for them.