Manorcare Health Services-Hemet
1717 West Stetson Avenue, Hemet, CA 92545
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Reviews of Manorcare Health Services-Hemet in Hemet, California
3.47
(19 reviews)
Facility
5.0
Staff
5.0
Food
5.0
Activities
5.0
Value
5.0
Shirley
5
|
November 13, 2021
My mother was put in ManorCare Health Services-Hemet for rehab after her surgery. She was getting therapy for that, but now she couldn't do it, so now she's basically under just maintenance. They're caring for her now. She can't even do the rehab at this point. They're great. She's very clean, they're very caring, and they call me and let me know what's going on. They're very proactive and trying to do the very best thing they can for each patient. I feel very secure with her being there in their care. I can call them at any time and they call me, so we're working very closely together for my mother's benefit. Her room is very clean. She shares a room with another woman. They're basically hospital-type rooms. It's set up as a hospital. They're very strict with visitors, especially during this COVID situation. I like the fact that they're very safety conscious, and they really take good care of them. They seem to have a nice staff, and they have enough staff for the patients, so they get very, very good care. I don't think they're overwhelmed by patients at all, and it's full all the time in there. They're staffed very well, so each patient is taken very well care of. It's a nice and clean facility. It's a single story, but it's very sprawling. It's very big. They isolate some people. They have it set up just like a hospital. In talking to other families that have come there, I know that mainly those people are placed there after a surgery, or some type of hospitalization, and they're put there for convalescence. A lot of times the families are worried about what care they're going to get, and after being there with my mother and everything, I've reassured many of them that they're getting really good care. They're in touch with their doctors and their patients are the most important. They put their patients first.
Provider Response
Frank
4
|
October 9, 2020
My wife is in the long-term care at ManorCare Health Services-Hemet. I like the individual personalized level of attention where the nurses actually establish a relationship with the patient. However, there was one problem. Her first year there she sustained an accident. She was being incontinent changed and she fell from bed, and that's one dark spot with my relationship with ManorCare. It was not a pattern of negligent behavior on their part, it was a one-time isolated incident. We did file a lawsuit and we prevailed. The settlement was made and we moved on and she stayed where she is. The staff is very personal, personable, and professional. Although for a while their management had a policy of having minimal shifts come in. They were understaffed, they were spread too thin, and consequently, accidents happened. But as far as I can tell, that has been corrected. They have good staff, but due to management policy, the staff was sometimes pushed a little too hard. The food is excellent, my wife said even to this day it's very good. The place is very clean, I am told by nurses that it's one of the cleanest around, there are also no foul odors; it's spic and span.
Provider Response
Lorraine A. Garcia
5
|
January 31, 2019
I presently have a loved one at Manor Care at Hemet. I would like to comment on how far my husband has progressed since being a resident at Manor Care. The care is awesome and it comes with a very caring and compassionate nurses and people. Activities has come a long way with him, as being more social, too, as far as Bingo, ice cream socials and Sunday church are just some of the activities that go on. The activities staff are very enthusiastic and cheerful in keeping him in touch with current events. After almost 4 years, my loved one is eating again. The food is excellent and well balanced and he is enjoying eating again. I want to thank his Unit Mgr, Arlene, who manages his section and all the wonderful nurses that tend to my husbands care. She is very open to our concerns and remedies any issues promptly. Especially, Arni, Ester Tara, Silvia, Ana 0., Ana , Heidi, Tiffany and Berniece and many others. They all have been awesome in the care of my husband. The place is well kept and very clean and so is his room. His bedding and sheets are always clean. As well as he is being kept clean. Thank you ALL Manor Care for the excellent care of my husband. Regards, Lorraine A Garcia
Provider Response
SALLIKAY1104
5
|
May 24, 2018
My 93-year-old mother was in Manor Care for a week. She was treated like she was everyone's mom and grandmother. The staff was amazing, kind and patient. They made her feel so special. They have so many activities for the residents and, if family members are present, are invited to attend as well. There's even a patio with a grill for picnics! But, again, most importantly, was the staff and how my Mom was treated. I was so impressed as was she, She always felt safe and both cared for and about. This place is wonderful! I would recommend Manor Care to anyone and everyone!
Provider Response
Lindarooney
5
|
July 16, 2017
Manor Care is the best nursing home & the only one I would go to.. Everything about the facility is great. I would really like to point out some special people you have working for you.. First Porscha is an angel, she was so kind to me & went up & beyond what she needed to do. Dallas is th only male CNA I have ever liked, he really cares. Andy in PT is beyond good. Connnie the social worker is so kind & helpful. Also a few others that made my stay so much better. Lupe, day shift, Guadalupe, Eddy, Olivia, Connie and Elsa to name a few. You are so lucky to have these workers. Thank you from the bottom of my heart. Linda
Anonymous420588
2
|
March 29, 2017
My dad was in temporary rehab at ManorCare. They happened to have a contract person who was working with Dad, but he wanted none of it. There's one thing that was so critical. They told me not to worry because they have a plan of care and that they'll take care of it, so I thought that was so good because the last thing I need is one of those calls saying "he's on his way home." Guess what they did? He's on his way home. My dad can't take care of himself, and he can't even walk ten feet. I asked what happened to the plan of care they promised me, and they gave me a whole bunch of blowing smoke. I was so angry. They didn't give him any medication at all and just blew off any responsibility. My stress was through the roof. I use nothing but potty mouth to describe them. There were some good people who were trying hard, but you do not discharge a patient into a dangerous situation without contacting a relative. They're asking somebody with dementia if you want to go home and if you're okay by yourself. That's stupidity, and I hate them.
Provider Response
We are sorry that you had a negative experience at our center. Although we cannot discuss any specific issues on this site due to patient privacy, we would like to talk with you about your concerns. Please contact our Care Line.
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Services and Amenities of Manorcare Health Services-Hemet in Hemet, California
General
- Resident Capacity: 178
Medicare
Health
1.0
Overall
1.0
Quality
3.0
Staff
3.0
About Manorcare Health Services-Hemet in Hemet, California
Manorcare Health Services-Hemet is a Senior Living provider in Hemet, California that offers residents Nursing Homes services. Contact Manorcare Health Services-Hemet for more details on services and rates.
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