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Rio Vista Post Acute Rehabilitation

10323 W. Olive Avenue, Peoria, AZ 85345

(855) 798-2040 (Caring Family Advisor™)

2.6

(16 reviews)

Offers Independent Living and Nursing Homes

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Rio Vista Post Acute Rehabilitation

Peoria, Arizona 85345


2.8

(16 reviews)


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Glendale, Arizona 85305



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Reviews of Rio Vista Post Acute Rehabilitation in Peoria, Arizona

2.6

(16 reviews)

  • Facility

    2.5

  • Staff

    2.5

  • Food

    2.4

  • Activities

    3.0

  • Value

    2.3

Disgruntled Family Member

1

March 27, 2024

I am a friend or relative of a current/past resident

Rooms are old...the whole facility needs an uplift. The nursing staff were very nice to my loved one. Jason in PT was amazing! This rating has nothing to do with the CNAs or Jason. Management is a joke! You have a lazy Case Manager (Harry) who spends more time on personal phone calls then he should returning calls made to him and/or messages left for him. No one EVER answers the phone at the front desk...I'm sure they screen their calls. They DID NOT provide proper PT/OT assignment at discharge and won't answer their phone or return a call to fix it. The communication with their home health referral is just as bad as they are. They need better people running the office to make this place they it should be. Once they get you out of there...you're on your own. Nevermind the statement they have on their forms encouraging you to call if you need assistance within the 30-days of discharge. I've spoken to someone ONE TIME.

Don B

4

March 18, 2024

I am/was a resident of this facility

I went to Rio Vista for post surgery to have IV administered and therapy. Was not happy at first with the care provided until I got use to their program. Very happy with both Ernie & Jason, excellent care. The nursing staff was professional with a few exceptions.

Pam

1

December 27, 2023

I am a friend or relative of a current/past resident

My husband spent one night there. When he arrived the nurse did not come in to get to know him, but she did seem caring. The nurse the next day was not at all pleasant, to say the least. The beds were old and uncomfortable and there were holes in the walls. One bedside table was so damaged it would not be possible to clean it. The bathroom was old and dirty and completely wrong for a patient in a wheelchair. The toilet was tiny and the seat was loose, the floor was filthy. The food was awful. I got him out of there the next day

CoyoteKW

1

March 14, 2023

I am a friend or relative of a current/past resident

Understaffed nurses, management will not call back. Left message after message and no one cares. Food is Terrible. Nursing staff will leave patients for hours, understaffed and overworked. Physical therapy needs not met. Doctor doesn't show up half the time for patients. Will NOT Recommend this facility!!!

Rick

4

February 18, 2022

I am a friend or relative of a current/past resident

My mother is in Rio Vista Post Acute & Rehabilitation for rehab. I noticed that the people that work there are very friendly, very professional. The facility is immaculate and it's very clean. It's an older facility, probably, but it's very clean. I'm impressed with the health care workers there. She's going through physical therapy five days for one hour a day. She has a roommate, so she's sharing the room with another.

kris sigg

1

January 13, 2022

I am a friend or relative of a current/past resident

Bad food- bad service. Treat patients with no respect. Do not know when to even call 911 during an emergency. Father died in the way to the hospital but Leslie thought it was nothing and finally called 911 and said it was a no emergency situation. Really depressing place with people who do not care.

bolinger

1

October 17, 2021

I am a friend or relative of a current/past resident

My mother is a resident of this facility for rehab purposes and every day she has complained about the staff and how they talk and treat the patients. She has been received food that is below standard and they have allowed her to fall and called it a slide to the floor. I have left numerous messages and none have been returned.

rebekahp

1

September 4, 2021

I am a friend or relative of a current/past resident

My mother was admitted to Boswell hospital and it was recommended that she do inpatient physical therapy due to weakness. My mom is 52 yrs with medical issues due to unmanaged diabetes. Me and my sister are the caretakers for my mother (live separately) and my two younger brother live with her & help out. My father passed just last year at 52 so the well-being of my mother is our top priority. I was handed a list of rehab centers to choose from which were basically all nursing homes, so immediately I felt defeated and sad for my mom. Rio Vista was the only facility that had someone available to speak with for information. Below is a list of why I’m rating this facility with 1 star: 1. Brenton, the admissions guy (Director of Marketing) was very professional and helpful. He made me feel comfortable enough to choose this facility for my mom to stay for physical therapy. I went over my concerns and he provided helpful info - 14 day quarantine for all new patients if not vaccinated, two patients per room for unvaccinated, showers available in room and hallways, reassured that if there were any issues to give him a call and he’d get it addressed 2. When my mother was transported at 7pm, she was left in her room until 10pm with no explanation of how things work or introduction to nurses. She was not given a call button. When she finally decided to get up herself because there was no way to call for help, nurses rushed to her and treated her like she had dementia saying “no it’s night time, see it’s dark outside, you can’t be up, it’s time for bed.” My mom is not elderly, she is not illiterate, and that’s how they treated her. When I spoke with her she was crying to me on the phone. I contacted Brenton at 10pm and he did respond and made sure to get nurses in to help her and get her her meds. This is why it’s SO important to provide a PROPER introduction for each patient. To understand why they are there, understand their sense of communication, and build some type of rapport. It’s completely unacceptable to talk to patients in a way that makes them feel like they are less of a human being… it’s so sad and heartbreaking. 2. The next day I visited her at 11am. As soon as I got to the second floor it was so hot. Their rooms are a good 78 degrees maybe? Hot enough for me to be sweating after 30mins. The rooms are depressing, a orange brown tone that makes you just feel sad. As soon as I saw my mother I noticed a decrease in her mood, and when I asked how she’s doing mentally she just shook her head no and choked up. The nurses there are not attentive, caring, compassionate, or empathetic. 3. We called the nurse in and her presence wasn’t welcoming or helpful. “What do you need?” is how she entered. I asked for a list of medications that they were giving my mom and she said “I have about 20 patients and I can’t remember off the top of my head.” I was asking for a list, not for her to recite the list for me from memory. I responded “so your stretched too thin?” She replied yes. 20 patients to ONE nurse is not acceptable and that’s when I knew I needed to get my mother out immediately. 4. No phones in patient rooms. No one answers nurses stations to reach loved one. I called twice and it rang for 10 minutes. So basically no communication to check on your loved one which is so scary. 5. No showers during the 14 day quarantine because they cannot share bathrooms with those that are vaccinated or have spent 14 days there. Only “bed baths”… which is neglect. The shower in my moms room was covered by a big board. I don’t understand why it was covered. If there’s a shower available in the room why would you not allow them to bathe? 6. 14 day quarantine basically means they are bound to their bed/room for two weeks. Not allowed in the halls. No where besides their room. The ONLY good thing about this place is the Director of Marketing’s ability to sell you on it. I appreciate his attentiveness, quick response, and ability to communicate with Director of nursing etc if you have an issue. Unfortunately it’s not enough.

personality

5

May 20, 2021

I am a friend or relative of a current/past resident

Very happy to say that the care my husband has recieved has been heartwarming to say thr least!

chuy

1

November 25, 2019

I am a friend or relative of a current/past resident

I have a family member there and the place is getting worse. Within the past 4 months residents have been being taken out of there to other locations by their family's. Ever since Rio vista has taken over it has gotten worse. Meds are not giving at the right hrs. At times residents don't get their meals and go to bed without eating. Nurses seem not to be found When needed. Or if you get lucky they make you wait like if they are punshing you and the residents for bugging them. My aunt has falling a few times and it has taken them a long while too attend to her. Their excuses seems to be that they don't have enough help. I sure do know one thing. My family pays a pretty shiny penny to have her there. We will be looking for another place for her that cares.

Karen

4

January 12, 2019

I am a friend or relative of a current/past resident

My mom is in Peoria Good Shepherd. It is nicer than a lot of the ones that I checked out. It is very positive and Christian-based. The admission person is very friendly and very helpful when we were looking and touring the area. The food seems to fluctuate. The dining area itself is nice, but it depends on who's cooking. They have wonderful activities from crafts, to painting, to nails, to trips out to Walmart or picnic, to church and to chapel services. They have a lot of different activities available to the residents.

Mike036254

4

December 27, 2016

I visited this facility

We were on a waiting list at Good Shepherd. They were pretty organized, but the food was not that good and needed improvement. The activities and shopping trips were good. It was also associated with our church. We knew people that had been there who were happy.

Caring114065450

5

September 30, 2015

I am/was a resident of this facility

The staff was outstanding. However, Good Shepherd didn't have assisted living, so you'd have to move again if you needed that. I looked at a room where a person moved out and they re-did it all; they painted it and cleaned it. The food was good. They had swimming, cards and bingo, and they had a library and a room where they put puzzles. I was there for rehab, and that's how I first got introduced to them, first time for two weeks and the second time a week. If I had to go back, I would go there.

K-W

3

August 21, 2015

I am a friend or relative of resident

My father stayed in this facility recently but we transferred him due to what we considered lack of care and PT that was beyond his needs. We believe my father was not given his heart medicine for the length of his stay which was about a week although they were told what he was taking when he was admitted. There is not a doctor on staff daily but a doctor does visit sometime during the week - unfortunately the doctor never saw my dad while he was staying there. On the day we requested the transfer, the new facility couldn't get all the records they needed from the nurse manager - I think she stalled the process until 4 pm on purpose. I usually wouldn't write a review but this is supposed to be a care/caring facility and I feel the level of care/concern was mediocre.

Allen10

2

August 12, 2015

I visited this facility

We've chosen Good Shepherd. It's the only one we could afford. I like their swimming pool, their hot tub, and their units. They have a big chapel there, too. They have an exercise room, various activities throughout the day and the evening, and movies.

Jan6

5

August 14, 2012

I visited this facility

This is one of the older buildings in the area. I decided to place my mother here because it was clean. The people were very helpful and for some reason she likes it here. She stays in a typical skilled nursing accommodation with a bed and bath. When she broke her hip, I placed her in another place. However, she was unhappy there and always alone. But in Good Shepherd, they're always asking her to join in the activities. Earlier today, after my visit, she called me and said she's going on a picnic with some trainees. She's getting more involved in this place; she's learning to reach out to others and trying to make new friends which she had never done before. They're providing her with consistent care. Nurses have been here for 5 to 7 years which is fairly uncommon provided that this is an old place. When you walk in the building, you'll see a wall of people of same faces from Monday to Friday. This has been a great help for us: for her, because she has Alzheimer's, and for me, because I don't need to remember 300 people's names. It would help more if they would remodel or fix their building. I don't appreciate older buildings; it's a mismatch. But she likes it here and that's more important. Definitely, I will recommend this place to others who are looking for a similar facility.

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Services and Amenities of Rio Vista Post Acute Rehabilitation in Peoria, Arizona

General

  • Resident Capacity: 157

Medicare

  • Health

    3.0

  • Overall

    4.0

  • Quality

    5.0

  • Staff

    3.0

Medicare Provider Number: 035183
    Ownership Type: For profit - Corporation
    Rating Date: 9/1/2023

About Rio Vista Post Acute Rehabilitation in Peoria, Arizona

Rio Vista Post Acute & Rehabilitation, located in Peoria, AZ, offers a variety of care types including skilled nursing care, short-term rehabilitation care, and long-term rehabilitation care. This facility provides both private and semi-private room options to accommodate the preferences and needs of its residents.

Organized activities and programs, spiritual activities, mobility and wheelchair assistance, social events, entertainment, health and wellness programs, facilitated field trips and outings, communal dining, and shared common areas are all available.

In terms of services, Rio Vista Post Acute & Rehabilitation offers a comprehensive range including physical therapy and rehabilitation, nurses and therapists on staff, special diets and dietary accommodations, occupational therapy and rehabilitation, acceptance of insurance, and housekeeping services.

Map of Rio Vista Post Acute Rehabilitation

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