Rio Vista Post Acute Rehabilitation

My mother is in Rio Vista Post Acute & Rehabilitation for rehab. I noticed that the people that work there are very friendly, very professional. The facility is immaculate and it's very clean. It's an older facility, probably, but it's very clean. I'm impressed with the health care workers there. She's going through physical therapy five days for one hour a day. She has a roommate, so she's sharing the room with another.

Bad food- bad service. Treat patients with no respect. Do not know when to even call 911 during an emergency. Father died in the way to the hospital but Leslie thought it was nothing and finally called 911 and said it was a no emergency situation. Really depressing place with people who do not care.

My mother is a resident of this facility for rehab purposes and every day she has complained about the staff and how they talk and treat the patients. She has been received food that is below standard and they have allowed her to fall and called it a slide to the floor. I have left numerous messages and none have been returned.

My mother was admitted to Boswell hospital and it was recommended that she do inpatient physical therapy due to weakness. My mom is 52 yrs with medical issues due to unmanaged diabetes. Me and my sister are the caretakers for my mother (live separately) and my two younger brother live with her & help out. My father passed just last year at 52 so the well-being of my mother is our top priority. I was handed a list of rehab centers to choose from which were basically all nursing homes, so immediately I felt defeated and sad for my mom. Rio Vista was the only facility that had someone available to speak with for information. Below is a list of why I’m rating this facility with 1 star: 1. Brenton, the admissions guy (Director of Marketing) was very professional and helpful. He made me feel comfortable enough to choose this facility for my mom to stay for physical therapy. I went over my concerns and he provided helpful info - 14 day quarantine for all new patients if not vaccinated, two patients per room for unvaccinated, showers available in room and hallways, reassured that if there were any issues to give him a call and he’d get it addressed 2. When my mother was transported at 7pm, she was left in her room until 10pm with no explanation of how things work or introduction to nurses. She was not given a call button. When she finally decided to get up herself because there was no way to call for help, nurses rushed to her and treated her like she had dementia saying “no it’s night time, see it’s dark outside, you can’t be up, it’s time for bed.” My mom is not elderly, she is not illiterate, and that’s how they treated her. When I spoke with her she was crying to me on the phone. I contacted Brenton at 10pm and he did respond and made sure to get nurses in to help her and get her her meds. This is why it’s SO important to provide a PROPER introduction for each patient. To understand why they are there, understand their sense of communication, and build some type of rapport. It’s completely unacceptable to talk to patients in a way that makes them feel like they are less of a human being… it’s so sad and heartbreaking. 2. The next day I visited her at 11am. As soon as I got to the second floor it was so hot. Their rooms are a good 78 degrees maybe? Hot enough for me to be sweating after 30mins. The rooms are depressing, a orange brown tone that makes you just feel sad. As soon as I saw my mother I noticed a decrease in her mood, and when I asked how she’s doing mentally she just shook her head no and choked up. The nurses there are not attentive, caring, compassionate, or empathetic. 3. We called the nurse in and her presence wasn’t welcoming or helpful. “What do you need?” is how she entered. I asked for a list of medications that they were giving my mom and she said “I have about 20 patients and I can’t remember off the top of my head.” I was asking for a list, not for her to recite the list for me from memory. I responded “so your stretched too thin?” She replied yes. 20 patients to ONE nurse is not acceptable and that’s when I knew I needed to get my mother out immediately. 4. No phones in patient rooms. No one answers nurses stations to reach loved one. I called twice and it rang for 10 minutes. So basically no communication to check on your loved one which is so scary. 5. No showers during the 14 day quarantine because they cannot share bathrooms with those that are vaccinated or have spent 14 days there. Only “bed baths”… which is neglect. The shower in my moms room was covered by a big board. I don’t understand why it was covered. If there’s a shower available in the room why would you not allow them to bathe? 6. 14 day quarantine basically means they are bound to their bed/room for two weeks. Not allowed in the halls. No where besides their room. The ONLY good thing about this place is the Director of Marketing’s ability to sell you on it. I appreciate his attentiveness, quick response, and ability to communicate with Director of nursing etc if you have an issue. Unfortunately it’s not enough.

Very happy to say that the care my husband has recieved has been heartwarming to say thr least!

I have a family member there and the place is getting worse. Within the past 4 months residents have been being taken out of there to other locations by their family's. Ever since Rio vista has taken over it has gotten worse. Meds are not giving at the right hrs. At times residents don't get their meals and go to bed without eating. Nurses seem not to be found When needed. Or if you get lucky they make you wait like if they are punshing you and the residents for bugging them. My aunt has falling a few times and it has taken them a long while too attend to her. Their excuses seems to be that they don't have enough help. I sure do know one thing. My family pays a pretty shiny penny to have her there. We will be looking for another place for her that cares.