Broadway Mesa Village

The visit at Brookdale Broadway Mesa was very well-handled. They did a very nice tour, but the rooms were too small. It had a very pleasant environment, but I wasn't impressed with the rooms because there certainly wasn't enough storage space in them. The center of the building is rectangular and centered on a courtyard, which could have been better because it wasn't very appealing. The person who assisted us during the tour was outstanding and very good. The activity director was working with a group of people, which was a very positive experience. The dining area was fine.

The place is clean, and the food is good, but the staff is terrible! The tour was wonderful with Kelly, but after moving my father in, it has been nothing but headaches for two months! The billing was messed up, the meds were allowed to run out 3 times, and they are a complete mess! The staff was very unhelpful about these problems, and were very rude! I have not had my calls returned, and they have not told the truth on several occasions. They simply want to pass the buck and blame someone else for their mistakes! The main office in Seattle were actually very polite and helpful, but this place is terrible!

I have a patient that stays in this facility. He came to me trying to call his driver (damion). I called the number that is on the card that states call for pick up. No one was there to answer. After three calls I decided to go online to look for the number. I found a number online but it was disconnected. This man is in his 80s and should not have to figure out how to get a hold of his driver to return to his home. This was Unacceptable

My mother and I toured Merrill Gardens because at the time we were touring quite a few facilities as my mother was beginning to get concerned about her health and ability to do everything on her own. She'd suffered a stroke and wanted to just ""have a look around"". We spent months touring multiple facilities. A co-worker of mine told me about Merrill Gardens because her father lived there. It was a Thursday morning when we arrived and were instantly blown away by the entrance area to schedule an appointment to tour the apartments. I'm not sure if I can mention names, so let's just call her Anne, the front desk receptionist and office gal. What a friendly person! Reminded me of one of those people you meet and feel like you've known forever. This facility does offer more than simply assisted living, but because we were there for that aspect only, that is the area's I paid the most attention to. Darling apartments! Bushes outside every window and benches. Very clean and kept up. My mother had a choice of three soon-to-be available places and she loved one of the corner one's. Outside her window was a cast iron table with four chairs. She's still as active as she can possibly be so she liked the idea of having her own area. Another thing we both really liked was the fact that their dining room was always open. There are no ""set in stone"" mealtimes. Whenever you're hungry, just as if you were at your own house, you get something to eat. Merrill Gardens offers this same thing. You can eat on your schedule and not have to worry about missing a mealtime. My mom liked the fact that she was still independent yet if she needed help with anything, from laundry to bathing to medicine, she could receive it. She's a strong woman, a retired nurse and knows a lot about her conditions. In the event she'd need a procedure done and myself or one of my sisters could not be there, she liked how the staff at Merrill Gardens would be.