Manassas Health And Rehab Center

tlhoover

We transferred my Dad from a skilled nursing facility in Bozeman, Montana to Lake Manasssas Rehab. His Doctor in Montana had refused to eliminate some of his meds and I knew that the only way to give my Dad a fighting chance to regain his health was to get him to Virginia to this facility. The staff and doctors at Lake Manassas were already working with me before I arrived in Virginia. Accommodations for medical care and strategies for my Dad's recovery were in the works long before we arrived that Friday. Our travel that Friday was long and arduous but the staff at Lake Manasssas arranged a medical transport from Dulles airport to the facility. The gentleman that transported my Dad could not have been kinder or more comforting. When we arrived at 11:30pm that evening the Admissions Director Erika L. was waiting at the door for us. They had my Dad's room ready for him. We could not believe the the efforts made to help make my Dad feel welcome, safe and familiar. The Director Amanda G. and the Admissions Director Erika L. had gotten pictures and bedding from our home in Virginia to familiarize the room. Warm cozy towels in the bathroom. Beautiful spring flowers on the bureau. Most importantly some of my Dad's favorite snacks. A few weeks have past and my Dad is recovering slowly. Each step of the process is reviewed with our family weekly. We understood that the process would take time and recovery is not in a straight line. The nurses, the physical therapists, the occupational-therapists and the administration think of my Dad as if he was their Dad. Their professionalism ,and their personalization of care is the best I have ever seen. We can sleep at night now knowing that my Dad is being cared for by professionals that love what they do and know what they are doing. Thanks Lake Manassas Rehab for everything.

Nelliebell

My famply member went in recovering from severe weakness due to a boutique of cellulitis. He needed physical therapy to be positive and aggressive. Therapists he had do not belong with elderky. They are ruse, impatient and didn't spend more than 29-39 minutes a day. He was never retrained on toileting, washing, and daily activities. He was kicked out basically after his 20 Medicare 100% days. They won't work a payment plan out even though they conform patient isn't ready to go home. Literally dumped in the car out of a wheelchair at discharge.Even with home health care, he is bedridden totally and likely will not recover. Mostaides and nurses are nice. The place is very clean. I was there every day for 5-12 hours. They forgot his food tray. Twice in one day. Always stuff missing from the tray. I spent too much time doing their research. Bad choice. I would not recommend.

pray monk

If you care about your loved ones stay away.the facility is always understaffed,leaving the patience with dirty diapers,wrong medication times and any form of order or punctuality.Always ready with answers but not a hint of work ethics or compassion.The number of urine infections and other infections caused by neglect are a sign to pay attention to before signing up with them.If you have to put a loved one here,make sure you visit daily to at least supervise their daily higiene and basic care.

winterose

This is a very small place with a big number of residents, the physical therapy room is so small they can hardly fit anyone to do much of an effective therapy, the staff of the therapy room although helpful always look tired and stressed. Now the care of the residents is minimal depending on who takes care of them and it is rotated so good luck there. We have a relative there that is hardly ever bathed nor changed during the day. If we wouldn't show up she probably wouldn't even be moved from her bed. Her clothes are not washed routinely until she runs out of clothes. The food is not you could call healthy and it looks like it is straight from a can.

Tina67

They are not attentive. They do not change my mother when she needs it and she get's UTI's. They have mixed up medications, given meds without our permission, etc. They do not take any responsibility for their errors and tell you basically, if you don't like it- get out. I don't know why they haven't been shut down.

DCGIRL

My mom is currently here. While the decor is pretty drab and furniture is a mess, the staff have been wonderfully patient with my difficult mother. Unfortunately I didn't know they just took dirty clothes to wash but we hadn't labeled them so many items were lost in laundry- no one checked for labeling. I rated this average because these are the same issues at the other skilled rehab places I've dealt with. But the staff have been very responsive and kind to her.

Screeney

My husband and I went to this facility recently to visit a family member. Finding the facility was the first obstacle. There is no signage on Rixlew Lane pointing to Manassas Health and Rehab. My husband and I found it hiding behind an empty office building that was visible from Rixlew Lane. Upon entering the facility, we had to sign-in/sign-out and state the name of the patient we were visiting. After we signed-in we were appalled. The main hallway, where most of the patient rooms are located was strewn with medical carts, hospital supplies, and littered with patients sitting in wheel chairs! As a matter of fact, that's how we found our family member. At this point I was thinking to myself "What if a fire broke out? How many of these wheel chaired patients could be saved in a matter of a few minutes?" The patient bedrooms are of adequate size but have a despondent feel to them. Confined to wheel chair mobility, our family member found the atmosphere depressing. Regarding the care she has received, our family member stated that she did not like being administered dementia tests with regularity. The only positive my husband and I discovered is the caring staff.

Nancy87787350

At Manassas Health, my dad got a urinary infection; they were supposedly changing him all the time, and they didn’t see that his urine was black. The meal was OK; sometimes the meat they were serving was so hard you couldn’t cut it, so I offered to help this one woman cut her food, and they told me if they can’t cut it themselves then they just don’t eat, and that really upset me. The food was good, and it was nursing, very clean, nice, and they do take him to therapy, but he just would go to sleep and not do it. The nurses were all nice for the most part, and I took the food to the table where my dad sits and there were like 8 people there because it took them forever.

Caring88087350

Mom went to Manassas Health & Rehab Center. The atmosphere was a little bit better. They had a daily schedule of what they were going to do for the day. They had her in church so that was good. There was always someone in there doing something with her. They make sure that she wasn't in bed all day. As far as the staff, there were a few that I could tell that it was more than a job to them. They were really concerned about the patient's comfort and different things that they are comfortable with, knowing what they like and what they don't like as far as when they're maneuvering them from one place to another. Whenever I went, there was always someone mopping or someone doing something. There was one guy that was really good. Every time I would ask him something, he didn't know 100% but he gave me enough. He would say whether she had breakfast or how long she's been up or has she had medication. Simple questions like that, he would know the answer.

lillyne2003

Avoid this facility at all costs. Volunteers mean well posting their opinions, but they don't see the neglect and overall horrible conditions the residents live in day after day. The staff is dismissive, they will hear your complaint, agree with you, and change NOTHING. If you love your grandparent, parent, friend, keep them out of there.

Anonymous91

Go elsewhere! Poorly trained staff is rude, difficult to understand, have attitude when you ask for assistance. Always saying you aren't their patient so they don't have to help you. Management does not assist to resolve problems and complaints. High staff turnover, poor staff to patient ratio. Admissions gets you in the door and puts 50 page contract in front of you and demands it be signed with out an accurate description or explanation of what you are being asked to sign. Asked of we could take it home to read over fully and return and was told that we'd have to leave if we did and we'd lose our bed. We were forced to pay for transportation and missed appointment fees because the staff couldn't get appointment dates, times and locations straight and always blamed it on someone else. No responsibility for their actions, always someone else's problem and getting the run-around about who can resolve a problem. Facility looks old, borders on walls are painted over, paint is odd colors. Bathroom towel bar was falling off the wall, bathroom always smelled of urine. Laundry was mixed with everyone else's and we found other people wearing clothes marked with other peoples names. Had to use your own cell phone or you had to wait for someone to bring you a community cordless phone if you received a call (this is also the main phone for the nurses). On weekends and evenings, no receptionist so calls went to nurses station and calls weren't sent through. Avoid this and their other facility in Gainesville. They are run by the same awful management company! They come to the facility to listen to patients and families and there is still no resolution.

C Martin

I volunteer with my church to go to this facility once a month. We stay with the residents to read, sing songs, and then go around to those who can't get to the activity hall. The staff here are very nice and accommodating. They have developed great relationships with the residents and they are very knowledgeable about what each person likes or dislikes in terms of food, activities, assistance required, etc. It makes me secure in knowing that the residents are being cared for individually and collectively. This facility boasts a calendar of events that all residents can participate in. Those who are not mobile can look forward to some range-of-motion exercises at least 3 times a week in their beds. The facility is well-kept and clean.