Sundance Inn Health Center

My mother was at Sundance Inn, New Braunfels, for skilled nursing rehabilitation. She is not someone that likes exercise, but at Sundance Inn, she enjoyed the therapy so much that she would go there even on her off days. This is a huge compliment to Christy and her rehabilitation team. You all are World Class!!! The facility is designed very welcoming, it is clean and the receptionists are nice and helpful. I visited my mother almost every day and the facility always smelt clean, which was nice for skilled nursing. My mother had a nice room on the 400 wing. She really liked the charge nurse Carrie. Carrie was so gentle, caring, and attentive. It was highly impressive to see the Director of nursing at the nurses station on weekends to ensure coverage in assisting patients; truly a sign of going above and beyond. There is true pride in the staffing at this facility. There was even one evening where I saw the Administrator walking the floors and he was visiting my mother while she was eating supper in her room.

Having to select a "step-down" facility for a family member with little notice, I had limited time to research facilities, and was also faced with the issue of most local facilities experiencing current Covid patient cases except this one, whose Covid had been limited to several staff cases early on . So, in spite of lackluster reviews and giveaway warning indicators such as phones being unanswered until calls are dropped by the system, I decided to have my family member transferred to this facility, not realizing I would (no exceptions) not be permitted to visit until the end of a quarantine period. At the time of transfer from a rehab facility to Sundance, my relative had been feeding himself, using exercise equipment, and conversing, When finally allowed into Sundance weeks later, I was appalled to find he appeared within two weeks to have lost significant weight, wasn't eating, wasn't talking to staff who claimed he wasn't being medicated, yet I could scarcely rouse him. An untouched covered tray of unappetizing cold food sat out of his reach. I was advised that an aide would come by to assist w/ eating, but he generally refused it - cold, dried out food - go figure. The lower window frame in the room had significant damage with broken wood/trim, and exposed half driven nails. Window damage debris on the floor remained unvacuumed so the construction was started and remained unfinished before moving in my relative, and no one even bothered to clean the room before allowing him to be moved in. The bed had been lowered and pushed against an electrical outlet, forcing the plug prongs in the live outlet to be halfway out and exposed at face level of the patient. Other issues may have existed, but I'd seen enough and began making arrangements the same day to discharge my relative. Interesting to see some of the slipshod practices that occur when facilities can hide behind Covid closures....wouldn't leave my dog here.

My family and I expected my relative to be cared for adequately and information shared with the rest of the family who could not see her. That didn;t happen. She was in the skilled nursing wing to receive therapy after having had a stroke. No one answers the phone over the weekend, so you cannot get updates. She became dehydrated and had thrush. When she was discharged, she weighed less than when she went into the facility. She suffered dramatically as a result. We took our relative out of this facility after she developed sores that no one in charge cared to tell me about. As a result, she could not do the therapy that would have helped her. There is a lack of communication between the staff and admin. and only excuses offered instead of remedying the problems.

My mom fell twice. When I asked the nurse on duty what could be done to prevent further falls, she told me they could educate my mom on how to use the call button when getting up. I told her my mom had Alzheimer’s and did not have the ability to remember the procedure. I asked the nurse if they could place an alarm on her bed similar to the ones hospitals place on patients’ beds who are high fall risks to alert them if she got out of bed. The nurse rudely interrupted me and told me they could not add an alarm because they are a non-restraint facility and if I didn’t like the care my mom was receiving we could move my mom to another facility. She showed 0 compassion.

I was wheeled in March and walked out 10 days later. My thanks to Julie for helping me deal with my insurance company to get admitted to Sundance. The nursing staff and aids where excellent providing care. Special recognition to the rehab. staff for getting my arms and legs moving again. David Purdy

My relative was admitted to Sundance after having a recent surgery. He was admitted to the skilled wing and had his own private room and private shower. It was really nice for him to have his own space to visit with family and visitors and not have to worry about sharing a room with a stranger. We absolutely loved the therapy and nursing team that took care of him. He was pretty picky with the food but the staff always tried to accommodate his needs and preferences. His goal was to be able to return home and that goal was achieved. I cannot thank the staff enough for the wonderful care they took of him and the experience we had. We will certainly use Sundance again in the future if needed.

My mom stayed in the rehab portion of the Sundance Inn following surgery. She was there almost a month. Most of the actual therapists were wonderful and compassionate according to her. Christy and Allie were two that she spoke most highly of. A couple of the nurses listened to her and attended to her needs. The rest…not so much. She had significant food allergies that were just simply ignored her entire stay. She did not receive some of the meds she was prescribed and the ones that she was given were not on the correct schedule. During the initial meeting with the DON, it was mentioned that when the call button was pushed, there would usually be a significant time delay before an attendant came to the room. My mom was told by the attendants they were doing the best they could while being so understaffed. The DON said that was inaccurate and that the facility was not understaffed. All in all…it will suffice to say that mom is happy to be out of there and should my family ever need those types of services again, we will not be utilizing the Sundance Inn in any capacity

The entire staff (except the actual rehab Therapists) is incompetent. My Dad's oxygen was in his nose for 2 hours and I discovered when visiting that the other end was laying on the nightstand. Only 3 people knew how to turn on his Bi-Pap machine and his "emergency button" had no batteries in it therefore no one ever came when he pushed it because they were unaware. They lost 2 pairs of pants, 3 shirts and 1 underwear. The salon person quit and every day they would tell him someone was starting... that was for weeks! He was discharged LAST Wednesday and STILL does not have his DME equipment... excuse after excuse! Beware of the care you will subject your love ones to.