Sundance Inn Health Center

Didn't choose the right facilty

Having to select a "step-down" facility for a family member with little notice, I had limited time to research facilities, and was also faced with the issue of most local facilities experiencing current Covid patient cases except this one, whose Covid had been limited to several staff cases early on . So, in spite of lackluster reviews and giveaway warning indicators such as phones being unanswered until calls are dropped by the system, I decided to have my family member transferred to this facility, not realizing I would (no exceptions) not be permitted to visit until the end of a quarantine period. At the time of transfer from a rehab facility to Sundance, my relative had been feeding himself, using exercise equipment, and conversing, When finally allowed into Sundance weeks later, I was appalled to find he appeared within two weeks to have lost significant weight, wasn't eating, wasn't talking to staff who claimed he wasn't being medicated, yet I could scarcely rouse him. An untouched covered tray of unappetizing cold food sat out of his reach. I was advised that an aide would come by to assist w/ eating, but he generally refused it - cold, dried out food - go figure. The lower window frame in the room had significant damage with broken wood/trim, and exposed half driven nails. Window damage debris on the floor remained unvacuumed so the construction was started and remained unfinished before moving in my relative, and no one even bothered to clean the room before allowing him to be moved in. The bed had been lowered and pushed against an electrical outlet, forcing the plug prongs in the live outlet to be halfway out and exposed at face level of the patient. Other issues may have existed, but I'd seen enough and began making arrangements the same day to discharge my relative. Interesting to see some of the slipshod practices that occur when facilities can hide behind Covid closures....wouldn't leave my dog here.

Provider Response

Immad

My family and I expected my relative to be cared for adequately and information shared with the rest of the family who could not see her. That didn;t happen. She was in the skilled nursing wing to receive therapy after having had a stroke. No one answers the phone over the weekend, so you cannot get updates. She became dehydrated and had thrush. When she was discharged, she weighed less than when she went into the facility. She suffered dramatically as a result. We took our relative out of this facility after she developed sores that no one in charge cared to tell me about. As a result, she could not do the therapy that would have helped her. There is a lack of communication between the staff and admin. and only excuses offered instead of remedying the problems.

Provider Response

disappointed patient relative

My mom fell twice. When I asked the nurse on duty what could be done to prevent further falls, she told me they could educate my mom on how to use the call button when getting up. I told her my mom had Alzheimer’s and did not have the ability to remember the procedure. I asked the nurse if they could place an alarm on her bed similar to the ones hospitals place on patients’ beds who are high fall risks to alert them if she got out of bed. The nurse rudely interrupted me and told me they could not add an alarm because they are a non-restraint facility and if I didn’t like the care my mom was receiving we could move my mom to another facility. She showed 0 compassion.

Provider Response

A winter Texan from Michigan

I was wheeled in March and walked out 10 days later. My thanks to Julie for helping me deal with my insurance company to get admitted to Sundance. The nursing staff and aids where excellent providing care. Special recognition to the rehab. staff for getting my arms and legs moving again. David Purdy

Gabgirl

My relative was admitted to Sundance after having a recent surgery. He was admitted to the skilled wing and had his own private room and private shower. It was really nice for him to have his own space to visit with family and visitors and not have to worry about sharing a room with a stranger. We absolutely loved the therapy and nursing team that took care of him. He was pretty picky with the food but the staff always tried to accommodate his needs and preferences. His goal was to be able to return home and that goal was achieved. I cannot thank the staff enough for the wonderful care they took of him and the experience we had. We will certainly use Sundance again in the future if needed.

Concerned Son of patient

My mom stayed in the rehab portion of the Sundance Inn following surgery. She was there almost a month. Most of the actual therapists were wonderful and compassionate according to her. Christy and Allie were two that she spoke most highly of. A couple of the nurses listened to her and attended to her needs. The rest…not so much. She had significant food allergies that were just simply ignored her entire stay. She did not receive some of the meds she was prescribed and the ones that she was given were not on the correct schedule. During the initial meeting with the DON, it was mentioned that when the call button was pushed, there would usually be a significant time delay before an attendant came to the room. My mom was told by the attendants they were doing the best they could while being so understaffed. The DON said that was inaccurate and that the facility was not understaffed. All in all…it will suffice to say that mom is happy to be out of there and should my family ever need those types of services again, we will not be utilizing the Sundance Inn in any capacity

DaughterM

The entire staff (except the actual rehab Therapists) is incompetent. My Dad's oxygen was in his nose for 2 hours and I discovered when visiting that the other end was laying on the nightstand. Only 3 people knew how to turn on his Bi-Pap machine and his "emergency button" had no batteries in it therefore no one ever came when he pushed it because they were unaware. They lost 2 pairs of pants, 3 shirts and 1 underwear. The salon person quit and every day they would tell him someone was starting... that was for weeks! He was discharged LAST Wednesday and STILL does not have his DME equipment... excuse after excuse! Beware of the care you will subject your love ones to.

LNFA

Our family truly feels so grateful to have found Sundance Inn. We had no idea our time remaining with my husband would be so short but through all our challenges Sundance Inn staff remained truly compassionate and comforting. Our family has been in the Long-term care field for over 30 years and we have very high expectations. We transferred my husband from another facility and we were very clear about our expectations. The Administrator and Admissions person were very helpful and expedited the transfer. The facility itself is very nice, smells like cookies, his room was clean and the entire facility was bright and cheerful, but it was the staff members that made all the difference. Every staff person we met, from those providing the full care of my husband to those we just passed in the halls, to the nurses, aides and administration support, were cheerful, friendly, respectful and so caring. My husband said everyone was taking good care of him and we know everyone did all they could to tend to his comfort. The therapy staff was very patient with my husband. We met with the nursing staff within 3 days of his admission and they communicated with me daily on my husband's condition. The Administrator is FIRST class and sets the example for the staff. Sundance truly exceeded our expectations.

AllieG

My loved one was recently in Sundance Inn after having surgery. We experienced very friendly staff from the moment he admitted. We also were very happy that he was provided a private room with a private bathroom during his stay. He also had a phone in his room so he could call us in the evenings or we could call him if we were not going to be able to make it by to see him. The therapists and staff were fantastic. He enjoyed being able to meet new people in therapy and then visit with them over meals in the dining room. The food was good and he always was offered a choice of menu options. We participated in a meeting with the staff shortly after his admission that was focused on everyone working together to help him achieve his goal of getting back home. That really put us at ease to know the staff was truly concerned about his preferences and goals and wanted his recovery to be successful. He is back home and is getting to go on vacation with us next month, thanks to the care he was provided.

Tracy M

I was a resident at the facility for two weeks for rehab due to a back surgery. All of the staff and Rehab were wonderful. It was like being at home. I thank you and appreciate you all for everything. If I have to stay at a rehab again I would definitely go back to Sundance Inn. This is the only facility I have been in where it smells good all the way throughout the facility. All residents joining in the activities looked like they were having a blast. The nursing staff and Rehab went above and beyond for me and as I noticed for every individual patient as well. The meals were amazing and the choices that I had to chose from, it was like being at a restaurant. Tracy

Molly p

My Mother regained her health at Sundance Inn after a hip replacement. The rehabilitation was great, she was able to return home and live her life as before the surgery.

Jennifer R

My mother, who suffers from dementia moved into Sundance in December. The center is very clean and they take good care of my mother. The staff are very helpful at this difficult time. I can say that my mother was eager to move in (guess I was driving her crazy while she lived with me.) She is not at an advanced stage of dementia and enjoys the daily activities. They play bingo, have karaoke, and provide short exercise sessions, which she loves. They have other activities but cant remember at the moment what they are. I don't see anyone being mistreated and the residents all appear to be happy. They even took a group on a little trip to see Christmas lights in the bus, which my mother loved. My mother is very happy here and loves the staff. Overall I am happy with Sundance. My mother is happy and is taken care of, which is all that matters.

J3S

When you check your loved one out of the facility, do not expect a refund if they do not leave at the end of the month. They demand payment in advance for the month. My mother left a week before the end of September. More than four months later still no refund. FRAUD!

kdonohoo1

A rating of 1 is highly over rated this place is a nightmare of epic proportions..For starters they took days to get my mother her meds, when I called the DON she was very hateful n rude and reasoned every situation away, my mom started getting cellulitis while there the Don came down n informed my mom that it was not cellulitis n accused her of scratching her legs as soon as we got her transferred to a awesome facility they immediately diagnosed her with cellulitis n started aggressive treatment.. I'm convinced if I hadn't got her out of there she would have ended extremely sick, the physical therapist is rude and mean he kept my mom in tears n overwhelmed, nurses were of no use outside of Jessica n Carbert there was no compassion in that dive. This is not a place to ever take someone u love!! I didn't post every single thing that went on but I think u get the jist

Happy Daughters

My sister and I have been very pleased with the care our mom has received at Sundance Inn. This is her third month at the facility. I feel badly for others who have had negative experiences; however, we have found every staff member, from the admissions department to the total care staff, to be kind, attentive, happy and helpful...even when I know that mom, bless her heart, hasn't been the most pleasant resident to deal with. The reality is that most facilities suffer to some extent due to staff shortage and high turnover rates. The steady staff we have interacted with for nearly three months has gone above and beyond to create a bond with us, as well as our mom, and we are grateful for their love and care.

Shutemdown

This place is HORRIBLE. FILTHY! First of all, they put her on the nursing home side, not the skilled nursing side. Big Mistake! None of the staff members were on the same page. One says one thing and one says another. My loved one was sent there for very short term pain management and physical therapy to regain strength after a fall. The whole place smelled like URINE. They didn't give her, her medicine, took about 12 hours to provide her a water mug. Toilet was clogged and no soap in the restroom. The list goes on and on. Thank God we were able to get her out in less than 24 hrs. Noone deserves to go through this. This place needs to be shut down.

jmsrbrtt

Nice place TO LOOK AT, but the care you get is another matter. It seems at times like the left isn't talking to the right, like taking a leg brace (to heal broken bones) being taken off at night; taken to therapy at meal time only to return to "we're out of food"; having bandages that need to be replaced every other day, going 4 or more days before someone "gets around to it". And you practically have to live on the nurse call button before someone responds. If you do not have a family member that visits every day, or ever other day, GET ONE!

jmsrbrt

Nurse call light goes on above the patient door, and I hear laughing coming from the nurses station. Finally get attention 15 minutes later. Staff doesn't read doctors instructions. Mom had a leg brace removed overnight, when the instructions were clear...only remove while in therapy, otherwise it stays on 24/7. They don't bathe the patient on a regular basis. Assistance going to the restroom is iffy. Their answer to this is fit you with a catheter, or bed pan. And did I mention they LOST her false teeth after the items were removed for cleaning. Going on two weeks now with nothing you have to chew. I wonder how long a person can live on mashed potatoes and soup? Oh, and you MIGHT get your meals around lunch time. Hope you enjoy cold food. Right now I'm leaning on giving a 2-1/2.

daughter of COPD

My mom arrived on a Thursday. I arrived in town on a Sunday to visit and review her care. She was there for PT/OT post discharge from a more robust rehab facility. BY Sunday she had not yet been evaluated by PT or OT. Nor was she scheduled. Her meds were also off schedule. By day 6 she was readmitted to hosp for infection. I arrived 36 hours later and found her Ipad and personal fingertip pulse ox and personal meds were missing. I went back to facility to inquire and surprise...nothing was found. I live 3 hours away. Do not put a loved one here unless you can monitor care daily and keep a close eye on the electronics. Following the hosp visit I will relocate mom closer to me.

BewareBecautious

Terrible facility!! Care was poor and physical therapy of poor quality. Family member spent 4 days there for rehab and we transferred to a much better facility. Lots of mistakes, excuses, inefficiencies and little concern by staff and administration.

happylife

I just discharged from this great facility! I am now better than before my hospital stay. The staff always had a smile on their face, willing to help, and the management was there for us and the staff. The food was even good! I would recommend this skilled facility to my friends and family.

Justmenmywords

Think twice and get your options before you put your loved here!! Clean yes, over worked nurses and CNAs, yes....Attitude from DON ( Director of Nursing), no follow through with Buisness Office, NO gollow through with Administrator. Moving our loved one soon!!

Caring5112

We chose Sundance Inn Health Center because it was recommended by the hospital where mom was. The facility was excellent. The care seemed to be short staffed. We helped with all of her needs as family. The staff was definitely overworked. But the place was very clean and the people that rented there were extremely helpful and friendly. It was a good experience. They can improve on hiring more workers, otherwise they were very accommodating.

Awesome95

very well nursing home I would put my mom in it forever!