Brookdale Lakeway

Frances

I was a resident twice, and the most recent stay was after my surgery. They treated me fantastically. It was assisted living, so they took care of my prescription. I didn't even have to provide it; they got it from my doctor and ordered all the new prescriptions. And they gave me the medication when I needed them, I didn't have to ask them or anything. They prepared three meals a day, cleaned your room, and do your laundry. They took care of everything and it was fantastic, plus the people were great. My insurance paid for all of it. The room I had there was more like you're in a hospital. I didn't have to share my room with anybody, but I had to share the bathroom. I had a single room with a bed and share the bathroom with the person next to you. They had a little gym that was on the same floor, and I could just walk to the dining room or they would bring the food to my room. They had a library on the first floor, and they would periodically announce on the intercom that they're having things like bingo on which room on which floor and that you're welcome to go. They have stuff like that and activities. But I was in the assisted living place where they would help you, they would even help me bathe. They also have a living area where you can have your own apartment. It's a beautiful place. I would rate them a 5 because they're fantastic. They have a nurse on-call all the time, so if you have a problem you can call the nurse. After I got out of surgery, she had several new patients and we were talking. Then the nurse asked me if I'm OK because I don't look good, did the vitals on me and said I need to go to the hospital. She called an ambulance and took me to a hospital, where they found out I had blood clots in my lungs. They take care of you, and I can't complain about them. When I got back, I heard the staff speaking Spanish all day long. They were nice, so we got along beautifully. I didn't have a problem with it. They treated me really well. The food was good, but I was used to better or tastier stuff. I wouldn't mind moving into one of their apartments that you can rent.

Gail

It is very nice. The staff is excellent and very accommodating. My father is still adjusting. There's plenty for him to do if he took advantage of it, but he's not there yet. Bingo, arts and crafts, and exercise rooms are all available. The dining area is very nice and the food is very good. One thing it does have that none of the other facilities do is that the residents are able to go to the dining room all day long and eat; you can go anytime. The cost of all of the places was just shockingly expensive to me.

Richard Graeff

Therapy is outstanding and service has been wonderful including dinning experiences.

Martin18

My mom is here, and the facility seems to be OK. We chose it because of its location.

Caring91894650

The staff were very nice. The rooms were very clean and nice. They do offer a lot of activities. I highly recommend this facility. What I like about this place is its cleanliness and how it smelled when we went in. It didn’t smell a regular retirement home; it smelled clean.

William19

I am now residing here and what I like best is the professionalism of the staff. They are quite knowledgeable and caring. I am in a very nice room, which is clean, functional and roomy.