Former resident, level of care was not up to standard for the cost. I would push my call button and have to wait for hours for help and assistance.
Provider Response
We're sorry to hear about your dissatisfaction. We closely monitor response times to ensure timeliness of staff but we understand that any time can be too long in certain circumstances. We encourage residents to share any immediate concerns directly with our executive director so that we may address them quickly. Resident council meetings also offer an opportunity to share ongoing concerns. Resident input is an essential element of our ongoing evaluation of programs and services, to help us provide the best possible care and support.
