I was at Brookdale Northwest Hills; my experience was not too good regarding their assisting staff. It was during COVID, so we were all quarantined in our rooms, they followed the rules, and they were very protective of us. It's well kept up and they have somebody constantly cleaning and painting all the time. They have a beauty shop with 2 people working there. They have activities for the residents. They play bingo about 3 times a week, they have some other games you can take part in. The food was very good. It is also expensive. They need to improve on their caregivers; sometimes I would wait an hour for them to come. I don't know what they've done since I was gone but they should have more qualified caregivers. Some of them were super and some were not.
Brookdale Northwest Hills
Offers Assisted Living and Memory Care
12 Reviews
5715 Mesa Dr., Austin, TX 78731
Call
(800) 385-2527
Reviews of Brookdale Northwest Hills
Assisted Living Reviews for Brookdale Northwest Hills
August 08, 2021
I am/was a resident of this facility
July 11, 2021
I visited this facility
Brookdale Northwest Hills was a really nice facility. We were very impressed with just everything, including the cleanliness and the services offered. We were looking at the assisted living area, and we only had good things to say about them.
April 19, 2021
I visited this facility
Brookdale Northwest Hills was very clean. The woman I was speaking to was very informative. If we had a question that she didn't know, she would let us know, and she would follow up, and she did follow through.
It's an older facility but they were updating it. Actually, they were starting to do that, but it wasn't a mess or anything like that. It was actually clean.
The residents were sweet, and the person that I was with knew their names. They are also very well-equipped with activities that the residents can do.
August 07, 2015
I visited this facility
Brookdale Nothwest Hills had a very nice foyer, and the people were at their best. They were very friendly. They explained exactly what the different floors have to offer. If you're a bridge player, you'll get very satisfied there. They have bridge and bingo, but I'm not into all those things. Otherwise, they don't offer any more than that. They did have somebody that is in charge of the planning, and once in a while, they have movie nights and stuff like that. The facility is not really fully independent; at the same time, it is not fully assisted living. It is in between. So if you need a little assistance, they might give it to you, and if you need more, then they will transfer you over to the other facility.
February 24, 2015
I am a friend or relative of a resident
I put my mom in Brookdale Northwest Hills. She has been there for three weeks, and it has been good. She says she likes the food. I haven't tasted it myself, but I'm sure it is good. The dining area is nice; it is kind of like going into a really nice restaurant. They take them out to go to grocery stores, and they have bingo, movies, and activities outside. They do a lot of different things. They have music, church, and lots of other stuff that goes on. The people there are nice and very helpful. I call all the time to check on mom, and they are never irritated or anything. They are just vey helpful. This was the best out of the many facilities that I have looked at.
November 19, 2014
I am a friend or relative of resident
My friend had her mother stay at this facility. The salesperson, Jennifer, wined and dined her mother and basically sold her on a very bad situation. Once there she quickly deteriorated and developed a UTI which left her in a diaper with chronic UTI's, hallucinations, in pain and unable to function normally. She fell out of her bed four times and is lucky she didn't break a hip. They then sent her to a rehab facility (without my friends knowledge) but did not care to follow up on her or her well being. They actually didn't know where she was at one point. The staff there are unresponsive and not helpful at all. I would not recommend this facility to anyone. They just don't care and are more interested in getting their patients money!
Provider Response
We appreciate you taking the time to share your concerns. Please be assured the care of our residents is our top priority. Our recent Resident Engagement Surveys shows 80% of our residents are satisfied with care provided by nurses and feel their concerns are responded to promptly.
July 20, 2014
I visited this facility
Summit was very nice, but it was up north. It was too far for us. They're huge, and I think that's what scared my mom a little bit because there were a lot of people, it was a big building, and they had an upstairs. I think it just made her feel like she would get lost there. The staff was wonderful. They showed us around, and we were impressed with their service. It was just something that was not for us.
December 20, 2013
I visited this facility
Summit at Northwest Hills Austin was in a great location. Aside from that, they have a locked memory care area as well as what I called "attended area" which was sort of unusual. Most places didn't have that. They did have options for living in an area that really didn't have a locked door but there was an attended entrance. So if somebody would be wandering that could be dealt with. Safety wise, it was not a concern at all. They have really nice rooms. Their residents seemed to be fine. They were all so very interactive with the staff. When we walked by, people were saying, "hi" – both residents and staff. When we were down in the lobby, there was a lady that was attending the entrance and she knew practically everybody by name. If it would have been time for us to go to a place, this one would be a really good option.
March 29, 2013
I visited this facility
I visited Summit at Northwest Hills because I was looking for a place for my parents. The quality of the facility and staff was good. However, they had limited bedrooms with two beds and I could not separate my parents.
November 17, 2011
I am a friend or relative of a resident
I have a friend who resides at this nursing home. She is my elderly friend and I visit her twice a month to keep her company. During my visit, I noticed some good things about this nursing home. The residents live in fully-furnished "apartments." The one my friend lives in is very well-furnished and clean. The residents are usually really nice and courteous. I hear that they get together for organized recreation activities. So the residents get to make friends easily and make their lives less lonelier. It's seems like a nice place to live, since the staff there help the elderly with housekeeping, exercising, cooking (restaurant-quality foods prepared by chefs), etc. I haven't met any of the staffs directly, but from my friend's well-kept room, I believe they do a pretty good job for the residents. The staff even help the residents with daily activities such as bathing, taking medication, and even dressing.
June 02, 2011
Friend or relative of resident
I had a family friend who lived there for three plus years. He seemed to be very happy in the facility since he was a reclusive type person. Staff seemed to take their time when answering residents calls about medicine and other assistance. The facility overall is beautiful! The outside is well manicured with beautiful sitting areas and well decorated inside as well. The restrooms are VERY clean and apartments are roomy with beautiful corwn molding and views from the windows.
Memory Care Reviews for Brookdale Northwest Hills
April 15, 2019
I visited this facility
Brookdale Northwest Hills was really nice, but way out of our price range. They've got limited parking, and it's nestled in the hill country. Even though it's on top of a hill, a lot of the views were just scrubby trees. It's a beautiful area, but there wasn't a very nice view. I liked their activities specifically designed for the higher-functioning memory care residents. The food looked beautiful and smelled delicious. The amenities were amazing, but everything came with extra price tags. There wasn't a lot that was already included.
Questions about Brookdale Northwest Hills
What places are near Brookdale Northwest Hills or within walking distance for assisted living residents to enjoy?
NW Hills sits in the neighborhood Hills of Northwest Austin with amazing views and centrally convenient to both downtown and North Austin.
What transportation services does Brookdale Northwest Hills offer to assisted living residents?
Transportation for doctor appointments, scheduled outings including shopping trips, etc.
What makes the chef or dining program at Brookdale Northwest Hills exceptional? What kind of menu can assisted living residents expect?
BKD NW Hills offers all day dining. They provide 3 meals per day, restaurant style in their beautiful dining room.
What safety features or security measures does Brookdale Northwest Hills offer to assisted living residents?
24 hour staffing, secured doors at night, wander guard
How does Brookdale Northwest Hills keep residents' families informed about their loved ones?
We communicate via the preference of the resident and/or family member. We also have resident and family council meetings and care plan meetings. we also have family nights.
What is the care staff-to-resident ratio at Brookdale Northwest Hills during daytime and nighttime hours?
Northwest Hills is unique in that we have 24 hour nursing coverage.
If Brookdale Northwest Hills accepts dogs or cats, what indoor/outdoor areas can they enjoy?
We are pet friendly and have walking paths around the community.
What safety features or security measures does Brookdale Northwest Hills provide to protect residents who wander?
Northwest Hills uses wander guard bracelets for residents that would benefit from extra support as well as a secured memory care community on site.
How does Brookdale Northwest Hills keep residents' families informed about their loved ones' health?
We communicate via the preference of the resident and/or family member. We also have resident and family council meetings and care plan meetings. we also have family nights.
Describe the neighborhood around Brookdale Northwest Hills. Is it located in a residential neighborhood, a business district, a rural setting, or other type of locale?
NW Hills sits in the neighborhood Hills of Northwest Austin with amazing views and centrally convenient to both downtown and North Austin. Our Memory Care is small and secured. The community is build on a hill and there is a beautiful wooded backyard for the residents to enjoy fresh air and nature.
Is Brookdale Northwest Hills affiliated with a hospital if more care is needed?
We work with the hospitals that are the resident, family and physician choice.
Services and Amenities of Brookdale Northwest Hills
Room and housing options
- 1-bedroom apartments
- Companion Suites: We Offer Companion Suites
- Studio Apartments
Dining options
- In Room Kitchenette
- Dining Room Shared Meals
- Dining Extra: Special Dietary Menus, Registered Dieticians, Dementia Friendly Menus With Selections That Are Easy To Manage And Familiar With Dishes That Promote Balanced Nutrition And Well Being
Features
- Beauty Barber Shop
- Resident Transportation
- Garden And Patio
- Resident Parking
Cleaning services
- Housekeeping
Health services
- Medication Management
Activities
- Offsite Activities
- Fitness Room
Guest services
- Guests At Mealtime
Languages
- English
General
- Minimum Age: 65
- Pets: Yes
Licenses
- Licenses: 50750
- State Licenses: 050750
About Brookdale Northwest Hills
Brookdale Northwest Hills provides our residents with lifestyles, housing, and services in comfortable surroundings combined with exceptional amenities, programs, and care. Through Brookdale's signature Personalized Assisted Living we customize our care offerings for the individual. This allows each assisted living and Alzheimer's care resident the freedom and opportunity to make choices that will ease their lifestyle transitions. Residents enjoy life with the support they need, coupled with the proper lifestyle and care accommodations as their needs change.
We promise Respect for Individual Preferences and offer personalized care needs in an atmosphere that encourages each resident to live in health and longevity. Our residents enjoy life with the support they need, coupled with the appropriate assisted living and Alzheimer's care accommodations as those needs change.
Our community is dedicated to enriching the lives of our residents every day with signature services for those who value their freedom and independence, but desire or need services providing them with the highest level of quality, care, and value.
Our Clare Bridge Place program serves those with Alzheimer's disease and other forms of dementia. Each day, we promise to work to deliver Daily Moments of Success for each resident. The Clare Bridge Daily Path provides structure and activities each day designed to meet specific needs of those with dementia, while the Clare Bridge Dining Program, designed by a gerontologist and registered dietitian, helps residents in need of Alzheimer's care retain the ability to enjoy and master the daily dining experience.
What Makes Us Special
Our community features all day continuous dining, all day breakfast, and 24 hour nursing. We also feature our "Daily Path" memory care day program for assisted living residents to get help during the day if they are not yet ready for memory care placement.
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