The Highlands on the East Side

Robert

My brother-in-law has moved into The Highlands on the East Side. It's very good. We liked it because it was the most affordable. We also liked it because it was nice and small. He has trouble walking, so it was nice and easy for him to navigate. Upkeep and maintenance seem fine so far. The staff has been very good. They have community areas and a dining area. It's not as fancy as the others, but perfectly adequate for his needs. He participates in the activities. He's very social, so that works out well. He's been doing Jeopardy, some of the game shows, bingo, and things like that, nothing very strenuous. It's not the highest-end place ever, but it fits his needs. We're happy with that. The food is OK.

Provider Response

Reviewer#BD0806B

My aunt moved into The Highlands on the East Side. The community itself is beautiful. It's very clean. So far, she's been there for like a week, so we've seen it very clean. The staff is friendly and accommodating. They supply very small appliances like a refrigerator and a microwave. They serve three meals a day. They have activities. They put a flyer on the door every day or whatever it is. And this thing is going on, a couple of things during the day. Off the top of my head, it was like sometimes they play cards and sometimes it's bingo. They have a flower group. They plant flowers in the yard. They go out to the store once a week, like different things.

Provider Response

Anita

The Highlands on the East Side was similar to the other place we went to. They use their own staff, they don't go outside for extra help. The rooms were a good size, we got a nice tour. They were having lunch while we were there, but we didn't eat. The patio area was nice, where they could sit outside and stuff. So I did like that facility. The staff was very nice. There was a nurse that did an assessment to see where my mother's cognitive level was and stuff, and that was helpful. Everything was very clean. I think the staff was interactive with the residents, and also with us as we were going through.

Judy

My aunt will be moving into The Highlands on the East Side. The tour was very good. Chloe took me around to all the places. We looked at three different types of rooms. The grounds are well-kept. The people were very friendly, and they have resident ambassadors, which I liked. They helped the new people to assimilate into the community, get them active, and help them make friends and things like that. I like that about them. They're right in the city, so they're close to everything, even the hospital. The 1 bedroom was very nicely sized with a walk-in closet. The studios are a decent size as well, but my aunt wanted a 1-bedroom. There are typical activities like at other assisted living places, but some of the residents were even doing their own type of classes. One guy was teaching other people how to use the computer. There were other places where people were reading together. There was a really nice outdoor patio. They have a library, a beauty salon, and a courtyard. Chloe is wonderful, she's the main person that we've been dealing with and she's even called to check up on how my aunt is doing in the hospital. I don't know the full layout of the facility because we only went down one hallway and up to the second floor. It looks pretty decent, and it's not too big. This place was easy to manage. The hallways were nice and there were elevators. They provide three meals a day.

Robert

My mom moved into The Highlands on the East Side. It's been great for her. She has a lot more things to do in her life now that she's there. And I feel much more confident that she is taken care of than before she moved in there. There's variety and nutritional value in the food. It's great value for your money.

Karen052145

My brother liked The Highlands as they seemed engaged to whatever they were doing.