Chapel Hill Senior Living

Brookdale Cumberland was more old-fashioned. The room where people gather had stuffy, old-looking furniture, and it was like a big room with a little round table with some flowers on it. There were a couple little groups of seating against the wall, so it really looked like there wasn't much going on there. They were also limited in their snack bar, with not as much nutritious food, and it was only open a couple of hours in the morning and afternoon. The tour guide was very perfunctory, was not very enthusiastic, and did not walk around with me. I asked if there were some brochures in her office that she could show me, but she said they didn't have anything like that, and told me that if I wanted to look at the rooms, they are 400 square feet, and that I can go home and look at them online. She didn't even offer to look at them online with me while I was there, so I didn't get such a good feeling about that.

The staff at Brookdale Cumberland were very friendly and accommodating when we visited. I saw a studio apartment that was being renovated. The residents seemed quite content and happy.

Brookdale Cumberland was excellent, very nice, clean, and very well run. They have a lot of things to do and a lot of places to go. I couldn’t believe the list of activities in one day. We looked at the menu, and it was all good The rooms were really nice, and they are getting renovated; things in the room were all new, which I thought was a good place.

I am living in Brookdale Cumberland without problems. It's a very nice place in a large home. It's a retirement, assisted, and health center. I have a two-room apartment with all the facilities I wanted. The staff is fine. We have the housemaid, maintenance, waitresses, and cooking crew. I don't have any complaints about the food. We get three meals a day and have various activities. At least three times a week, they have an individual or a group come in to sing or dance, and once a while they take you to a local point of interest. I chose this place because it's one mile from our home, and I know the area very well.

Brookdale was a nice place, and it was absolutely beautiful, but the place was too big, and I didn't feel that they have enough time to do a lot of wandering. If you have someone who is in a room by himself and even if they have a button that they can push if they need somebody to help them, I think that somebody should be going around there and checking on these people, and I didn't see that happening. I didn't see a lot of that happening when I was there. It was a beautiful facility, it was really pretty, pristine, and all that stuff, but I think they have a lot of people there, and I don't think that they have enough nurses to cover all the people they have. The nurses' station was not right near all these other places, so if somebody wants to be sitting at the dining room -- say somebody kind of like sat too close to the elevated feet -- and if they would ever fall off or whatever, there isn't going to be somebody right there really quickly to sit them back up right up. Like I said, the place was a beautiful place, but I think they need to have more nurses there because there are more people there who need care. It is a big facility, it is spacious, and they have a lot of living space, which is really nice. `

I found Brookdale Cumberland (Emerald Bay Retirement Living) for my mom. It’s convenient for me and close to home. Everybody is very conscientious; the staff is very caring, very nice, very polite, and very professional. To me, everything seems to be run well over there. Even the house cleaning is very nice. I’ve eaten there a couple of times; the food was very good. They go out for lunch; they have bingo, movies, and music during the day. They do arts and crafts. They have guest speakers coming in. A couple of weeks ago, they had a llama visit them. They have their own pool, and it’s private for just the residents. It’s a beautiful place.

It was a very good facility. They’re apartments. They cook all the food. They have a dining room, and you do all the eating there. The dining room was very large. They have a separate place just for the family instead of eating in the dining room. There’s a room off the side that you can reserve for an event. They have a lot of things for you. They even have a swimming pool for recreation and an exercise room for all those stuff.

My parents are leaving this facility after having lived there for two years. As a for-profit company that has been sold several times, it has been cutting costs (services!), raising rents, and there has been major staff turnover. The final straw is that recently my mother was given double the prescribed amount of blood pressure medication, and it was impossible to determine how long this had been going on, as the company would not comply with our requests for an audit. They DID admit that 60 of her pills were missing. We are moving the folks to another facility.