Manorcare Health Services-monroeville
885 MACBETH DRIVE, Monroeville, PA 15146
2.29
(10 reviews)
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Reviews of Manorcare Health Services-monroeville in Monroeville, Pennsylvania
2.29
(10 reviews)
Facility
3.0
Staff
3.0
Food
1.5
Activities
1.0
Value
1.0
Anonymous11223344
1
|
June 25, 2021
After what my family went through because of this facility, I do not want any one else to go through this. I can not even begin to describe how terrible this place is. I had a family member in this nursing home, and if I could have took her out I would have in a heart beat. I would walk in the room to my family member hanging out of bed, in dirty clothes, with a wet diaper. This happened multiple times a week. If the patients push their emergency button, they come at their convenience no matter how bad the situation is. When my family member tried to explain to a nurse her needs, it was too much of an effort to them. They don't talk to the patients with nice words. Many times when I came to pick up dirty clothes, they were soaked with urine or had blood on them. When I called the nurses station to check in on my family member, I would be put on hold for a good while and then got hung up on. I was also told multiple times I would receive a call back and I never did. When covid hit, it only got worse. They did not even communicate with us about how our loved ones were doing, and if we called to check in it was an inconvenience to them. They did not take the time to set up Facetime calls so we could see our family. They also did not keep the blinds open so that we could peek in the window at them. I honestly do not have enough words to describe how terrible this place treated my family member, and I hope that no one else has to go through this. Thank you.
Provider Response
Rehab-resident
5
|
January 27, 2019
I was a rehab resident for 10 days and the Ot, Pt and rehab staff were wonderful. They go above and beyond for me to meet my goals. The medical Nursing stall were very professional and met all of my medical needs
Provider Response
Unhappy Customer
1
|
December 18, 2017
The physical therapists were great but that's where it stops (the therapists were not part of the facility). The staff at this facility were horrible. My Dad (96 yrs old) broke his hip and was there for a week but he demanded to get out since the staff was so bad - they didn't even put sheets on his bed, my sister had to do it when they checked in. My Dad rang the red bell for help at night and no one answered his calls. Horrible and he was never so glad to get out of there. He did like all of the physical therapists during the day and that really helped him. The night staff were especially horrible !!
Provider Response
llclark
2
|
August 22, 2017
Not good as far as rehab services. My roommate here and I are "young" compared rest of clients. They are used to treating early who don't complain or d ed.
Provider Response
DancnNCirclz
2
|
March 13, 2016
Had my gram in there for respite care. Every time she came back she was out of it and was very paranoid. Wish I paid more attention. Last time she was there was for the beginning of the new year. On Jan 4 2016 we got a call she had a small bruise from a fall. I got there to see a baseball sized lump on her head. No one knew how or when it happened. Said she got herself back in bed, she couldn't do that even without hitting her head that hard. Had finger bruises on her arm and deep scratches on her backside. I contacted the state and removed her that day. Since the the state fined them, found them at fault for neglect and by reporting them found out numerous other patients had been injured without being reported to state or family, and also hit for environmental issues. Sadly since this incident she went downhill fast. She passed 2 months after this. She was afraid and begged not to be hit or hurt if you moved too fast or tried to help her walk. This place is a disgrace. I would never put someone I love or hate there. Went to Concordia in Monroeville and loved it! Please be weary of this place, and take advantage of the 24hrs so they never know when you show up. Keep them on their toes for the safety of your loved one
Anonymous111638250
4
|
October 31, 2015
I visited Manor Care. They did very well. I saw their rooms. They were adequate. They offered activities every day. They had people in that would entertain them. They had an activity with coffee in the morning for the residents. They had card-playing days. The residents could always find something, if not every day, close to it, to whatever they wanted. If they would ask, they would try to get something that they were looking for. I liked the location and what they provided for the residents. They were just cooperative in every way.
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Services and Amenities of Manorcare Health Services-monroeville in Monroeville, Pennsylvania
General
- Resident Capacity: 120
Medicare
Health
1.0
Overall
1.0
Quality
2.0
Staff
2.0
About Manorcare Health Services-monroeville in Monroeville, Pennsylvania
Manorcare Health Services-monroeville is a Senior Living provider in Monroeville, Pennsylvania that offers residents Nursing Homes and Assisted Living services. Contact Manorcare Health Services-monroeville for more details on services and rates.
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